Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I bought the 400mins international calling addon and tried to call philippines and got a error that I am not subscribed to that service?? Not sure whats wrong?
Hi, I have a data plan only, using Fongo (for VoIP) on my iPhone (iOS). It seems that I can't send a text message using data only. If I try to send a text message to someone, I receive a message from 611 (PM) saying that I don't have a text service i...
Can I change my number from 437 to 416 or 647
I want to swith my phone number with another phone number. Both are public mobile accounts. How do I go about achieving this? Both accounts are active currently. Thanks
Hello. I am newer to Public Mobile. Initially, I activated my SIM card under a temp phone number. I later ported my number from Bell. I have a Samsung Note 3 running Lollipop. On my SIM card, the phone number is still registered as the original ...
A friend of mine is currently with Rogers, she has an iPhone 4s and a "Wireless Home Phone" device - a ZTE WF720. This device is essentially a cellular terminal designed for non-mobile use, it uses wall receptacle power instead of a battery (althoug...
I cannot receive calls or text. Only outgoing works
I have Black Berry Z-30I not sure if it is Android or any other phoneI like to know if it is possible to downloadIMO Video call and Chat on my BB Z-30 phone
i can't access my self serve, because i seem to have forgotten my password and the answer to my security question. I need help , Can someone please assist in getting my account back so that i can Access my account online Please and Thanks.
I had to ask this, as I feel this can be a weird and strange thing. If one bought a handset, and All stuff was set correctly, APN, and all BUT MMS worked, meaning one can call and receive, SMS text and receive, use Data and all, BUT can't MMS YET sti...
I've got a leagoo alpha phone and I can't sent MMS I set up the APN and still nothing my phone is only a 3g but it keeps saying telus 3g the phone is unlocked every thing is working excellent thanks
In my usage history in the "Data Usage" column the usage is accompanied by another extra row with 0 MB for the exact same date and time. Does anybody know why?
I noticed that PM's coverage Map lacks these kind of details Wished PM had this, so PPL know where LTE coverage is, or 700 MHz is, educational as well
I was looking at the Self-Serve to look at my Data usage, I find the woding called Add-On Usage to be kinda funny, as it should only apply to Add-On, yet even the Rate Plan Data is listed there. Perhaps PM should call it, Plan Data and Add-On Data, o...
Just signed up an hour ago. Very easy Switch!Ported my Bell mobile number within an hour! Already recieving phone calls and texts.Best part! Saving over 30$ I'm glad I stumbled onto your service and look forward to a long business relationship.
Does public mobile support the new iPhone SE?
Hello, I have a Samsung Galaxy S5 that I have been using with Public Mobile since November 2015, until last week, it was working perfectly fine. Until a few days ago, I didn't even realize the phone stopped working. By stopped working I mean no phone...
Hi,I have an unlocked iPhone 3GS that I just setup this week as an emergency phone until I get a new one.It is running iOS 4.1. It tells me that cellular data is not available even though the option is turned on on the phone. I am able to receive cal...
Is there any possible way to retrieve text messages that were deleted from your phone in previous months. Is it possible to maybe get a printed record from public mobile?
Hello. This may be a stupid question, but I just wanted to confirm the following: Our current PM plan is provincial calling and our home province is BC. My wife is going to Toronto for the weekend, so would adding a long distance add-on allow her to ...
Hello,I do not have access to "my Account" because I forgot which email and password combination I used. I was registered for autpay through my credit card, but that card has expired. Today, my phone usage was suspended due to no payment, I need to s...
Hello All, Wondering if anybody is using LG nexus 5 with PM. I recently ported my number to PM, ported it from Rogers. I can't seem to get my sim to work with it. My sim works on other phones.(iphone 4s, samsung) But for some reason not working my ne...
So I bought a new PM sim in the hopes of transferring to PM at the end of my billing cycle but it doesn't work. I have a Samsung Galaxy S3 that is working with my current carrier's sim card. When I insert the PM sim (and power cycle), the phone doesn...
FYI guys, this keeps happening. When I try to reset the password I get: This happened last Friday too ( 2 days ago http://productioncommunity.publicmobile.ca/t5/Self-Serve/Unable-to-log-in-to-quot-My-Account-quot-Self-Serve/m-p/53309#M4081 Ho...
Maybe I should be posting here instead. I was transferring my wind number to PM, shortly after, I received a text from Public Mobile: To complete your request to move to Public Mobile, please go to Publicmobile.ca, click Contact us and complete the S...
Hello everyone! Just thought I put this message up for discussion on a rather chilly/snowy Toronto afternoon with not much else happening. The big news in the mobile world this week is the announcement from Rogers that Mobilicity will be shut down, a...
Hi guys, I know this is already on the works and has even been discussed in the "Labs". Just wanted to give you a workaround on how to create mulitple accounts with the same email address. On Gmail, you can have a different address with your same ...
Hi everyone.I'm trying to buy a 1G data Add-On, and I'm getting an error. ValidateAndUpdateOptions/Balance_-1ValidateAndUpdateOptions/Provisioning_-1 I have dollars in my account, the system is just not doing the transaction. Is this a known problem?...
Hi, signed up my wife for public mobile a month ago and everything went smoothly except for creating of her self serve account. For some reason she can't log in. Her service is fully operational, but when trying to login to self serve she just gets...
I have signed up for a call, text and data plan. But when I try to make a call, I get a message that I don't have a calling plan! But I can receive call. Please help!
