11-08-2016 09:56 AM - edited 01-04-2022 06:08 PM
Hi, I really need your help on this. My plan supposed to be switched to the new 12GB promotion plan on my next renewal date which is Nov 8, 2016 but it turned into that my account has been suspended. I logged in to my account and topped up another $120 to reactivate my account but it still says my account is suspended. I also checked my transaction history and it indicates that I have already made the payments on Nov 8 since I am enrolled in the autopay program so there is no way I should miss the payment. Therefore, my request is could you please switch me over to the new 12GB plan since I had made the plan change request quite a while ago and refund my the extra $120 payment? This is caused by the misleading information on the website so I deserve to get my extra $120 payment back to my credit card. Thanks in advance.
Could someone help me one this? This is really urgent! Thanks again.
11-09-2016 07:13 PM
@Yang_P wrote:My issue gets resolved by @Shazia_K. @thymaster, your case should be taken care of soon.
11-09-2016 04:07 PM
My issue gets resolved by @Shazia_K. @thymaster, your case should be taken care of soon.
11-09-2016 03:08 PM
Yes but you didn't get suspended like I did for 36 hours or you'll be angry and frustrated too.
11-09-2016 02:09 PM
My plan updated after 5 days. Be patient
11-09-2016 01:42 PM
Thanks! It is just that this issue has been bothering me for 2 days.
11-09-2016 01:33 PM
Same as me, Just be patient and wait they will resolve 1 by 1 all of you. JUST WAIT!
11-09-2016 01:00 PM
@Shazia_K, please help once you see this! Thanks.
11-09-2016 01:58 AM - edited 11-09-2016 02:01 AM
Yes you will, you are warned. There's many thread on this topic for a while and PM is aware of the system glitch but have not fixed this problem yet. Sigh.
I'm without service for 24 hours now. I've sent 3 messages to 3 different people and so far they haven't even read my messages.
11-09-2016 01:38 AM
I have another plan update on Nov 11th. I am sure I'll have the same issue.
11-08-2016 04:23 PM
I will send her a private as well. So far, my message hasn't been read yet.
11-08-2016 04:20 PM
@Yang_P wrote:BTW, who did you contract to in order to get this issue resolved?
11-08-2016 04:13 PM
Been waiting for them all morning and I'm worried that if the business hours are ending soon it means I won't have service for the entire day. And obviously they aren't going to reimburse me for lost service. This is stupid on PM. They knew of the problem weeks ago and they never took the time to fix it. Now they will have a ton of complaints and unsatisfied customers.
11-08-2016 04:06 PM
BTW, who did you contract to in order to get this issue resolved?
11-08-2016 04:06 PM
This is the **bleep**test serviver ever. PM knew of this problem weeks ago and they never took the time to fix it. I'm so pissed off I have no service and there isn't anyone responding to my private messages.
This is **bleep**ed up. I've always paid my bills on time and never been interrrupted by a cell service in my entire life. Now for the first time my service is interrupted by a plan change. This is my punishment for trying to save a few dollars.
11-08-2016 03:58 PM
Thanks! Hopefully they can resolve my issue soon. We had extactly the same issue.
11-08-2016 03:55 PM
@Yang_P wrote:@Mary_M Please resolve once you see this. Thanks!
11-08-2016 02:40 PM
@Mary_M Please resolve once you see this. Thanks!
11-08-2016 12:56 PM
11-08-2016 10:36 AM
11-08-2016 10:32 AM
11-08-2016 10:27 AM
just the general "Get help" last night. I wanted too see if they fixed it before I whined too much. I read a few threads and saw it was happening a lot.
Today I set up this community forum account to get it fixed and I sent an email to one of the mods just now. Of course being an idiot I put in wrong phone number and had to send it again.
So I will keep my good eye watching till it gets fixed....I'm not worried.
11-08-2016 10:20 AM
@Yang_P See below regarding contact mods.
Doesnt matter which one you private message, they are all sharing a queue.
11-08-2016 10:08 AM
11-08-2016 10:06 AM
This happened to me as well....did the same thing last night and it double charged my CC as well. I sent them a msg to credit me back but they have not yet.
But the difference is it shows as paid, but with the 6GB plan....but of course I wanted the new one...so back too sending in e-mails
11-08-2016 10:03 AM
hello @Yang_P, unfortunately this is a known issue that has popped up as of late, I don't believe these is anythin you can do without the help of a moderator. Be sure to send them a private message, including the below info.
You'll have to sit tight for a little while as the mods are dealing with high volume of requests.