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UP date payment method

judy2025
Great Neighbour / Super Voisin

I have tried numerous cards to update payment method  and they all failed.  They are all good cards and I getting beyond frustrated with you whole system. 

3 REPLIES 3

Chris1967
Great Neighbour / Super Voisin

I have the same issue

 

Chalupa_Batman
Mayor / Maire

@judy2025 wrote:

I have tried numerous cards to update payment method  and they all failed.  They are all good cards and I getting beyond frustrated with you whole system. 


Hey @judy2025 

The website has known cache issues. The way to work around it is to go to your browser settings, enter Cache into the search and clear your cache lifetime. Then close your entire browser, open it up again and go into incognito mode or private mode. Log back in and try again. 

hairbag1
Mayor / Maire

@judy2025 

use a laptop and incognito mode to update the cc info. If that still fails, use this link to message Customer Support for their help...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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