Plan

[MarkEvoy]

I just signed up & chose the wrong plan. How do I fix this? No help with the AI chat

[Chalupa_Batman]

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@MarkEvoy wrote:

I just signed up & chose the wrong plan. How do I fix this? No help with the AI chat

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Hello @MarkEvoy 

Because Public Mobile is a prepaid service, if you chose the wrong plan, Public Mobile will not change it for you. You'd either have to pick another plan and have it start at the renewal date or start another account with the plan you want if it's a lower plan. You can try a CS Agent but I am confident they won't change it and will try to charge you now to do so. Just my opinion.

[slusagm]

PM could possibly help to fix. 

Your service is up and running and you can login My Account?  If you can, you can then easily submit a ticket.  Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.)  Type the question Submit ticket and select Contact Us to get to ticket open screen       
Or message them using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage        

[hairbag1]

@MarkEvoy 

click the orange bubble on lower right side of page to start process of Customer Support.

If that doesn't work, use this link to message 'em....

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437