Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

INVOICES with no phone numbers

HiI cut the land line off and got a PM cell number. I have to prove to the credit agency that is my phone number now to get a lease on a vehicle and they will not allow it until I show them a receipt from PM with my phone number. All my invoice...

Upgrade from $25 1GB 3g to promotional $24 4g, 4GB

Hello, I would like to upgrade my current $25 1Gb 3g plan to the promotional $24 4Gb 4 g plan but I do not see this option online. Who can I contact to make this request?

On-line to difficult

We are finding it difficult using the on-line contact method and, at our age (76), need to speak with someone on the phone. Also, our phones are older and need replacing.Our last bill was automatically paid March 17th, 2024. We need to replace our pl...

Another day no phone no response from Public

duplicate thread

Unable to access my data plan

Hi I recently purchased a phone from Amazon. It's supposed to be unlocked. I am able to make and receive calls. I am able to use wifi if needed for the internet. The issue is I am unable to use internet if wifi not present. Please help.

Resolved! Plans

I am presently on 30 day plan & wonder if I can take my present plan & put it on a 90 day plan?

all incoming calls are suddenly being directed to voicemail

Starting this afternoon, all incoming calls are being immmediately directed to voicemail. I haven't changed any "do not disturb" settings. Incoming texts from Public Mobile still arrive. Any suggestions?

Resolved! Why am I not receiving texts or calls

phone number

Can I use my existing phone number if I switch to your company

Calling US.

On the Public Mobile Website, the details state as following: (Calls made to numbers starting with the following six digit combinations are not included in US calling from Canada and will not be completed when dialed: 712-432, 605-562, 641-552, 605-4...

F1 login error and data plan not working

I just installed my Sim yesterday and my data is still not working. I'm not receiving all my calls and texts. every time I try logging in it gives me a Forbidden F1 message. I can't find how to send a ticket.

Resolved! Referral code after activation

My kid forgot to put my code in the purchase page, how can we do it now?

payment update fields inactive

It has now been more than 2 months that the payment update field is inactive! 100's of complaints about the same problem on FB. My account on hold, cannot update payment information.The bot is useless with info to correct.Public does not come back ...

Monthly plan

34 dollar month plan 50gig goes up in price?

Redeemed Rewards Data doesn’t work

Has anyone redeemed their rewards for data and it show in your account ticking down the days left but is not being used (shows 0) so guess not activated?? How do I get a hold of Public Mobile so they will activate it?

Ported numbers not working

I ported 4 numbers March 18, 2 numbers came off my Fido account and 2 are still there.The 2 lines that came off were ported after I got new numbers. The other two lines still showing on Fido I used the app and ported immediately. One line got a confi...

Referral

Hello! I forgot to input who referred me to Public Mobile. Can I still get their account credited, or whatever they get? thank you

Soooo confused!!!!! New service

I am looking for information and help. I switched from a provider yesterday to PM. I had a physical SIM and changed to an ESIM with PM. The porting of my number has been completed. Oh and I am on an iPhone 12 Pro Max. I can see info in my phone for P...

No data after plan changed today.

I do not have data even though my carrier still says public mobile and my subscription is paid for. I've already tried resetting my network settings and all that stuff. My number has not been changed and my account remains in tact. Is anyone else fac...

HELP!

Can’t make outgoing calls

My plan changed overnight from 5GB ti 50 GB and now I can’t make outgoing calls. People can still call me but it shows up as unknown caller and before always showed the persons name. However, I can’t make any outgoings calls. It’s says your phone is ...

USA calling

Got USA package but won’t let me make phone calls and I have unlimited calls and texting

Forbidden A1

Forbidden A1 have reset password even though it work, can not log in, redirected toForbidden A1what to do

Resolved! Entered Wrong Account Number

I originally missed the port confirmation text, so I had to reinitiate it yesterday but I entered my old provider's account number wrong but used the correct phone number. I got a text immediately saying someone from Public would contact me "shortly"...

ACTIVATING MY SIM CARD

WHEN TRYING TO ACTIVATE MY SIM CARD IT ALLOWS MY TO PICK THE SUMSUNG ONLY. I AM TRYING TO ACTIVATE MY IPHONE.

Forgot email address associate with account. 398655-811 Autre F2013-D

Hi,Can anyone help me? I Forgot email address associate with account. 398655-811 Autre F2013-DThankyou.

Phone down South

Hi , can my daughter use her phone down south? on her plan she has a bit of data and unlimited international texts. Apart from using the hotel Wifi, will she be able to use her data, is there an extra charge for being out of the country?

No service

Hi folks,The silly goose I am ported into Public mobile not knowing that there is no service outside of Canada/US. Now I’m stuck with a phone with no service and I need to transfer to a Canadian company that has service in Europe. I don’t know when I...

Resolved! Data not working after plan upgrade

Hi folks, my plan upgraded overnight last night from a 1gb a month plan to a 50gb a month plan, and now mobile data is not working at all (and it's possible sms is also spotty - have not received responses from several friends who usually reply quick...

uploading a prepaid credit card , rejected

I uploaded my prepaid credit card and it could not process it.What now ???