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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Transfer my number to another carrier

Hi, I got a new plan on another carrier, but haven't received any number transfer request from public mobile. How to transfer my number to another carrier?

Resolved! Manually port out public mobile

I need a CS agent to port out from public Mobile, I am not receiving the sms verification to port out my number.

Resolved! personal hotspot

I tried to set up a personal hotspot from my phone. I get the message that I have to contact Public mobile to enable personal hotspot on my account. But I am not having any success in contacting public mobile to do that . Any suggestions?

Resolved! US with Roaming Turned Off - Can I receive texts and can I see if someone calls me?

I am travelling to the US and not planning on purchasing the roaming add-on as I'm not planning to use anything outside of wifi. On my old plan (with a different company) I would turn roaming off when traveling to the US and would still be able to re...

Resolved! Activation Help

I got this error message and I don't know what to do. Can I call them directly?

Resolved! Discount and Gift

No more auto payment discount?No more loyalty discount?No more Christmas Gift?

Resolved! Change plan request

Hi,Good day and happy holidays!I have been a long time customer of Public Mobile. I am interested in the boxing day special: $24/month plan for 4GB data at a 4G speed, unlimited canada-wide minutes and message plus unlimited international text and pi...

Not able to register online account

I try to register my account for online self-service but not able to.

Resolved! Subscription plans

I have been trying to change my plan to something a little cheaper and when I view different plans I can see them all but when I go into the change subscription part it only shows two 3G packages and nothing else.

Change Plan

Hi,Good afternoon and Happy Holiday!I see public mobile have a $24/month plan for 4GB data at a 4G speed, unlimited canada-wide minutes and message plus unlimited international text and picture messaging. Can you please help me change my current pl...

Any Christmas bonus this year

Question above!

Resolved! payment update

Why do I keep getting this message: Sorry, we’re not able to process this request at this time. Please try again later.I have been trying to update my credit card expiry date for several days & I just keep getting the same message. What is the soluti...

Resolved! Upgrade for existing customers

Currently on the 2GB plan for $25/month. What is the best plan for upgrade to 5GB or 10GB per month?

Resolved! Logging in to account shows nothing: no any account details

My login credentials are correct but after successful logging in, it does not show any account info. I can still reset the password and the profile seems correct, but still no account info after pwd reset.

Resolved! payments

unable to update payment method. Tried everything and my payment date is December 25. Help

Activation error

I cannot finish the final step of SIM card activation.

Can't update credit card

The system will not accept my credit card. Why? Same Card # Just new expiry.

Help submitting a ticket to view 2022 payment history

Need help in submitting a ticket to reach customer support in order to access my 2022 payment history

I need my phone number to be manually released

I talked with Bell support since I am switching to Bell. The support agent said that I need public mobile to manually release my phone number.

sim card

I ordered my plan on December 17th and have not received my sim card as yet. There is not email saying its shipped. Does it take this long to be shipped out?

Missing referral credit since plan change

I've been a customer since the Fall 2016 promo. I had 1 referral still with public mobile as of January or February 2023, I was still receiving my $1 monthly reward until then.Then the person I referred and myself both switched our plans to one of th...

Resolved! When will I get my 1$ reward per referral?

Hi there!I just helped 2 of my friends to subscribe to a plan with PM. My question is, will I get the rewards the same month they activate the plan? or later on? To make sure when I should make a follow-up.Thanks

I can not make calls to anyone with a Public Mobile Account (my sons)

My account is in good standing (set to renew in January) but I can not make voice calls. I need this fixed asap, as we are going away for the holidays and I need to be able to call out. Would really appreciate your help.

Postal code doesn't match billing address

Whether I pay with BMO's credit card or debit card, the address doesn't match, but the address on my card is my home address. I don't know why it always fails to pay for the mailing card.Many thanks for your help.

Can’t login to my new account Forbidden A1

Forbidden A1I paid for my new plan already when I tried to transfer my old number to a public mobile activation, but it failed. After that, I was unable to login again on the web, and both apps don’t work. Please help.

USELESS CUSTOMER SERVICE - I NEED A PERSON: NOW.

GET ME AN ACTUAL PERSON NOW OR I'M CANCELLING ALL OF MY SERVICE. THIS IS UNBELIEVABLY TERRIBLE. THIS ENTIRE PROCESS IS SOURED, TAINTED, AND I'M PULLING MY HAIR OUT FRUSTRATED. DO SOMETHING ABOUT IT. NOT NOW, RIGHT NOW. NOW. I WANT A PERSON TO CONTACT...

Resolved! Plan change and bonus addon and reward system

Greetings,I will be travelling overseas (not US) for an extended period of time. Since PM does not offer roaming, I want to downgrade my plan to the $15/month and use the call forwarding feature to forward to a VOIP.ms account I will be creating. I h...

Resolved! Can not change address

Greetings,I am unable to change my address at Profile > Account Info > EditI have followed the exact format of the address on file ie. suite-street_number and postal code without space and various other combinations, always get 'Invalid Address'.Some...

Add ons

us roaming add on not working

Resolved! Business credit card for pre authorization

Can any tell me if I can use my business credit card to pre-authorized my bill?? I currently unable to do so. Thank you

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