[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! DTEK60 Launches
http://ca.blackberry.com/smartphones/dtek50-60-by-blackberry/specifications.html New Blackberry
Partial Porting Failure
I activated a SIM card earlier today. I tried to port my number from WIND. It appears as though the number has partially ported. I have inserted the public mobile SIM into my phone. When I make calls, the caller ID on the target phone shows the corr...
Incomplete Port(?)
Hello there, About 5 hours ago I activated my sim card and requested a number port from voip.ms. I received a text telling me my PIN, and I am able to make outgoing calls showing my ported number but for some reason I cannot receive calls, nor can I ...
Resolved! Another phone plan switch problem
Hi guys. New here. Greetings.Switched to the $120/90 days plan but now unable to dial out or in and no data even though I see LTE or H++ signal. Appreciate any help please?Thanks much!
Resolved! Activation failed
Received my public mobile SIM card today. Went to go activate it, entered in all my details, etc, but it failed on the final page with an obscure error. Now I can neither log into self serve (although I did get an email saying my account was created)...
Referral Problem
So I have two problems here, I attempted e-mailing customer support, but after many unprofessional emails back and forth and the amount of times to repeat and re-explain and the same information traded over and over again, I'm making this post.I firs...
Resolved! trouble porting number
Hi there, trying to port my number from bell but getting a "sorry, we are unable to process this request....."Help!
What is the Top up your account
Hi everyone, I just want to know what is the "Top up your account" means? Thanks,MC
Forum Replies Do Not Always Work
Hi All, Wondering if others have this problem as well: Often when I respond to a post, it will say that the posting is succesful. If I leave the screen and come back to it, my response does not show and I need to reply again. Usually the second time ...
Phone not working
My account is reactivated as it was off for 1 day. Account is topped up by ive yet to have phone access. Is there no customer service?
make your pricing MUCH MUCH cheaper
Why are you charging 210 for 12gb with canadawide calling and texting? that's WORSE that rogers or any company out there. Seriously...you guys are worse than crooks. videotron...6GB/unlimited canada calling and texting - 66$ You scammers....6GB, ...
Order SIM card
Is your website down? Got message, This site can’t be reachedstore.publicmobile.ca’s server DNS address could not be found. Try running Windows Network Diagnostics.DNS_PROBE_FINISHED_NXDOMAIN
For existing customers: How to switch to the new $40 4Gb/month plan (with pictures)
Official response from Public Mobile: Future dated rate plan change:We have existing customers who have future dated rate plan changes to get the promotional plan and, in some cases, the change is not sticking. We are aware of the issue and we are co...
Resolved! about new plan
I just changed my plan to the new one which is 12gb90 days for 120 dollars. but it will change on Jan on my next billing date. I want to know is the plan will be changed on that date? since the promo is end on nov 2rd. thanks
Resolved! Re: Porting from Wind - general questions
Hi guys, I have a question rather related to Wind than to PM I moved from Wind to PM last month, and now I see my last Wind bill is -$15.Did you have something similar?Will they pay the balance back to me? TIA
Resolved! Plan change problem
I set my plan to change upon next renewal (which is today). The system however did not change the plan and has caused me to be without service. They took money from my credit card, but I am unsure what to do next. My account shows they put more money...
Resolved! Slow Account Log In Page
Hey PM, I noticed that the log in page for self-serve was super slow, and now it's non-responsive. Anyone else notice? https://selfserve.publicmobile.ca
texting not working
I have a texting only plan with international texts.I have been sent confirmation texts and they are not getting to me.I tested by sending myself a text and it has said sending now for almost a half hour.I also tried again at getting my confirmation...
Resolved! sim card
Im having problems with my phone so I pulled out my sim card and tried it in my old phone but I get a message that I need to type in the unlock pin???Unlock pin?? With my old carrier I have tried my SIM card many different phones without any issies.....
purchased a sim;thank you to wrong name
Minor issue. I purchased a sim card under my existing account and after it was processed the thank you notice used a different persons name (someone else I had purchased a sim card for).Is there a way to reset this? I'm not sure how the name was link...
Texting seems to be lagging, I sent a txt and it took 1 1/2 hrs to receive, is it normal?
Just wanted to say, The Txt service seems to have some Lagging Issues, sending a Txt seems to take way too long, is it normal, or my handset, or Network, or something else?
got new sim card then what?
Hi - my phone is showing "emergency calls only" and so public mobile sent me a new sim card.i updated my new sim card number on my personal account page.put the card into my phone, it's the same problemcan someone advise
Resolved! Access Messages While Roaming
I travel to the US fairly often and almost always setup Talk/Text/Data with Roam Mobility. This trip, however, I only setup data. Having forgotten to forward my number before I left Canada (due to having a lack of phone number to forward to), I'm won...
Resolved! Call history 2015
Hi there, l need my call history from 2015 February to December 2015 please with the phone number 51********0. Thank you you. Please l need them and it's very urgent .
Notification Error
Did somebody notice or have this issue as i do ? For some reason whenever i recieve a mail from Pm community and i try to access the notification button into my account i get an error."You don't have any notifications. Try posting a new topic or ques...
Resolved! SIm Card Activation Failed
Hi, i was registering my new SIM last night and the process was timed out as soon as i selected my number. The new sim card activation page will not let me restart the process again. The error message that i get is "Invalid SIM number" Appreciate th...
Service unavailable
Hi, I recently bought a new sim card and changed it on my account, also changed the phone number. However my service is not working even after reloading my monthly plan . Please take a look, Thank You
Resolved! what if I'm not on autopay and my next cycle is due?
Hi All, What happens if I am not on auto-pay and my next cycle is due. Will I lose my number or something? Looking forward to your replies.Kind Regards,Beehjae
activate my new sim card and transfer it to my mobile number
hi i want to activate my sim card but i can't , can you please help me thanks
