I am trying to change my credit card payment information. And it keeps telling me that my card is no

[CSA_PM]

Hi 

If you're receiving an error when trying to update your credit card information, it's possible that the system is not accepting the card due to a validation issue.

We recommend trying a different credit card, preferably one issued by a major Canadian bank, and ensuring the billing address entered matches the one on file with your card provider. Also, make sure the card is enabled for online or recurring transactions.

[Chalupa_Batman]

Public Mobile is known to have cache issues. Try again. This time, go into your browser settings and clear the cache (lifetime) then close the entire browser. Open it back up again and go into incognito mode and try logging back in. If you continue to have problems, create a ticket for help.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.