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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

iPhone 15 - Getting group texts as separate messages when someone in the chat has a non iPhone

Hello,Ever since I moved to using Public Mobile, any group texts that I receive that are not iMessage (so if someone in the chat does not use an iPhone) come in as scattered individual texts. When I look at the messages on my Apple Watch or on my Mac...

Resolved! Refund for Add on that did not work

Hi there, my monthly CAN/USA/MEX subscription ran out of data and so I used the link in the account page to add additional data as an add on. I'm currently in Mexico and the only options were to add CAN or USA data plans. I took a gamble and added...

SIM card has not arrived

It's been over 15 days and I still don't have my SIM card.

Resolved! No service Outgoing & incoming calls

I'm unable to get any incoming calls & when I try making a call it says Call Ended.I've taken the SIM card out & out it back, turned phone off & restarted, still no luck. Any suggestions would be appreciated.

Porter Number not working

Ported from Eastlink yesterday but now not connecting to Public Mobile. Like eSIM not registering?

New eSiM past Fongo Number

Hi all, I paid for a plan and ask Public mobile to keep my former number which was virtual from Fongo. After a day I still neither have heard from them whether they were successful in getting my number transferred nor I can receive calls or send text...

Texts sent as pre ported number

I ported my account a while ago but recently my contacts said my number was incorrect. They were receiving them as the temp number you receive when signing up for public. When I check my phone number in the public app it shows correctly, can anyone h...

Can’t verify a number I don’t have

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No activation and no phone number

I bought 100 gig plan transferred my number. I thought he did xxxxxxxxxxxxx over to a new eSIM. I have one line already on another eSIM with a different plan and when I went to activate my xxxxxxxxxxxxxxx I tried several times it kept failing and the...

Canada maxico plan not working

I cannot make any call to canada ,even if I got this plan

Phone won't work in USA

Please help! Im in Los Angeles and my phone plan is Can/US/Mex but I can't make calls! I can text and use data but can't make calls. How do I fix this. Thanks in advance!

Resolved! Poor unstable data connection

I’ve been using Public Mobile for about a month now, but I’ve been experiencing hit-and-miss connectivity, which is becoming a big concern.Here’s the issue:I often have 5 signal bars, but my data speed is incredibly slow or non-existent.I’ve restarte...

Public Mobile ending 4G plans Jan 27

How does this affect existing customers on those plans?https://www.iphoneincanada.ca/2025/01/22/public-mobile-sets-end-date-for-its-4g-promo-plans/

Download the invoices from 2024

Hello I would like some help to download all the invoices from July 2024 till December 2024, I would like the invoice to show the credit card used.Thank you for your help.

Forbidden A1

I recently transferred my number from Virgin to Public Mobile. After activating my number with Public Mobile, I can no longer access my account. Every time I log in, I only see the "Forbidden A1" error message and nothing else.Could you please help m...

Error message after app upgrade

Has anyone experienced a log in issue using IOS with the January 22, 2025 app upgrade? After the upgrade I enter my password and go through the 2 stage authentication process. Then I get the error message "ERROR Something went wrong. Please try ag...

Can't change plan to the CAN-US-Mex plan for $35.

I currently have a CAN-US plan for $36. I want to change plan to the CAN-US-Mex plan for 35. But when I go to change subscription all I see is the Can-US plan (current older plan) I don't see the Can-US-Mex plan for 35 but I do see it on the website...

NEW TO ACCOUNT

HI I AM AN EXISTING PUBLIC MOBILE CUSTOMER. HOW CAN I ADD MY PHONE NUMBER TO THE ONLINE ACCOUNT.

Block extra data add on

Hello! My 14 year old racked up $1200 of extra data by simply relying “yes” when public mobile would send him a text asking if he wanted to get more data. Obviously they send it to his phone number not mine. Is there a way I can prevent this from hap...

Resolved! Wrong subscription

I am new to public. Just signed up for Canada Mexico US plan and when I reach US it shows me only Canada. And I don’t see the deal for $29 anymore what do I do

Resolved! Nightly Data

I was just wondering why I am routinely showing data use at night around 12-12:30 am when phone is snoozed and on wifi? some as high as 600mb? Makes no sense to me as unit is on wifi at that time of night. Seeing varying amounts of data around that...

how do i see or reset my 4-digit account PIN?

I need a refund

I purchased a subscription, but I ended up subscribing with a different provider.I never got a SIM or used by subscription on any device. is it possible to get a refund?

Resolved! Buying U.S. roaming

Hello..help! I am trying to buy U.S. roaming 15 day talk, text, data. Usually $30+ tax.I just finished my last 15 day same pkg yesterday but are having great difficulty todaybuying a new 15 day roaming. When I select it, it adds funds & then I try to...

Resolved! New customer

I became a new customer yesterday. My payment went through and I tried to switch my phone number over from Telus, but they took my phone number back. So now I have absolutely no service from Telus or from Public Mobile and my payment went through. i ...

Subscription payment

Hi, this is my first time paying for my subscription. My payment is due today and I have the money for it, but it has yet to be paid so I was just wondering if it’ll take a couple ours to pay or if it should be insist. If so how do I go about making ...

Resolved! Subscription on APP and on online portal does not match

Hi allI have 20 GB plan US/Canada but when i go into app it shows 10 GB in subscription but when i log into online portal it shows correct 20 GB.How this can be fixed. Please advise

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