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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Payment

I keep getting messages that my service is on hold because of non payment. When I look on my Credit card the payment has gone through

Email notification: Your Public Mobile service has been put on hold

I received the subject email. My phone and account are not on hold and my payment information is in order. Is there a phishing scam on the go that anyone is aware of?Thank you.

Cancelling Subscription

If I have to cancel my subscription, in order to choose the one I want, is it a difficult process to cancel and resubscribe? Can I keep the same phone number?

Subscription switch

I would like to switch from the $34/math plan to the $23/mth plan, but when I’m logged in and choose ‘change subscription’, this plan is not offered. How can I switch to that plan?

Cannot complete phone number transfer from virgin

Hi! I’m having trouble completing the transaction to port my number from virgin. I cannot cancel the transaction and start over. I’m stuck on the last page and says I need to contact support. So here I am lol. It needs to be reset or looked at b...

Credit card shows "Public Pay Parking" not Public Mobile - What is happening

I noticed charges on my CC showing as Public Pay Parking for the same amount and the date when PM takes money out of my CC. Anyone else seeing Public Pay Parking instead of public mobile on their card or is my card hacked or something ?

Activation problem

Did not receive a code to my phone to activate my cell service

Resolved! Account placed on Hold?

I've been set-up with automatic payments monthly renewal for years now with pub mobile, no issues.I received an email 2 days ago stating that "RESTORE YOUR SERVICE - your account has been placed on hold due to an unresolved issue with your payment. S...

Resolved! Active and port my number

I tried to activate my main number and gave them another number as alternate but they use that number as my main number how do I get my main number back and then port it?

Switched to Public Mobile. Can not receive calls and can not text in or out.

I paid twice a month of August.

I paid twice a month of August, I tried calling nobody answer. and email too.so may payment is August 5 and August 7.How can get my money back the last payment?

Resolved! transfer of number from landline

I am having trouble transferring my number from a landline, two step authentication text keeps being sent to the old landline which I cannot retrieve. I called the landline service provider and they said a person must call them to release the old num...

Payment

I made my payment in full today,but still no service, how long do I have to wait until my new number is activated

Message saying payment didn't go through:

Account shows, all is well? edited by comptuergeek541: as per terms of srevice, profanity has been removed

Can’t access account

I am trying to access my account but have no clue what email is associated with the phone number. When i reset password it works but cant login as i dont know the email. I need to update payment card as mine has expired and dont want the service turn...

Resolved! Seemingly erroneous billing errors

Yesterday, I received the following by text message:"Public Mobile here. Your account has been placed on hold due to an unresolved issue with your payment. To resume your services, simply log in to the Public Mobile app or My Account online [link pro...

Resolved! How can I check if my number has been transferred over?

Just switched from Rogers to Public and don't really know how I can verify the transfer went through/has completed. I can see my Rogers account is cancelled but that is about it.

Resolved! Adding roaming for a trip to the US

How do you add roaming for a trip?

Is Public Mobile compatible with GSM and CDMA networks?

I'm looking at a new phone that says -This phone is unlocked and compatible with any carrier of choice on GSM and CDMA networks. .... Is Public Mobile compatible with GSM and CDMA networks?

Voucher doesn't work

5 days trying to get this phone connected.Voucher isnt workingWhat do I do ?

Resolved! Notice of service suspended but its not.

I received a email of the account is on hold and I should setup pre-authorized payment.I have been on pre-authorized payment and the website says I am paid till Sept 4 but yet I received the email and today a message was sent to the phone of the same...

I deleted my easing by mistake. How do I get a free esim again?

How do I get a free esim? I deleted it by a mistake

I can't access my old account

Good morning, Is it possible for someone to help me access my old account? I tried chatting with the bot and it said to create a new account but when I tried to add my number it said I had an existing account. I no longer have access to that email. I...

Harassing texts and emails from Public Mobile continue

New plan

Good Morning I switched plans a couple days ago. My profile shows the new plan, but payment has not been processed. Also the start stop dates don't match. How can i tell if the plan has changed. My wife's plan appears to have the same issues.

Resolved! Account suspension

I have made my monthly payment, yet I keep getting prompts that my account has been suspended both via mail and text

email saying payment did not go thou

Hi, I got an email and a text saying that my account has been put on hold because of an unresolved payment issue, but everything looks in order on my account. There is a payment card, I am subscribed, and the payment has been taken. What action is ne...

Account on hold

Hi, I got an email and a text saying that my account has been put on hold because of an unresolved payment issue, but everything looks in order on my account. There is a payment card, I am subscribed, and the payment has been taken. I am still able t...

My Account

I received an email and text message that my public mobile service has been put on hold and that I need to make a payment. When I login into the mobile app nothing is showing up unpaid and there is no option to renew my subscription. My payment info ...

My payment wasn't received.

I had my credit card set to auto pay and this morning I got a message saying the payment wasn't received and that my account was on hold. The message said to click "reactivate account", but I couldn't find this on the main page, so I went to "payment...

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