Data and texting not working

[Mel1na]

My daughter just got an eSIM with public mobile and she can make calls but that’s it. No data, no texting and now iMessage is not working either. Incredibly frustrating. 

[Dayniel]

*update:

sent a support ticket last night and they had me shut off the phone for 5 minutes. I did 30 minutes and powered on again. The past few days under iMessage and FaceTime my phone number was “verifying” but finally it completed and I was able to click the number and have a check mark ✅ beside it. Sending and receiving texts works properly again. 

[Dunkman]

@Mel1na @Dayniel 

You can also try a network reset of phone (note: this will erase any saved Wifi passwords).

Also, remove any old physical SIM card or deactivate/turn off previous old eSIM. 

[BKNS27]

@Mel1na 

Try rebooting her phone by powering off then back on and see if that helps.

If not, it could be a porting issue with eSIM if she ported her old number over from another carrier or picked a new number. She will need the assistance of a CS_Agent to investigate the issue. Click on Chatbot and type in Submit a Ticket or dm them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Dayniel]

Exactly the same situation.