Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Recently my wife and I flipped both of our phones from Koodo to Public Mobile. We've both subscribed to the $35 plan that includes 60GB each. I note that her phone now states that she has data. Mine, however, shows that I have almost no data availa...
I am on the 57 $ plan which is paid every 3 monthsI received an offer by sms which involves a change of subscriptionI clicked yes by mistake, which will change my plan when the current plan ends, but I want to stay on the current plan. How?
I have received a text message, supposedly from Public Mobile, with a limited time offer on a 4G / 6GB plan for $22 per month. This would be an upgrade from my present plan. IS THIS LEGITIMATE, or a SCAM? edited by computergeek541: changed category ...
I just got a new iphone 15. and i am trying to transfer my cellular (phone #) and Esim to this phone from an iphone 12 mini. however when i try to transfer it from a nearby iphobe, it says “the sim of your old iphone does not support esim transfer”
I received a limited time offer on my phone. If I have 2 phones, ( 2 different numbers ) on this account, will both phones get this offer or just the one that got the offer ??
The HST tax rate changed from 15% to 14% in Nova Scotia April 1, 2025.When I view and print invoices that predate the HST rate change they show the new tax rate and not the rate that applied at the time of the payment.How can I generate and print an ...
With this plan, I understand that I will be able to place calls to this locations from Canada. However, will I still need to purchase and add-on in order to use my phone in the U.S.?
Like an idiot, I tried to buy something on a scam website and now they have all my details. I canceled my CC but I'm scared of Sim swapping. What should I do to protect myself. If they can only request a new Sim through the PM app, I'm okay, as they ...
I just activated my new public account and I can’t save my phone number to my account. I am not receiving any calls, they just go to voicemail. I’m switching from Roger’s. I did receive notification from Roger’s and I authorized the transfer. I don’t...
I went to Europe. Will be staying for a while. My number doesn’t work. I need it just for bank account notifications. What’s my options? I need the lowest monthly subscription just for receiving those notifications, probably with roaming to get the n...
I’ve been out of country for the last 3 weeks. somehow roaming was on! I logged into my account and see out coming calls from my phone (using an eSIM currently) but I have never made a call out. What do I do? Need urgent help. I can’t receive text as...
I recently transferred my phone number from Fido to Public Mobile and completed the eSIM activation process. However, I’m currently experiencing the following issues:I can make outgoing calls, but I cannot receive incoming calls or SMS.My phone does ...
Hello - I am considering switching to Public Mobile and getting a Can-US-Mexico plan, but have a few questions. Does this plan allow unlimited calls and texts to/from all 3 countries as well as within all 3 countries. ie. when I'm in Mexico can I ...
Hello, I recently subscribed with Public Mobile for a plan via a ESim card. First the online assessment showed that my phone is compatible with Esim then when I was completing the subscription and activating my plan the app is telling me that my phon...
Hello I wonder if someone can help me out I have the $35 per month 50 GB data within Canada US and Mexico 5 gig speed up to 250 mpbs unlimited Canada, US and Mexico wide minutesmy question is when I fly to Florida do I need to purchase a roaming add-...
I received a text saying i’d get a call to help provide the right account number and resolve the porting process but I haven’t gotten one yet what do i do?
I got a text message from Public Mobile 5474 that offers me a chance to switch to a better plan and price. I am wondering from "Public Mobile 5474 text message" is a TRUE message or not? Since fraud messages are so popular now. Anyone know?
Hello. If I change the billing address on my credit card (card number stays the same), do I need to change anything on Public Mobile's end for Auto Pay to keep working uninterrupted?
I stupidly made payment of SIM Card order using the website instead of Amazon where I wanted to actually order (due to fast delivery). How can I fix that?
