Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Why do I keep getting this message: Sorry, we’re not able to process this request at this time. Please try again later.I have been trying to update my credit card expiry date for several days & I just keep getting the same message. What is the soluti...
Currently on the 2GB plan for $25/month. What is the best plan for upgrade to 5GB or 10GB per month?
My login credentials are correct but after successful logging in, it does not show any account info. I can still reset the password and the profile seems correct, but still no account info after pwd reset.
unable to update payment method. Tried everything and my payment date is December 25. Help
I cannot finish the final step of SIM card activation.
The system will not accept my credit card. Why? Same Card # Just new expiry.
Need help in submitting a ticket to reach customer support in order to access my 2022 payment history
I talked with Bell support since I am switching to Bell. The support agent said that I need public mobile to manually release my phone number.
I ordered my plan on December 17th and have not received my sim card as yet. There is not email saying its shipped. Does it take this long to be shipped out?
I've been a customer since the Fall 2016 promo. I had 1 referral still with public mobile as of January or February 2023, I was still receiving my $1 monthly reward until then.Then the person I referred and myself both switched our plans to one of th...
Hi there!I just helped 2 of my friends to subscribe to a plan with PM. My question is, will I get the rewards the same month they activate the plan? or later on? To make sure when I should make a follow-up.Thanks
My account is in good standing (set to renew in January) but I can not make voice calls. I need this fixed asap, as we are going away for the holidays and I need to be able to call out. Would really appreciate your help.
Whether I pay with BMO's credit card or debit card, the address doesn't match, but the address on my card is my home address. I don't know why it always fails to pay for the mailing card.Many thanks for your help.
Forbidden A1I paid for my new plan already when I tried to transfer my old number to a public mobile activation, but it failed. After that, I was unable to login again on the web, and both apps don’t work. Please help.
GET ME AN ACTUAL PERSON NOW OR I'M CANCELLING ALL OF MY SERVICE. THIS IS UNBELIEVABLY TERRIBLE. THIS ENTIRE PROCESS IS SOURED, TAINTED, AND I'M PULLING MY HAIR OUT FRUSTRATED. DO SOMETHING ABOUT IT. NOT NOW, RIGHT NOW. NOW. I WANT A PERSON TO CONTACT...
Greetings,I will be travelling overseas (not US) for an extended period of time. Since PM does not offer roaming, I want to downgrade my plan to the $15/month and use the call forwarding feature to forward to a VOIP.ms account I will be creating. I h...
Greetings,I am unable to change my address at Profile > Account Info > EditI have followed the exact format of the address on file ie. suite-street_number and postal code without space and various other combinations, always get 'Invalid Address'.Some...
us roaming add on not working
Can any tell me if I can use my business credit card to pre-authorized my bill?? I currently unable to do so. Thank you
Hello,I am trying to transfer my phone number from bell to public mobile, but it keeps saying that my number is not a valid Canadian phone number.
Hi there, I’ve been wanting to switch to the 100GB plan.Online, it shows the unlimited data perk. However, in self serve, it doesn’t show the plan as having unlimited slow data after 100GB.I just wanted to ask if i do switch to the 100gb plan if u...
I’m new to public mobile. What happens if you cross the border without an add on to roam. Do you get charged per minute, mb, and text. Then it get charged to your credit card? I don’t have the us and Canada plan. Thank you for helping me. I’m a noob...
My whole family has public mobile plans and we are currently in the US. My husband and daughter can freely text each other, my son cannot text at all and I can only receive texts. My husband is on the $40 plan, my son and daughter are on the $15 plan...
@CS_Agentneed help with service
I accidentally bought wrong add-on of US roaming data, how could I change to canada data or cancel it?thank you!
Hi, Me and my wife just bought 2 new phone plans and we are now waiting for our Sim cards to activate the accounts through the app. This was all very simple but when will we be asked about porting our "bell" cell numbers over to accounts? We haven't ...
shaw turned off my sim now i can't port it over or get thought to anybody at shaw mobile and rogers are useless 'sending me in circles chasing my tail , I can't believe the way rogers treats it customers
I would like to switch $24 for 4 GB plan
Hello,I’m a legacy customer on a 3G plan. I’m looking to upgrade and wondering what happens to the bonus data and international minutes I have saved from past More Is Merrier campaigns. Also, aside from upgrading from the old rewards system to Public...
A Public mobile client since 2021, I changed my number and updated the online profile in August. When trying to access my account online, Public states it sends the 6 digit security code to my old number. That number is no longer in "profile". ...
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