Unable to install eSim

[Nathan_19999]

Subscription expired, deleted eSIM.  Unable to install new eSIM and start new subscription.

help?

[Dunkman]

---

@Nathan_19999 wrote:

I tried the second one.  When trying to activate an ew ESIM it just says unable to do so and contact support.

---

@Nathan_19999 

If new account, might need to try a different email address.  Or delete the app and re-install the app again.  

Otherwise, then you will need to contact customer service agent:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Nathan_19999]

I tried the second one.  When trying to activate an ew ESIM it just says unable to do so and contact support.

[Dunkman]

@Nathan_19999 

How long was the subscription expired?  

If account suspended less than 90 days, you can download the PM app on your phone, login into your account and purchase a new eSIM card. 

If your account was suspended more than 90 days, then you will need to activate a new account. Download PM app and start activation process.