Did not receive SIM Card

[Recorder]

I ordered SIM Card 3 weeks ago, never received. How should I go about it??

[hTideGnow · Accepted solution]

hi @Recorder 

yes, it shouldn't take that long, could be lost on the way

ask PM support agent, they can resend or arrange for pickup from Telus or Koodo stores close by

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Chalupa_Batman]

Hi @Recorder 

It should be there any day now. If it's not, then you can advise customer service it never showed. I'd suggest waiting one more week.

To get a new SIM card the fastest routes are these.

https://www.publicmobile.ca/en/bc/pick-up-SIM - Find a local store in your area.

Amazon - Here you can get it cheaper and maybe a few days wait $4.99

Or they can send you another one.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage