Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have paid for a subscription but am unable to login on the app to complete sign up and transfer of number.
I am currently terminally ill. I am making out my Power of Attorney and Will documents for when I eventually die. I need to know how the person who will be my Executor will eventually cancel my account when I am no more. What is the procedure to canc...
I have already been charged and paid for the month. My account still has not been transferred over from my original service provider @CS_Agent
I tried to activate my new SIM and to port my number over from my existing provider, Telus. I provided all information required and got this error which didn't specify what went wrong. Can someone help?
I made an extra payment does that mean I've paid for 2 months?
Cannot call out or call inNo connection or imsShows public mobile but it seems IMEI or ims not connectedThis sim works in my other phoneIs this phone been blacklisted it worked beforeI tried factory resetThis has me stumped Any other engineering mode...
Hi,If I sign up for one of your Canada, US, and Mexico plans then is my plan active and valid anywhere I go? Like if I go to Florida then there are no extra charges? What happens if I am in the USA and all my data runs out? Also can I transfer an exi...
edited by computergeek541: corrected the category label (unrelated to discussion about how to use the Community website)
As above..can't login to existing account to save my life
I cant login and want my account number
Hi there!I have been with PM for about 6 years and I have used the same SIM since I joined. Recently, I have been getting a "no service" or "SIM not detected" messages. I restart the phone (sometimes a few times) and my phone works. My account is p...
Trying everything and it says it doesn't work and can't seem to find any help
Can I please have a refund and cancel my order ? I haven’t received SIM card yet ! Is it too late to stop sending them and get a full refund?
Hello,I cannot log into my account and get my account information. Couls someone please send me a link to send a private message to the agent.
All settings are correct
Activation isn’t letting me finish. I bought a SIM card but it worst take me off the eSIM option
incoming/Outgoing not working.SMS and data works.
Hello, Everytime, I try logging into my account, I find myself back to the login page or resume my account option.I need the account information for this number: xxxxxxxxxx
Hello I’m trying to subscribe in the middle of my current cycle for the purpose of resettting my data however it says payment failed even though it added the funds as “available funds” the plan change won’t go through what do I do?
Hello,I would like to switch to that plan but am unable to. Can anyone direct me to someone who can help? Thank you!
I lost my phone yesterday and it is not recoverable. How do I transfer my phone # to my new phone?
I made my mother an account and activated the esim on her S21 Ultrashe is not recieving calls or texts only she can make them. her number was ported but her rogers is still active?? how to fix thiz
Good day. This account holder has passed away. How do I go about canceling service? I am the executor of his will and have authorized access to his email and phone.
My accountxxxxxxxxxxxxxxxxx Phone xxxxxxxxxxxxxxxx was put on vacation hold on Jan 26, 2025. Can you renew my account starting 26-April-2025 at the start of new billing cycle. Thanks.
i need to pay my bill
I currently have a Google pixel 6 but am planning on buying a new Google phone that I would have to order. How hard is it to transfer the esim to a new phone ? I know they have tutorials on the website but I am curious how it has gone for people who ...
Number already in use by someone else!!i am so upset with this whole process. I understand not having live customer service helps enable lower costs to the consumer but come on guys. Get the little things done right. Like assigning numbers and make s...
Hello, i am traveling to my own country for the summer. therefore, i will not be using public mobile services including the canadian number and data at all. How can I stop it for 4 months and then renew i.e keep using the same plan after 4 months?
