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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 183 replies
  • 25 Bravos

Unable to get past select sim screen

I'm trying to subscribe to public on the android app but I'm stuck on the select sim screen. i have a public sim card installed but when i press "I already have a SIM card"  it just displays an error message with no error code, this happens even if i...

Tax statements

I want to access my full 2022 billing statements for tax purposes. How can I get it?

Ray555 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! Three Posts.

Why is Community only showing three posts per page on the Samsung Internet app? It used to show about a dozen, but now I can only see one actual post per page because of the Pinned Threads.. why would this be happening?

Screenshot_20230713_231730_Samsung Internet.jpg
Priority by Deputy Mayor / Adjoint au Maire
  • 1 replies
  • 0 Bravos

Samsung Galaxy A14 SM-A145F/DSN

  Samsung Galaxy A14 SM-A145F/DSN Has anyone been able to get this specific model working on public? Playing around with APN and I can finally get 4G service but maxing out at 1mb down. Phone service doesn't work at all, call just fails. Text message...

Andymb12 by Great Neighbour / Super Voisin
  • 2 replies
  • 1 Bravos

Resolved! Delete e-SIM.

I recently switched one of my lines from e-SIM to a Physical SIM Card and the e-SIM is still showing in the SIM Manager section of my Samsung. The switch to Physical SIM was successful and the new SIM is working fine with the Subscription I was previ...

Screenshot_20230713_220027_Call settings.jpg
Priority by Deputy Mayor / Adjoint au Maire
  • 4 replies
  • 1 Bravos

Come back to public mobile with E-sim

Hi there @CS_AgentPreviously I used a dual sim phone and had one service with Sasktel  and one with Public Mobile.  Then I picked a Galaxy Fold 4 with a physical sim and Esim.  I switched from Public Mobile to Koodo with E-sim to get the same dual si...

ljtebay by Great Neighbour / Super Voisin
  • 8 replies
  • 1 Bravos

Remember this Device.

What is the issue with 'Remember this Device' on EverSafe ID. No matter how many times I tap remember, it always still sends the code and always forgets me.It's frustrating as I used to have 2FA turned off, and even when I try remembering my Device, ...

Priority by Deputy Mayor / Adjoint au Maire
  • 1 replies
  • 0 Bravos

I have been overcharged

HI, we have 3 accounts with Public Mobile. All three are paid with the same credit card. But our credit card shows that we are charged 4 times instead of 3.We need to be refunded the extra charge.

Haripriya by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Cannot access my account

Hello.When I try to login to my account, after entering my credentials and selecting "login" I am always redirected to the main page without the ability to see my account details.How can I sign in and access the my account page?Thank you very much.

Anyone else's reception getting *even worse*?

I'm dropping calls now. It's a clear day and my residence has not movedIt's one thing to have semi usable data (as infuriating as it can be compared to even a year ago when it actually worked) but now calls are becoming unreliable tooIs anyone else e...

Pawprints1986 by Deputy Mayor / Adjoint au Maire
  • 19 replies
  • 2 Bravos

Cannot access phone to login with eversafe

So, I have to log into my account and find out what is wrong with my phone. I cannot call out or text, or recieve calls or texts. Eversafe sends a code to my phone but I cannot get it as my phone is not functioning correctly. What now?

No sim error on new activation

I’ve tried multiple phones and sims - no sim error and cannot receive code to finish account

Lv70 by Good Citizen / Bon Citoyen
  • 14 replies
  • 0 Bravos

Payment problem.

Excuse me, I just switched to a 90-day plan of 117 dollars. I received a bill of 124 dollars. I have automatic payment and a user of more than five years. It should be 96 dollars plus tax. Where is the problem, thank you.

Jingbinleo by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

two accounts one credit card

Hi,I checked the responses regarding having two or more accounts and having payments coming from one card. The last response I saw was from 2018. Seeing as how it's been 5 years I just wanted to check to see if that was still the case - we can have m...

gorf1923 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

USA Roaming

On June 7/23 i paid $33.60 for phone usage in the USA. I could text no problem. I tried calling from the USA to Canada and the person could not hear me at all. I could hear them. I was unable to use my phone like this also in the USA. I could only te...

VicVic by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

my email is locked.

How do I change my email if my current one is locked.  

Susy1 by Great Neighbour / Super Voisin
  • 10 replies
  • 0 Bravos


My credit card has been charge 2 time monthly payment in 2 days, Why? Could you please refund  to me ?

Sunnysun by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Account Management and Eversafe ID

I have an account that I manage for my 90 year old grandmother for her phone. I used to be able to sign in and get a code sent to my email that I could use to sign in and now it only sends the code to her phone. My grandmother uses the phone for emer...

Aerrow93 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Cannot find my paid add on data

Why I could see my add on unused data plan before my basic plan data not yet used up, but when my basic data has been used up,I couldn't find and use the add on data???Now the new month and fees begin!!

Eva_wu179 by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos

IT is a million years behind

I use my phone for work and there's a lot of people that haven't been able to get ahold of me. It's extremely inconvenient. I keep getting the excuse that "IT" is backed up. But seriously? What kind of service is this??? The IT issue they have is jus...

Kiki6 by Great Neighbour / Super Voisin
  • 9 replies
  • 2 Bravos

Stop prepaid payments

I have recently switched to a different cell phone carrier.  How do I stop my preauthorized payments?

Gio72 by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

Snowbird plan

Hi,The US service from the “snowbird plan” is very frustrating: DATA, text and voice. I.e. travelling to Leominster MA, DATA might work, voice doesn't and vis versa as going through the states via hwy 95. Changing networks from auto, T-Mobile and AT&...

Andrer098 by Good Citizen / Bon Citoyen
  • 10 replies
  • 1 Bravos

ESIM not working

I've been sent 2 ESIMS, neither are pairing with my Iphone 12 mini, I moved my phone number from Koodo ...i am a small business and my phone has been on SOS all day. This has been incredibly frustrating and difficult, I've had this phone number for o...

Gillian123 by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

Resolved! Need an Agent to Help me with a Pro-Rated Refund Please

Hi,I joined Public Mobile in mid-June and spent 15 days, but was not happy with the service as I wasn't able to use the internet in two buildings, which forced me to leave for another provider. I signed up for the 39GB/$20 plan, so I was charged $44....

Ryez007 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos
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