Community

Not receiving incoming calls from Roger’s after number porting

After porting my number over from Roger’s, I am not receiving incoming calls from Roger’s customers. They just get a message saying the number is unavailable. All other phones are able to call me. 

subscription

How do I cancel my subscription

Retrieve an account with a phone number.

Hello, My mum passed away this Christmas and I would like to cancel her phone plan. Unfortunately, I have deleted her logic and password details. I have her phone number how do I retrieve her account

Payment history

HI, I have been a customer of public mobile for many years. My payment history has nothing in it. I need my payment history sent to me from the years of 2023 and 2024. Please email these to me. 

Can't install replacement eSim via app

Hey everyone, I was dealing with a number porting issue and heard that installing a new eSim could fix it. So I deleted my current one and attempted to get a new eSim.Now I'm in a pickle. The PM app keeps failing to install and eSim (saying something...

Cannot verify my number, SMS are not getting throw

Hi! I have just brought my number here, and I am not receiving any SMS. I had to verify my account using my email cause the SMS code never went throw. Same when trying to verify my number on my iPhone, I never receive an SMS with the code.

Switch from esim to physical Sim

Hi! I subscriped to a plan with esim only to find out in the App that my phone does not support eSims. I bought a physical Sim card but have no clue how to change the plan and activate that card. 

Speed tests and connections

<span;>Why is full access to the Telus network not available. This is confirmed by a Telus agent. Ookla Speedtest shows connections via Telus, Rogers, Bell and others. I have the 20GB Canda, USA, Mexico plan. Speedtest normally shows download speeds ...

I need my old number

I have 2FA active for one of my accounts, but it still has my old number.I have tried, multiple times, going through the "change number" steps they provide, but they do not work for me (For one reason or another).They keep sending texts to my old num...

5G is available in the US

Does anyone have experience using it? Wondering if it works in Alaska?

traveller with zero access to account

Hi, I hope public mobile has enjoyed receiving my money from the automatic payments while allowing no possible way to access my account while travelling abroad. You're requirement for customers to provide a safety text code is extremely dangerous to ...

Calls

Can not get calls

Transfer PM phone# and PM SIM card

Hi I thought I was doing the right thing. I have two PM mobile accounts under two email addresses with separate phone numbers. I am trying to transfer one (main) number to the other account, so I only have one plan and one phone number. I go through ...

Transferred from PM to another provider

Hello all, Hello! happy New year! I have been told that if I transferred my number to a different provider, I will get refund the days that I did not use from Public mobile in the month of December. Do you know how this works? thank you!

my sms is not working

Text message and local calls

Hey there I’m having trouble with sending text messages and making local calls in my contact just signed up with public mobile. It’s hit and miss with my contacts any suggestionstext messages saying undeliverable call nothing happens no ring tone cal...

keep getting Forbidden AI

I need to update my payment method but I can not get into my account to do so, every time I try I get forbidden A1. There is no way to access my account even after clearing my history, broswer, resetting my phone.... I have tried all of the things.  ...

can't make long distance calls

I can make and receive local calls but can't call the USA (am paying for a plan that should include calls to US and Mexico. It keeps telling me to check my number and call again.

CS_Agent Reply

How long does CS_agents takes to reply to private messages ? 

New phone

I have a phone and new public mobile SIM card for my husband. How do I get home a phone number for it?

Not receiving OTP on email

I forgot my password to my account and im trying to reset the password but im not receiving the email with the OTP. I dont have access to the phone number so cant get the OTP on my phone either. Please help…. @CS_Agent

Public Mobile crash

I can't receive and make calls since this morning.

Data plan won't work in Alaska

I am a candian soldier currently in fairbanks Alaska, specifically ft wainwright, and am unable to receive calls or use data. I had recently upgraded my plan to use data and take calls and it is not working. I've had to use other people's phones to p...