[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Referral Bonus Revoked, WTF?
Hey Guys,My sister referred me to PM, and after checking everything out and paying quite a bit to start up (included Long Distance package) it turned out that my handset doesn't work on the system, even though the IEM number seemed to check out (boug...
Resolved! Alcatel (preferably unlocked) in Montreal/Laval region
Hi!My mother's phone no longer works and I'm trying to get her another one. She is in her late 60s and very unfamiliar with today's technilogy. She currently has an Alcatel flip phone. Would anybody be able to direct me to a place in the Montreal/Lav...
Resolved! Voicemail system in French. How to change it back to English?
My voicemail system was set up in French as my account had to be recreated through customer service sometime ago. How do I get it back into English?
Cannot make calls today! plan->same plan (was now cheaper) months ago, no reactivation with autopay
The same plan (Unlimited US/Canada calling, Unlimited International Text, 6GB Data, was $176 for 90 days) became $150 for 90 days a month or two ago, I changed it on my account for the next renewal date (today). Today rolled around, it took the $150 ...
Re: All you need to know about our Community Moderators
Excellent Information for all of us. Thanks @Jeremy_M
Changing my phone - that I got from a Bell network user
HelloWhat do I need to do to change from my old Samsung phone to a new phone my son in law gave me that was registered to the Bell Network (Samsung S5). Do I need a new SIM Card? Does the phone need to be unlocked?Thanks.Sm
PM changes my phone number
My ported phone number has been changed by public mobile twice in the last 2 months without my knowledge or my permission! I have been told that the number cannot be changed back until Nov.19 (an entire month from now!!) Unacceptable!! Has anyone el...
I can't send any texts! However, I can send and receive calls, and I can receive texts.
Hey Everyone! For some background info, I have a S7 that I just set up with Public Mobile. I finally figured out how to get my LTE set up in my last post, but I have another question for you guys. As of today, I can no longer send texts! It was work...
Do you have experience with South American carriers? In Chile and/or Argentina?
Hi Community, @Karen1 recently posted that she is planning to head to Chile and Argentina, with a couple of different iPhone models. I was wondering if anyone has had experience travelling there and could recommend a carrier to try out for about a m...
Resolved! Live agent phone number
Hi, I have been having a problem setting up my data and I am going back and forth with e mails. I wish you would have a toll free number where we can talk to an agent live it would make things easier. It would be even nicer if we could take our phone...
Resolved! Information needed to port away from PM
Hi,What information would I need to port a number away from Public Mobile? Would it just be account number and phone number?Thanks!
Resolved! Actual Data Cycle
My next autopay date is set to Nov. 7th. I'm on a 90-day pass. Does this mean my current cycle ends on Nov. 7 and my data gets reset the next day at midnight?
Change Plan
Two days ago, before my plan expired, I made a change from 4g to the new 6gb plan that was confirmed by Public Mobile site to be effective today. Just check my account and I am still on 4gb.
Resolved! SIM cards in a foreign country
I am thinking of changing from Teus to PM. I am not clear how my phone will work in foreign countries. With Telus I have always purchased an add on plan. These are not available with PM. If I buy a SIM card in a foreign country and put it in my phone...
Forgot to check text
I just updated my plan to a 90 day plan with talk,6gbs of data, for 120$ ,but forgot to check text,with text the plan would still cost 120$,I just forgot.Can you please advise on what to do
Resolved! Samsung Galaxy S7 G930W8 can't use LTE
Hey Everyone! I just joined Public Mobile today, coming from Wind. So I have a pretty new S7. It's a G930W8 and I bought it off of Kijiji. So my issue: I can't use LTE. When using my sim card, I can only get 3G. So I went into my settings, and unde...
Resolved! HELP ASAP: Can't receive calls
Public Mobile is having issues porting my phone number from Bell. I can text, use data, and make outgoing calls, but can't receive calls. I really need this fixed asap as I'll be on call for work this Wednesday and obviously need a way for my boss to...
Cannot select new phone number
Hi, Today i tried to register my sim card, but i keep on getting stuck on the select a new number. The drop down in the form doesn't seem to be populated with actual values, i cannot select anything (see screenshot) I've tried to do this on multiple ...
Resolved! Public Mobile Activation Issue
Hi, I am trying to port in a number from Koodo and as per the instruction from PM website i am trying to activate using new number and for me regions drop down is coming as empty. Request help for activating PM and so a port in for existing koodo num...
Change my data plan by the Oct.20
How do I change my data plan by the time my plan renews on Oct. 20th 2016. Thank you
Resolved! Invalid SIM then failed activation VISA denied sort of
SIM card arrived and we tried to activate. NFG!Desire is to port my wifes Rogers number to PM.She wants the 90 day province wide voice with global text and 6GB data.Also setup for direct visa payments.In any case when we tried to activate the sim car...
Resolved! sim issue and activation issue
i tried to activate my sim card i followed all the steps and put my phone in i wanted to transfer over and took my credit card info and it was said it was activating and it froze there for 45 min of spinning wheel i tried to redo it and it says sim c...
Unauthorized Credit card charges
I have unauthorized charges showing up my credit card:2016-09-03: PUBLIC MOBILE 855-4782542 BC - $47.682016-10-02: PUBLIC MOBILE 855-4782542 BC - $60.63I've already paid for the 3 month plan at the end of August. These extra 2 payments make no sense....
Paid twice by mistake.. How to return money back?
I've made payment two times by mistake. Because there is no page about Success payment at the end.So I did payment twice with amount of 27$. How to cancel my last payment with amount of 27$? Thank you.
Resolved! Auto pay change
If I want to change my auto pay from my credit card to my Visa Debit do I have to cancel auto pay then re-register?
Samsung Galaxy S6 Only Connects to 3G on PM
So, I switched to PM a short while ago as recommended by a friend, however my phone refuses to connect to 4G/LTE/anything other than 3G on the network. It had no issues connecting to 4G on my old carrier, and despite re-entering the APN several times...
Posting from Wind Mobile to Public
I cannot received calls but can call out after posting, What is the problems. I cannot get help from PM.How can I solve the problem myself ?
Battery problems
I have been trying almost all week to charge my cellphone and it won't charge! I used almost all the chargers that are mirco which can work on my Alcatel flip phone and the battery still dies! I've had this phone for almost 3 years now and seeing thi...
Resolved! I got double charged who can help me to solve the problem
Hi,I activeted my my plan with 90 days/3GB plan on the 28th of Sep and paid $111 by my credit card. The next day I switch to 90 days/6GB plan. and was charged $135.6 which I shpposed to be charged the difference fo $24.6. I have sent a email to PM on...
Paid Last Night..Cut off my Service today!!!
Hi, So i paid for the $120 plan last night after recieving a text saying i needed to add funds. I went ahead and did so on the website at 8:30. My balance went up from $6 to $12 which i am assuming is the $2 dollar bonus for 3 months. But no funds. ...
