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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1867 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30240 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41986 Views
  • 185 replies
  • 29 Bravos

New user, ESIM doesn’t work, what I do from now?

I bought an ESIM yesterday, download it and I waited 5 hours to see if it worked but today I have no service. it’s like the ESIM didn’t download properly… So I deleted the ESIM and I was wondering what do I do now since the QR code don’t seems to be ...

Jemoreauu by Great Neighbour / Super Voisin
  • 261 Views
  • 1 replies
  • 0 Bravos

SIM CARD SMS STORAGE

 my SIM 2 can't receive SMSs, as the phone keeps sending me notifications that the SIM card is full, and yet the phone still has a lot of memory, how can i change my SIM 2 SMS storage to phone storage? 

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Philfacecorp by Great Neighbour / Super Voisin
  • 1017 Views
  • 2 replies
  • 0 Bravos

Switch Phone Plans

Hi,Hope all is well!  I would like to switch my plan to the $34/month 50 GB within Canada and US Data at 5G SpeedThanks,Corey

czemel1 by Great Neighbour / Super Voisin
  • 464 Views
  • 3 replies
  • 0 Bravos

Resolved! SIM & esim problem

I just signed up for Public Mobile. I wanted to switch providers upon getting a new phone, and I thought it would be easier and save money to get an e-sim. I signed up (using my old phone, because i couldn't proceed to download the app on new phone w...

Pd95 by Great Neighbour / Super Voisin
  • 2867 Views
  • 4 replies
  • 0 Bravos

Subscription Not Activated

Getting Subscription Not activated after trying to set up e-sim. When clicking Get Support I get directed to sign-in to open a ticket I get a blank screen.

Joe22 by Great Neighbour / Super Voisin
  • 294 Views
  • 2 replies
  • 0 Bravos

Resolved! Canada-US Promotion 50G 34$/month

HelloI subscribed one week ago for  Canada 5G 50G 34S/monthI would like to know if is possible to switch to the new Canada-US plan 5g 50G 34$/monthThank youBest RegardsDamian

DAMIAN1 by Great Neighbour / Super Voisin
  • 813 Views
  • 4 replies
  • 0 Bravos

Port in issue

How do I get help with my port in?  It didn’t go through and I can’t call anyone for help. 

Ender2000 by Great Neighbour / Super Voisin
  • 372 Views
  • 2 replies
  • 0 Bravos

Resolved! $34 50GB CAN/US plan

Is there a way I can switch to this plan as an existing subriber? I have the canada only version from boxing day

EchoFive by Great Neighbour / Super Voisin
  • 724 Views
  • 5 replies
  • 0 Bravos

Points

is there a way to earn points within an hour? I need 0.5 points by tomorrow and I’m trying to figure out if there’s a do-able way. 

MaxTots by Great Neighbour / Super Voisin
  • 473 Views
  • 5 replies
  • 0 Bravos

PM Canada/Us plan promotion

  Hello, I had a look at the plans PM is offering just now and I am interested. They are offering 100gb canada-us data for $50/month (At least that’s what it says on the website) and I tried to switch to this plan in the app, however in the app it do...

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SliJi1 by Good Citizen / Bon Citoyen
  • 566 Views
  • 2 replies
  • 0 Bravos

CS_agent : sms & calls not received

In need of URGENT HELP: I have just noticed that for a few days now I cannot receive sms or phone calls!!!! I can send them though and people receive them.Tried restarting the phone & updating Never seen this before in several years with PM...

Pueyoa by Great Neighbour / Super Voisin
  • 631 Views
  • 5 replies
  • 0 Bravos

$29/m 20gb

why i can not get that plan? i use public for 1yr, but only new cx can get that plan!!!!!

Mikechen0001 by Good Citizen / Bon Citoyen
  • 1078 Views
  • 8 replies
  • 0 Bravos

eSIM did not activate

I got a message it did not activate. I tried scanning the QR code no luck. 

Dman_dg by Good Citizen / Bon Citoyen
  • 314 Views
  • 2 replies
  • 0 Bravos

Autopayment system issues Feb 23 2024

Is there something wrong with the accounting system tonight? My account was put on pause due to lack of funds, so I check the balance online (admittedly I don't sign in very often) and the visa card expired a year ago. I attempt to update the visa ca...

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Willowthecat by Great Neighbour / Super Voisin
  • 410 Views
  • 2 replies
  • 1 Bravos

HOW DO I GET A MESSAGE TO CS_agent?

I need a PUK and for 2 days now I just keep going round and round in circles unable to get ahold of a moderator to get the code that will unlock my SIM card and IM GOING **** CRAZY BECAUSE OF THIS!! I am missing work and job calls as well as being un...

Connersdad by Good Citizen / Bon Citoyen
  • 794 Views
  • 5 replies
  • 0 Bravos

Public Mobile "Limited Time Offer" on Feb.16th

Hello, Community!I recently opted in for the following Public Mobile offer: "15GB of data at 4G speeds up to 100mbps for $26/ month." I selected it before it expired (on the 16th, expired on the 18th); it says it will take effect on my renewal date. ...

AliG09 by Good Citizen / Bon Citoyen
  • 1159 Views
  • 12 replies
  • 0 Bravos

Resolved! sim activation

Just signed up to Public mobile and iphone reports that esim has failed to activate. How can I get esim to work so I can use public mobile phone and data ?

Phil20 by Great Neighbour / Super Voisin
  • 317 Views
  • 1 replies
  • 0 Bravos

The cheapest option for transferring phone number temporarily?

After spending some time on these forums, I learned that the best way for getting new plans would be transferring the phone number to another carrier and then transferring it back to PM as a new account. Super stupid, so if you have better ideas, ple...

Pvkom26 by Great Citizen / Super Citoyen
  • 3698 Views
  • 21 replies
  • 0 Bravos

Loss of Rewards Loyalty

I just changed plans to a lower one rather than cancelling the account and i went from $12 to $4 and don't really think it will be worth keeping any plan since as i had to pay to make the switch and im still going to be away for a while.. it looks li...

Does this plan include use in US?

Please note this is for a friend residing in QC, it is not available elsewhere AFAIK.A friend in Montreal (NOT the one with the problem in the other thread!) is on $40/60GB Canada-US data. They don't care about the amount of data, but need to use in ...

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ottawa by Model Citizen / Citoyen Modèle
  • 711 Views
  • 4 replies
  • 2 Bravos

Resolved! Unable to confirm for full access

I am hours past the point where my payment was taken and my number was transferred. I received the notice that says, "We've noticed you have an active Public Mobile service and would like to confirm your full access.  A 6 digit code associated with y...

Ludo2800 by Great Neighbour / Super Voisin
  • 427 Views
  • 1 replies
  • 1 Bravos

Resolved! US Canada Plan

Hi, I would like to change my current plan to the Canada-US 5G 75GB for $40/moI have previously requested but the plan was not available at the time. Best regards,Winston

Winston416 by Great Neighbour / Super Voisin
  • 1022 Views
  • 6 replies
  • 0 Bravos

URGENT

Just signed up..ported number sim is in but NO access....tried to set personal hotspot ..says CONTACT PUBLIC M

frustratednew by Great Neighbour / Super Voisin
  • 425 Views
  • 4 replies
  • 0 Bravos

Resolved! ZTE WF723 working with VOLTE on Public Mobile network

Hello Everyone,I've got a ZTE WF723 with a Public Mobile number to replace a landline. Everything is working fine but the WF723 is only taking calls in 3G mode. However, it does register in 4G but as soon as a call comes in, it switches to 3G. Lookin...

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