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I have a same issue for plan change and I SD sent messages to Mary_M and Shazia_K but still no response.How long do I have to wait?

Hi, I had auto plan update from 120$, 90 Days, 6 GB TO 120$, 90 Days, 12GB today but it did not work. I alredy had 120$ deduction from my bank account. I also see this message on my PM account: Your account has been suspended. Make a payment to react...