Income Tax

[stratford]

Need help reaching a moderator with regard to income tax for the year 2024 for 3 family members 

[stratford]

Hello! I did not! Thanks for the message 

[slusagm]

did you check the Community inbox? 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

they usually reply within hours.  Since it has been 7 hours, check inbox first, and write them again if no reply.  

[stratford]

How long does it take for an agent to reply. It’s been almost 7 hours

[stratford]

It would be great if PM could provide yearly tax receipts but half the year is better than nothing. Thanks again! Hopefully the agents reach out soon as we submitted our business taxes already

[slusagm]

@stratford CS agent can help with invoices over one year, so, they will help to send you the full 2024 invoices.  But make sure check the invoice dates, when they send me the whole year invoices, the dates were wrong.  Apparently it use the print date instead of the correct invoice date 

[Chalupa_Batman]

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@Handy1 wrote:

@stratford  You can only go back 3 months I belive but you can ask support if they able to help go back further for invoices 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

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As per @Handy1 comment, just know @stratford , CS Agents can only go back one year. So June of 2024 is the cut off. 

[Handy1 · Accepted solution]

@stratford  You can only go back 3 months I belive but you can ask support if they able to help go back further for invoices 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage