Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
trying to subscribe..port request did not go through..now cant contact customer support to te;ll them to send request again.What is their "address" on this group. CS_Agent does not workThanksmarg
Moved to PM and keep my old number. Completed the process on Monday afternoon around 5pm. All appeared to work. Received a text at 8 pm AFTER porting the number to PM. 14 hours later (7pm the next day) ,incoming text and calls are not working. Help!!
It looks like I will need to upgrade my phone to get mms to function again. I changed the apn settings to the recommended, but that didn't work. I'm looking at a couple of phones, such as the Samsung a15 or the Samsung a32. I need to know if either o...
I submitted a request to transfer a Koodo number to public mobile. Koodo already cancelled my account but the number is still not working within Public mobile. Now I am locked out I cannot communicate .
We are long time customers of the $25 per month for the 500 Mb + free 500 Mb data plan. Our current monthly bill on auto pay and rewards totals $20.70 including tax. We like this plan and it more than suits our needs. MY QUESTIONS are THREE:ONE: How ...
I am currently on the 4G, Call/Text/4 GB plan at $24 and wanted to upgrade to the 4G plan with 20GBs. I tried through the website and the app but when I went to change my subscription only the 5G or 3G plans were available and not the other 4G plans....
I selected the current $40/month CANADA-US promotion currently on the subscription plans page and was given two options: 75gb/mo or 225gb/90 days.When the 225gb/90 days is selected, it does NOT include the US, but Canada only. Is this by design or a...
Solved.
HI All, PM comes out with the new app 2.0 on both iOS and Android, download if you have not.Question first, is there a Logout button? Can't find it anywhereBut one thing to say, it is much fasting loading than before
I was just prompted to update my app. The new version does not have the “inbox” option in Support anymore… so they seem to have completely taken away the ability to chat with a live person! Am I missing something?
so if they transition in May 1st in my anniversary is June 1st do I get my $10 on June 1st.. thanks
How’s the point Sistine work
My unlimited incoming and outgoing picture messaging has not been working for at least a week. Please help.My unlimited incoming calls no longer shows in my plan instead it now shows that I am only subscribed for 100 airtime monthly minutes. I am up...
the old reward program is going away and PM is giving bonus data to those customers who are still using it. It says the bonus data last for only 180 days. PM did give me bonus data from the last couple years and those data doesn't have expired day. ...
I haven't been able to log into my account and I have been charged $11.30 for something that I have no idea what it's for. I can't find a way to contact Public Mobile to find out what the charge is for. Please help!
Just saw this in my google now feed . I'm fairly new the changes doesn't affect me . Can I still file a complaint?
I switched to Public from another operator before but then returned to Virgin due to better prices. Something strange is happening here, my mobile number is now between two carriers, I can use my virgin number for data, calls and text messages, but I...
I just switched to PM from Fido. Ever since I haven’t been receiving all text messages. I’ve noticed, especially for iPhones, the messages are not coming through but I can send them. Any ideas what is wrong with my phone? I’ve been with PM before wi...
Good evening,My family and I are all on PM plans and today we received a text saying “Public Mobile here. Welcome to USA! You can get a U.S. roaming add-on for as low as $10 for 15 days. Customers using Roaming Add-Ons may experience differences in c...
My Girlfriend has the Canada Wide Public Mobile unlimted plan and I have the Canada-USA wide Public Mobile plan. Can she call forward her phone to my phone while in the USA? (I am thinking she can since we both have Canadian numbers) Is there a cost ...
How do i switch from Telus and keep my phone number?
After paying for my plan, I was unable to login. It has been over a week. I still have not ported my number over yet.
I just purchased $34 plan Canada wide 2 days ago, but I want to upgrade to Canada-US $40, since i will be going to USA next month. If I "change on renewal" will my plan change at the end of this 1st months cycle OR after 90 days.Thanks in advance.
Just asking? I am assuming it was from when EverSafe ID was introduced. I was also looking at old threads from years back and say the username 'Anonymous' and cannot click on the profile or anything.
I cannot find the fine print but I wanted to know if public points expire and how long do you have the points for? Just trying to get the most out of the points.
HELP no one can make or receive calls but our data works and we can send texts but we really need to be able to make phone calls.Please help
My wife and I are with pm and I want to switch phone #s with her. Can we just switch sim cards. Our phones are the same
I just need @CS_Agent to dm me asap to help me out there was an issue and my provider says you guys have to confirm by midnight if not I'm screwed + I can't call and get messages pls help urgently @CS_Agent
do I have to call my former company to cancel? Or is it done already with transferring my phone number?
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