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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1369 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3265 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 31907 Views
  • 148 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 43764 Views
  • 182 replies
  • 30 Bravos

No 5 g network

I just got my sim card activated today, which is supposed to be 5g capable.... however I got to my network settings and there isn't even an adoption for 5g! Only lte.  What gives? 

Jerrica by Good Citizen / Bon Citoyen
  • 724 Views
  • 6 replies
  • 0 Bravos

Cancel account

Hello,  I just activated an eSIM for another provider but my account is still active.  How do I cancel it.   It obviously didn’t reroute my number as it should.  

Willow23 by Good Citizen / Bon Citoyen
  • 344 Views
  • 2 replies
  • 0 Bravos

Anyone else with signal & speed issues?

Like DeJa Vu...can't believe I'm having to write this again. I guess I've just reached that frustration point and feel the need to vent & to see how many other PM clients experience the same BS as I have to deal with.  For starters the whole log in p...

Fedupclient by Good Citizen / Bon Citoyen
  • 767 Views
  • 5 replies
  • 1 Bravos

Resolved! Switching from old public rewards program

On the app it says I will get 1 point for each month that I have been with public mobile, but in the new communication it says the welcome reward is only 5 points. Was this previous benefit removed?

Saintly92 by Good Citizen / Bon Citoyen
  • 924 Views
  • 2 replies
  • 0 Bravos

SMS sent to phone not received.

-First , Yesterday with the maintenance closure I could not reach my account and I got cutout by the 24h limit !!-Second, for SMS not received . --When I want to ''Open a Session'' , to log in to my account P.Mob ask me '' send the 6 digit Number to ...

Chrisgo48 by Great Neighbour / Super Voisin
  • 651 Views
  • 4 replies
  • 1 Bravos

FORCED move to new points from old rewards

Will PM offer a $25/mo 50Gb CAN US plan for legacy users, please? I will lose $50/yr from loyalty, and lose another $24/yr from auto-pay? This is another way of saying you are increasing my plan by $7/month, with no additional value? All my referrals...

Y4J259 by Model Citizen / Citoyen Modèle
  • 987 Views
  • 8 replies
  • 6 Bravos

My phone displaying 5g+

For the first time since joining PM in the fall my phone (iPhone 14 pro) is showing 5g+ today. Is this new for PM or did the 5g plans always have this? I’m not in a different location than I normally would be. I did a speed test and it was 263 Mbps. ...

mrsblondee by Great Citizen / Super Citoyen
  • 1430 Views
  • 6 replies
  • 2 Bravos

Forgot email address for one of my phones

Hello,I forgot the email i used for one of my phone numbers. Now the credit card is expired and my account is suspended. I can not log back in to update payment info. When I  tired to recover the email address by enter my phone number, it send me a l...

MMS won't send pictures & can't upgrade to 4G from 3G

Tried moving SIM card into my old phone and MMS wouldn't send pictures either. Nothing wrong with my phones. Telus MMS network refuses to handle my pictures over a month now. Can anybody help me send pictures. And I'm waiting today for Public Mobile ...

Outside2 by Good Citizen / Bon Citoyen
  • 818 Views
  • 6 replies
  • 0 Bravos

Need more detail regarding Promotional Canada US Plan (75G)

I'd like to sign up for the Promotional 75 GB within Canada and the US Data Plan at 5G Speed Plan.  I'm hoping that someone has used this service in the US and can answer a few questions.  Details seem to be purposely vague. - Who does Public Mobile ...

Sledhead by Good Citizen / Bon Citoyen
  • 793 Views
  • 6 replies
  • 0 Bravos

not receiving 4gb

I have not been getting 4 gb as per my contract.I have only been getting 2gb ###-###-#### 

52-safety by Great Neighbour / Super Voisin
  • 260 Views
  • 1 replies
  • 0 Bravos

Calling

I can’t call out it’s telling me that I’ve used all my calling minutes when I have unlimited minutes how do I do

Ameade1 by Great Neighbour / Super Voisin
  • 487 Views
  • 4 replies
  • 1 Bravos

Resolved! "System error, try again later" when I try and update expired payment

I see a "system error, try again later" MSG when I try and update my payment information.i have tried to update my payment information on the web interface in chrome and Firefox as well as through mobile, chrome, Firefox, as well as through the andro...

Willmm by Great Neighbour / Super Voisin
  • 886 Views
  • 3 replies
  • 0 Bravos

Data is not working

My data is not working after having my phone on airplane mode for a month. I have toggled airplane mode on and off, powered off and on, restarted the phone. Data still isn't working. Help.

Marigold1 by Great Neighbour / Super Voisin
  • 621 Views
  • 5 replies
  • 1 Bravos

How to complete activation

Hi, I signed up two days ago and I have not finished completing my application and now it won’t let me move on.  I have changed my password many times and when I keep moving on when I’m logged in it says account not activated, so how can I finish it....

Banana24 by Great Neighbour / Super Voisin
  • 249 Views
  • 1 replies
  • 0 Bravos

Public Mobile App Not Working

For the past week, my PM App has not been working. When i open the app, it starts at the Log in page where it automatically signs me in. But the "My account" and "my rewards" page displays a blank white page. And wont update no matter how long i leav...

AK32 by Model Citizen / Citoyen Modèle
  • 1617 Views
  • 7 replies
  • 0 Bravos

Resolved! For an inactivated account

Hi, Is there any staff can help me for my an inactivatived account. It has paid for a subscription. Thanks

JZJZ by Good Citizen / Bon Citoyen
  • 306 Views
  • 1 replies
  • 0 Bravos

referral code?

I just registered my PM account but didn't see option to fill referral code. Am I missed it somewhere? The code says up to $50 irresistible...

Newton99 by Good Citizen / Bon Citoyen
  • 607 Views
  • 5 replies
  • 0 Bravos

Putting a hold on my service

Hi Team. I’m flying out of country and I want to hold my service for 6 months is that doable ?

Kan_t by Great Neighbour / Super Voisin
  • 464 Views
  • 4 replies
  • 1 Bravos

Resolved! phone didn't ring when get phone call

I can only get the phone call from my contact list. My phone didn't ring at all when people's phone number other than my contact list. I was looking for a job, and I missed couple of phone calls from the industry. How can I fix it?

xiao1 by Great Neighbour / Super Voisin
  • 505 Views
  • 4 replies
  • 0 Bravos

Resolved! Can’t resume activation.

I’m trying to switch to Public but I encounter an error when I go to ‘resume activation’. There is no error code, only ‘XXXX’ is displayed. I’ve been trying for three days now. 

Resolved! Active after 10 days?

I'm currently with another provider and contract end 10 days later. Can I order the PM plan now and active it after 10 days later? 

Newton99 by Good Citizen / Bon Citoyen
  • 613 Views
  • 4 replies
  • 0 Bravos
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