Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
My Q8 4G GSM GPS Tracking Device does not detect GSM. Can anyone tell me if it's compatible with Public Mobile? Thanks.Product name :Q8Support LTE-FDD/LTE-TDD/GSM wireless communication,Support GPS, Beidou, AGPS, LBS,WIFI,chip Main control chip: ASR1...
Got a new phone and put my SIM card in and the phone and text work perfectly but the data isn't working at all. is there anyway I can fix this, do I have to buy a new SIM card?
Hi everyone, my husband accidentally selected esim, and went through, paid and now is on the activate step.Unfortunately his phone isn't e Sim enabled. Sk he can't go forward. But he also can't gk back to select a physical Sim. Does anyone know how t...
Hi Public Mobile,I would like to inquire about how it would work to use my cell phone internationally outside of Canada? Would I require a new SIM card or another plan? Thanks,Tia
I use an iPhone with a Public Mobile SIM on a Canada/US/Mex plan. I want to purchase and use an iPad (No SIM) to connect to my iPhone and make calls. • Does Public Mobile allow a “No SIM” iPad to connect to my iPhone and place calls?• I am not sure, ...
I have been receiving email messages from Public Mobile, telling me that I am running out of cellular data. My current 90-day plan includes 3GB of data. Can I keep my plan the same except for increasing the data to 6 GB? I have tried unsuccessfull...
I will be out of Canada for an extended period of time, and I won't be using the mobile and data services. However, I want to maintain my current phone number, and I was wondering if there is a reduced monthly rate plan, that would do that. I am awar...
I recently switched my service to public mobile from Rogers. I can make out-bound calls, but can’t receive calls or send/receive text messages. My precious account was de-activated, because it was linked to my deceased fathers business. im trying to...
I tried for days to change online my plan subscription to 6Gb $23 to take effect on renewal date. My session kept timed out while waiting the change is in LOADING.
I just installed my new eSim but somehow it was installed on the wrong phone as a second number and the phone I just canceled it's service has no service at all now and I don't know what to do now. Both phones are I phone and they are good for eSim s...
This is not the 1st time this has been happening. I keep getting messages from people I know that can't seem to be downloaded. Sometimes I get 9 or 10 at a time and from several different people at the same time. In the past I put it down to the phon...
Hello,I purchased a SIM Card (on May 14, 2025) less than 30 minutes after my husband did. Yet, his arrived the next day (Friday, May 15, 2025) and mine did not. I wanted to confirm that my SIM Card has at least shipped, as I have not got any confirma...
I've tried disabling all my adblockers, trying different browsers with no addons installed, etc, but whenever I try and login and check my account page I'm getting a page that says "Our services are getting an upgrade." and then goes on to say: "Fro...
Switched to a new phone Vivo x200s it supports all the public 5g bands yet it constantly disconnects and reconnects from 5g..4g works fine but is slow Helppp
I have a problem. Noticed one group message, messages sent by sms and not going through. However the other group message goes through as iMessage and goes through. How can I get my message go through sms. I did not create these groups.
Same problem . Everything worked, maps, text etc. but no voice calls in or out. Had to switch manually in settings to T-Mobile, as public mobile switched me automatically to AT&T and no voice calls with them.
