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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Phoning from abroad

I will be travelling in Europe for 30 days using an esim card for data. I would like to use my Public Mobile account to send/receive emergency phone calls to/from Canada. Is this possible? Outrageously expensive? Other options?

account information

my phone was stolen and reported. now to replace, i am asked for my account number to setup new phone and transfer telephoine number. where is this account information?

FRUSTRATED at your internet site.

WORST internet site I have dealt with. Cannot sign up, won't take my payment, wouldn't let me back to a proper page telling me to complete my payment which I did FIVE TIMES and now tells me to call customer service with NO phone to call anyone. TH...

I cant link my email and phone number

I have Public Mobile phone number for almost a year. I wanted to change the plan but no emails were linked to the phone number (which is weird for me). I have created the account but not sure how to link the phone number to the email.I wasn't able to...

Long pressing 1 will not access voicemail on Anroid.

Hi, newly signed up and ported number to public mobile. When I long press 1 to reach voicemail, it prompts me to add a number. When I do try to enter a umber, it will state failed to read data your voicemail number cannot be changed. Can someone he...

Porting a number from the Yukon

I've had trouble with several providers porting my Yukon (867) phone number to a local provider. Before I sign up, are you able to confirm that I can port this number to Public mobile?

i need a SENIOR @cs_agent or manager i am very frustrated

i need an agent that is capable of reading a weeks worth of tickets because everyday i get a new employee that cant be bothered to read notes even after they were clearly asked to,@CS_Agent after a week of being ran in circles i had a TELUS tech call...

Resolved! Purchased physical sim - would prefer e-sim but it won't let me switch

I am just joining Public Mobile. I completed the purchase, requesting a physical sim. Now I'd like to change that to an e-sim, but I can't seem to do it because I can't get past having to enter the sim # and I can't find any way to go back and change...

LD minutes

Why has my bonus long distance minutes dwindled down to zero when I don't call long distance.

Resolved! PM verification code is being sent to the wrong number

My husband cannot login to his PM account after porting his number from another provider. The system is sending verification code to a temporary number he was requested to setup before request for porting. He tried to reach for help but could not f...

Data stopped working

Hello, I have an iPhone 13 with the most up to date firmware (17.6.1). I ran out of data, and since then I haven't been able to get it back. I redeemed my points to get a 1Gb of data, but it didn't work. I also updated my plan to the 4G 50Gb+10Gb ...

Resolved! eSim QR code required

Recently I have signed up for esim plan and then I changed my phone now it’s asking for QR code to have access for the phone number phone number: ###-###-####

Unlimited International Texting ??? (does it include Asia?)

I'm wondering, my basic plan includes Unlimited Canada-wide calls and text,But it also says Unlimited International Text & PictureDoes this include Texting to Asia ?Thank you

Resolved! Sim card delivery

Before I sign up, new sim card delivery says 2 business days but when I checked out, the expected delivery is 10 days which is Sept 12, but I need the sim card in 2 days before I travel on September 6th.Can I change to pickup the sim card instead

Resolved! How do I change back to a regular sim???

I recently changed to an Esim from a regular sim. But, I find that I need the Esim for travel destinations. So how do I go back to a regular sim??? What are the steps??? My phone is a dual sim with one regular sim card slot and a built in Esim ch...

Re: My Data Stopped working

I just tried this and it didn't work. My data was working fine and yesterday stopped working. My account is up to date and active and has data available but it doesn't work.

Resolved! Login failure on password

I am managing an account that I set up for my young daughter. I have forgotten the password for the account. When I click on forgot password and enter the phone number to receive a one-time code, I get a "Login Failure" notice. I've triple-checked th...

Resolved! Add a friend today who forgot to use my referral code. Can I get my referral code updated now?

Hi, Add a friend today who forgot to use my referral code. Can I get my referral code updated now? The friend did successfully join PM. Thanks Zandre

subscription plans

how dare they offer of subscription plan you go to change to it and then you find out it's only for Quebec why the hell do they offer to me here in Ontario if it's only for Quebec why do they waste people's time

Resolved! Plan Change

Yesterday I upgrade my plans from the $23 6gb to the $35 60gb plan, if I wanted to change it back - how would I be able to do that?

Help

How do we cancel an account if the phone was lost so we can’t manage the account as we can’t receive texts or voicemail to it. Therefore it won’t verify us to make account changes. We also started a new account with a new phone and SIM card and we go...

Re: Number not assigned @CS_Agent

i am now having the same issue, were they able to fix the problem?

How often will Public Mobile send out offers via text. Last one (that I should have taken) Aug 1

Resolved! Text, call and data working but top bar of iPhone is indicating "NO SIM" and no bars

I just got back from a trip where I was using another esim. I deleted that esim and turned on my Public Mobile esim. My texting, calling and data seem to be working fine but the top bar of my phone is showing no bars and saying "NO SIM". This has als...

Upgrade Plan

Hello, if I upgrade my plan, do I have to wait until renewal date?

Can you a referral after joining PM

Hi, I was referred by a friend who helped me join PM, but 4got to add his referral code. Would I be able to add it now?if yes how?

Why is there no $39 monthly plan in Alberta? Want to join PM can't proceed with the activation.

Hi, Why is there no $39 monthly plan in Alberta? I want to join PM but can't proceed with the activation. Plan not in Alberta

Need to Cancel Account

I Accidentally installed a public mobile number on an iPad which didn’t support the plan. Now, I cannot receive text messages to get the account fully certified. I need to cancel automatic payments and cancel my account, could anyone help with that?

Esim replacement

I am an existing customer planning to buy a esim for the first time. I know that it cost $5 to get the esim, but I am not sure if I have to buy esim by paying $5 Everytime I change my mobile. On the FAQ on esim it says the replacement cost will waive...

No voicemail notification

I haven’t received any voicemail notification since using public mobile. I asked my friend to leave me a message but there’s no notification. When I dail voice mail , I can hear the message. I am using iPhone. Did anyone have similar issue before and...

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