Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I could not find the data and minutes add-on carried forward from earlier cycle as the the Current Subscription and Addon section seems to have changed and does not show that anymore which used to show on the earlier page. Could you please let...
What is the coverage for these "International" plans? Is it any country that has a cell tower? Just looking to clarify as I would want to travel to Korea/Japan/Mexico without having to purchase separate eSim data plans.Thanks!
I accidentally subscribed to multiple plans by changing subscription and have been charged 3-4 times. Would you revert all the payments except for the most recent one of $ 35 with 75 gb data and 1000 mins internationally for the Philippines, UK, etc|...
Hi,I'm on the $36 BF plan, can I switch to this new promo plan? I don't see it when I try to change my plan.
HiI upgraded my subscription to the $20 plan but within a few mins submitted a second request to the $25 plan instead and it looks like within the Public Mobile website the 2nd one took effect but when I check my credit card website, I only see the 1...
Hello,I was following the automatic instructions on the public mobile app l, and it failed to instal the eSim while I was connected to my previous provider and WI-FI. I tried adding the eSim from the QR code in the welcome email, and it failed too. I...
Please advise how to fix this.
I am unable to make calls within canada. My receiving is ok. I can make long distance calls. No network issues in my area. What's wrong with my connection?
I just got a new iphone14 and every time I go in my app to download it only gives me the option for to order or pick up a SIM card my phone doesn’t have a sim slot
Hi,I need some help with my account. I got an email this past Sunday that I had 31.60 points to use. However, when I logged in, it says I have 6 points only. I have not redeemed any points in the past, so I’m not sure why I’m missing 25+ points.Pleas...
Hi, I paid for a new subscription for 5G and US and Mexico. My phone only says 3G on it. How do I know if it will work in Mexico and is on 5G.I never got a confirmation from Public Mobile saying I subscribed, although my account does say that.
I have 2 plans, 2 different phones, Pixel 3, and a Note 9 Samsung. They were working last week on Sunday in Vegas, but when arriving back in Yuma AZ, the phones have no service. We have to drive out towards Winterhaven CA to get service. What is goin...
Just want to know details of this plan? I am looking for Canada-US-Mexico roaming included with international minutes included.1. Is this a CAN-US-MEX 5G 75GB FOR $35/MO Roaming Plan with 1000 international minutes or do I have to pay for Roaming t...
I cannot get into my account.....I put my email and password in but it doesn't open to my phone number.....can someone help me get into my account please
I set up an account for my elderly mother. I need to update the credit card information but I can't remember the email or pin number I used to set up the account. I just want to keep it going and set up auto pay.
I was offered a promotion for PM to Koodo, all done through Telus, I have ported my PM number to Koodo 5 days ago and still got billed from PM.. can this be reverted back?
I switched to Public mobile by transferring my number online. It has been 16 hours still no service. The mobile app does not accept the conformation codes sent to my e-mail.
My confirm my identity code is not coming through via text on new set up.
I am going to be in Mexico for 6 weeks If I change my subscription to include Mexico does this mean it covers my calls within Mexico, or does it only cover calls from Canada to Mexico?
I have Canada us package as does my husband we are in us and I am unable to make or receive calls showing atxt and tried Verizon shows good signal but all calls fail.
I have a hard time sending out messages, always say “fail to send”.
Need to change the phone number to get the code? Used to set up
When trying to log into my account I do the 2step authentication and it says approved and I click go to portal and then it loops back to start the 2step authentication process again and just goes through that loop over and over...
My 13 year old son also uses my phone. He replied Yes4 to data add-on purchase thinking it was part of the plan. I want to reverse this transaction so how do I proceed?
I would to Change my subscription while not yet activated.
So I think I break my SIM card trying to figure out what the password was to the Esim there's no way to fix this is there?
Anyone else not getting their third month free, and then told later they do not get it even after ticket inquiry. I wasted a lot of my time trying to figure out just how to ask for my third month free , which I felt I should not have to do, but I am ...
I just move to canada to usa (only 2 weeks)so i change my subscription which is available in usabut it doesnt worki try to change my apn what public mobile let me dobut its still doesnt working
HiI noticed in November that I was billed twice - once on November 10 and again on November 12. Can you please let me know why I was charged twice. My subscription is $15/month Thank you
