Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Since I have signed up I have seen 2 outgoing calls to the same number that I never made both lasting 5 seconds. Has anyone else had this issue?
not receiving 2fa emails
Hello,I use an apple iPhone 6s. I am unable to activate my public mobile SIM because I could not get the download the public mobile app from the App Store. It seems the version of the OS I run on my phone isn't current enough for the app. is there an...
Hi, I am travelling for 2 months can i stop my service for ONLY 2 months then come back to same service, same phone number, same plan, same total paid, some everything?? If yes please explain how exactly should i do that.Thanks
Hi, I have the public mobile app on my Galaxy phone . When I go to the app the amount of data used always stays the same, yet the line underit letting me know when my month is finished updates all the time. have tried clearing the app cache etc but...
How do I find out my account number
I'm wondering how swapping my SIM to another phone works? I have a physical SIM.I broke my iPhone and temporarily want to swap my SIM to my kid's iPhone, so I can use data on it and especially maps. I can't even get to a phone repair shop without the...
Right now I have an account for my child's phone. Does this promotion work if I refer myself and add my own cel phone on a completely separate plan?
I have been a customer for about 4 years. I I haven’t been receiving any new offers for a long time even though my acquaintances have received many. What may be the reason?
Hi can someone help me about over charge.My subscription: 34$/ month, why they charged me 39.00$
Hi, is it possible to set parental controls to pause the DATA and phone call access? I already set controls with my provide for WiFi and Internet but I think my child can still text with DATA and make phone calls. Any advice will help.
Hi everyone,I've scrolled through the related posts but gotten quite confused. Needing your help please.I'm helping my family member set up her account but her phone is not eSim compatible. The current promotions wave the cost to an eSim, but what ab...
I haven't gotten my physical SIM card in the mail yet. I registered my public mobile account on Aug 7th and it's been 20 days and I haven't received my Sim in the mail. Can you please advise?
I had to download and pay for an eSIM a second time before I could use it
I just switched over to Public but my phone still isn't hooked up. How long does it usually take?
Hi, I want to change my subscription. Please contact me
looking at this plan. If I go to the USA, will I be charged any extra for roaming? Texting? I want to make sure that there will be no other charges when I get back from the USA
Accepted an offering to increase data to 5 G. Receiving texts stating I am near limit of 2.5 G (my old limit)????
Public has a new plan that I was able to sign up for next month. I am assuming this 10 GB bonus does not expire and it's essentially a 60 gb plan, but the usage of "bonus" and "for a limited time" had me second guessing. I assume that just means the ...
I seem to be stuck in a loopI tried to transfer a landline but now I can't log into my public mobile account until I enter a code received by SMS on the landline. That's not possible. I received this message from Public Mobile. We’re so happy to have...
I recently changed my plan (upgraded) and now my phone says I am on low data as I am having a warning downloading an app, (never happened before) but my account says I have only used a small percentage of my data? Why would this be?
Hey everybody! Why am I no longer automatically getting discounts on my account for loyalty etc.?
Every-time I have to get a code again. I checked the remember me box but it never does!!
Hi community! Why am I not receiving text updates for my public mobile account anymore? (like letting me know if a payment was not made/not made?)
Having SO many issues transferring a number from Rogers landline number.I can't even log in to public mobile since it asks me 6 digits code from PM to log in but I can't receivev ANY since the transfer is not done. So I'm writing this from my old Pu...
Recently, my wife's phone indicated that she had run out of mobile data and was cut off. Previously, I believe her service would slow down rather than be turned off. Is this new behaviour? Is there a way to change it back?Thanks.
Good Day I’m visiting Niagara on the Lake, Ontario. This is right across the River from the US. I received a message welcoming me to the US. I do not have a US plan and am now having trouble using my phone. Sorry if this has already been addressed. I...
I am writing to bring to your attention an issue I encountered with the US call, text, and data planthat I purchased on August 21 for $33.90. I added this plan to my account in preparation for mytravel to the US on August 22. Unfortunately, upon arri...
I purchased a hotspot device off of amazon and im wondering if a public mobile sim car will work in it or if anyone knows of a device that will?
