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Voice calls

MurrayR
Great Neighbour / Super Voisin

Although I have the Canada – US – Mexico subscription plan, I can’t send or receive phone calls from Mexico. I either get a rapid busy signal or the following error message: “HB1. Your call cannot be completed.”

I have turned my iPhone off and on and also toggled airplane mode with no success. Any idea ideas?

3 REPLIES 3

self solution removed

MurrayR
Great Neighbour / Super Voisin

Yes. Thank you so much.

Chalupa_Batman
Mayor / Maire

@MurrayR wrote:

Although I have the Canada – US – Mexico subscription plan, I can’t send or receive phone calls from Mexico. I either get a rapid busy signal or the following error message: “HB1. Your call cannot be completed.”

I have turned my iPhone off and on and also toggled airplane mode with no success. Any idea ideas?


Hello @MurrayR 

Go into your network settings and turn off automatic. Then choose one of the local options such as ATT and then reboot the phone. This may be one of the reasons. Also, make sure data roaming is turned on so you can use your data there. If ATT doesn't work, pick a different one and reboot.

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