Porting from Fizz to Public Mobile Failed

[fjjfyu]

I replied "YES" to the SMS from Fizz and started the porting process last night, but it still hasn't completed by this morning. I suspect the issue might be with the account number. Fizz only provides an 8-digit account number, while Public Mobile requires 12 digits. So, I had to add four zeros at the end when submitting the request.

I have already submitted a ticket. Currently, my new Public Mobile SIM card can send texts and make calls, but incoming texts and calls are still going to my Fizz SIM. (I have two devices, each with one SIM card inserted.)

It's a pain...Anyone can provide a number I can call to fix this? Try to call a number ending with 7678, it will say my transfer is in progress and then transferred my call to Koodo support team and they are not able to help me.

[fjjfyu]

Thanks I already submitted a ticket and waiting for the reply...

[hTideGnow]

hi @fjjfyu 

no worries, you will still get help.  You just need to submit a ticket with PM agent via message

 you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[fjjfyu]

Tried to call mutiple times...All agents ask me to go to public mobile site to figure out the solution...

[Chalupa_Batman]

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@Phil_Adelphus wrote:

@fjjfyu  Since the Koodo porting team couldn't help, if it's still not working send a private message to Public Mobile customer service using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

@Chalupa_Batman  The OP has already tried the porting team (last paragraph) and they said they can't help.

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Which I understand. But often their agents don't realize they can assist with Public Mobile porting requests. Hence the reason I suggested calling it again. A friend of mine had a porting issue and I gave her the number. When she called, she said the person on the other line said they only deal with Telus and Koodo porting and not Public Mobile. So I told her to call back and she got someone who knew what they were doing and resolve it. 🙂 

[Phil_Adelphus]

@fjjfyu  Since the Koodo porting team couldn't help, if it's still not working send a private message to Public Mobile customer service using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

@Chalupa_Batman  The OP has already tried the porting team (last paragraph) and they said they can't help.

[Chalupa_Batman]

Hey @fjjfyu 

There is no number to call for Public Mobile. There is a porting number which I can send you. However, before you do that, try a few things. 

One, if you put your FIZZ SIM card in the phone, do you still have service. If YES, then the port didn't work and you call the number I'll send. If NO, then the port went through and you can try this to resolve it. You go into your network settings and clear them and reboot the phone. Your service should be working after that.

Here is a link to your mailbox.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage