Account suspended

[East1]

Hi

I subscribed to Public Mobile in January when the deal for $20 monthly was on. The account is being used by my child and he's just told me that he's not been able to make or receive any calls since March. I logged into the account and it says "Your services are on hold due to the expiration of your subscription. If your services are on hold for more than 90 days, your account will be closed permanently and you'll lose your phone number. Pay Now and Resume Services." 

When I tried to resume the service it asks me to pay $40/month. Please how can I fix this.

Thanks

[softech]

@East1 

yes, for this 50% off plan, if the renewal got stuck and didn't renew through Autopay , which was what happened in your case, you will need PM CS agent to manually apply the discount back to your account.  

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Ticket", click "Contact Us"  then choose a topic, click "Login", finally click "Click here to submit a ticket ↗" 
    (if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code")
     then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there