Community

cannot call out

I recently switched from a call and text plan to a data plan. Since I switched I can no longer make any calls. I can receive incoming calls but cannot make any outgoing calls. I get a B error every time I call out.

eSIM transfer

I'm having difficulties switching my eSIM from my old iPhone over to my new iPhone 15 Pro MAX. Tried a couple different methods and every time I'm getting this message: "Unable to Transfer Phone Number, Your phone number could not be transferred to t...

Number Transfer

I just received a text saying that they have been unable to transfer my number to Public Mobile. I have been subscribed for 3 months already with no problems. They said they assigned me a new number. My text messages still seem to be working at the o...

Texting

I've recently moved to Public from Virgin.  I purchased a new Sim card and have moved my contacts over.  I am however unable to send or receive texts from most of them.  Any thoughts?  Took it to a kiosk but they were unable to assist and think it ma...

Transferring Number

Hello,I was unable to respond to the notification to transfer my number from my old provider within the 90 minute window. How can I get another text message to transfer my number?

I can’t log in to my acc

Before I didn’t have acces to the email which was used for my account, but I usually just received confirmation sms massages, recently I changed a phone # in the app, but when I try to log in I am getting a confirmation Cade to my old phone #.How cou...

How to access ref # re ticket

looking to cancel my automatic payment

I just let public mobile and i was looking to remove my credit card info. Will this automatically remove after the last charge?

Unreliable Email to SMS Service

Hello,I have been using the email to sms service for a while now with Public Mobile using: my_number@msg.telus.comRecently, I have seen many dropped sms using this service.Can the admins have a look at the cause of this?I don't see any drops of my re...

Cant send SMS and cant receive calls after porting number

I can call a d use data but nobody can call or text me

Keeping apprised of new forum topics

Hi, everyone.I'm a relative newcomer to PM but consider myself rather technologically inclined. I love the community support program here but I was wondering. While it's possible to get email notifications about forum topics I subscribe to, is there ...

Traveling abroad

Does anyone know if my phone will work in Mexico on my public mobile phone account

Unable to make calls

I changed my subscription from 25$ to 39$. Immediately after that I am unable to make calls. And all calls received comes through as an unknown number. I have removed my sim and restart the phone but I still have same challenges. It’s very frustratin...

SIM

How come my SIM card won’t activate online?Keeps taking me to the last step than says “subscription failed” than won’t let me go back or anythingi don’t want to be paying monthly for a phone I can’t even use

No Mobile data

I recently had to get a new phone but now I have now data. Voice works fine, wifi, Data is turned on in settings, it just won't connect. Blackview BV8800. I had no problems with my previous phone a BL6000 from the same company.

Clarification with Subscription

I have a question regarding different plans. I have an old plan - for $60 /month included is 2GB at 3G Speed 30-day plan Unlimited International Text Unlimited Talk to Canada and the US US Romaing - Unlimited Text US Roaming - Unlimited Talk I need m...

International call

It says I can’t complete a call to the us because I’ve used all my minutes. I’ve since bought us roaming talk and text and us long distance package to add to my unlimited talk.

Referral Code

Hi  Edited by ShawnC removed referral code and phone number 

Community

I cannot login to community using my old user name and password.  Why is this?

refering a friend

Hello, I have refered a friend over to public mobile and now am in the process of activating his account but when transfering his number over to public mobile from koodo I get this message. "Invalid phone number Please enter a valid canadian phone nu...

Account locked out

My SIM card was lost while travelling and my email contact was blocked.  Now I need to log in to my account to activate my new SIM card.  Please help and advise.