Canada Mexico $29 talk text data plan

[RSC]

• I would like to subscribe to the $29 Canada Mexico talk text and data plan. However, it seems to be limited to new clients. As a loyal long-term public mobile client it sucks to be me. Is there any way around this

[RSC]

Thanks everyone for your advice. No success and no sympathy from a customer service agent. Don’t expect much from them if you find yourself in a similar situation. It’s all about the bottom line. And obviously no value for their current customers. I guess what they expect you to do is to cancel the service and sign up a little later to get the better deal. Got a lot of crap. 

[funpig1]

@RSC 

That's too bad. What plan are you currently on? Do you have any cheaper options like a $23 or $25 plan in your Change Subscription? If so, one possible strategy is to downgrade to one of those cheaper plans which then opens up other better plans in your Change Subscription, possibly your desired $29 plan. A bit convoluted, but that is how it works with PM sometimes.

[RSC]

I contacted customer service as suggested. They basically told me to take a walk off a short pier.

guess who’s going to be switching to another carrier. There are other attractive plans in the marketplace.

[BKNS27]

@RSC 

I am a longtime member as well and the $29 Canada/USA/Mexico plan is showing in my account to switch to. Login to your account then on the Subscription tab>Manage Subscription>Change Subscription and see if the plan is in your account for you are eligible to switch.

[funpig1]

@RSC 

What is your current plan ($, GB, etc)? And which province are you located?

Some will claim that it is untrue, but my general observation is that PM will usually not allow current subscribers to downgrade to cheaper plans. However, PM does not treat its existing subscribers equally and sometimes exceptions are made for some but not all. YMMV.

[Chalupa_Batman]

---

@RSC wrote:

• I would like to subscribe to the $29 Canada Mexico talk text and data plan. However, it seems to be limited to new clients. As a loyal long-term public mobile client it sucks to be me. Is there any way around this

---

Hello @RSC 

I cannot make any promises but reach out to a CS Agent and ask them nicely. Public Mobile is a prepaid service not postpaid.

Please use the chatbot to open a ticket: https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you receive an error message that you are unable to open a ticket, send a private message to a CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 .

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage        

[hTideGnow]

hi @RSC 

sorry, the plan is only available for new activation and some exiting subscribers by invites.  But if you don't have the invites, you cannot change to it