Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I received a new card with a new expiry date and cvv, and can't figure out how to update my payment method to reflect that change.
I lost my wallet and all my cards. So that's why public mobile can't get there payment, how can I fix this so it's auto pay again
I set a subscription to change at the new cycle but it is renewed to the existing one. This is second month that this happened. I first set a new subscription to take place in September but it didn’t. I tried again for October but my plan is still th...
The cellular Coverage in Peterborough area - specifically Fleming College main gate is not good at all.Its now getting to the point where we will need to change carriers if it doesn't get better.I work in a commercial building and have to go outside ...
Do points still not expire? Do I manually pick a way to spend them or does the points automatically go towards paying my bill?
Hi, I got new phone Galaxy S24 Ultra, my sim works fine on old phone but new one cant recognize the card, cant register on network. It says: SIM 1 NOT ALLOWED
It looks like my SIM card is failing, which is causing the high data usage I had yesterday. How can I get a new SIM card?please give me information anyone
My plan is One GB, and I used all of that this month. I do however have a One time promotion of 5 GB, and I used only two of that. Why isn’t Public switching over so as I could use the other 3 GB? I also have an add on of 2 gb with 0 used. Why can...
Hi, @hTideGnow/@Petrina could I please get the number of the porting team as well. I am facing the same issue, used my IMEI instead of the account number and am now stuck...
Are we able to see the location we were at when we sent a message or a call
Hey guys, trying to join public mobile, but, I have created the account but to complete the process, its not letting me go ahead, and showing loading screen only. Any suggestions?
my sim did not activate properly SIM my number also has not been ported i already paid my subscription
I didn't get the 90 min phone number transfer confirmation so I was wondering if my number for transferred
Hello,My data renewed today, Oct. 16, 2024. My plan includes 250MB of data. This easily lasts me all month. My report today says I have used 100.68 MB already in less than 24 hours. How so? I have turned off my data and stopped as many apps from...
I can’t send or receive phone calls. It started with not being able to receive text verifications on my phone. I went to cellular data and found it was using my daughters phone number(also a PM account) for cellular data. I went to iPhone ID to sele...
I got a new phone but the data doesn't seem to work with my SIM card and this phone. It only shows options for 4G, 3G & 2G. Does it have something to do with it being LTE?
Just wondering how referring a friend works for in the United States?
So I am currently in the USA, Coeur D’Alene Idaho to be exact, and every time I try to make a call to Canada or the USA I get “call failed”. I sent my son a text message and told him to try calling me from Canada and he got “call failed”. I took you...
I have the 50gb north American roaming plan. Data and text work fine, but I am unable to make any voice calls, even to a California number.
SIM never showed up. I can’t get in touch with anyone to cancel and get my money back.Should I contact my credit card company to cancel?This is the worst online interface I’ve ever seen.
How do I change the cell number that I keyed in wrong
I followed the instructions to change my phone number. I just want to change the number and it has not yet updated. How long will it take to update to the new number.
The cellular Coverage in Coquitlam area - specifically Chineside is not good at all. We use to be on Telus and it was slightly better but now with Public Mobile we have to take all calls in our kitchen up against a window which faces north. Its now ...
Since noon my Data is not working
Hello, I correctly entered my fizz account number for the transferring of my number but i received a text message from public mobile saying the account number was incorrect and someone from public mobile will contact me @CS_Agent no one has contacted...
Hi, I am missing most of my usage report for October 15, 2024. It may be because my credit card needed to be updated the day of the monthly renewal. Is there any way to ask PM to publish the usage that is missing for that day?
I bought a SIM in Dec 2023 and I still haven't been able to activate it successfully...Can I just get a refund.
My data has been slow since yesterday that I can’t event get online. Why? And how to solve the problem. I tried restart my phone and reconnect the data. And my area is strong connect as before I had no problem with connecting. The problem just happen...
