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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Mobile App

It'd be useful if PM have mobile app since all of us are self serving. Will PM have its own self serve app launching soon?

Unsuccessful port. 1week+!!!!

Terrible customer service from Public mobile. I have emailed them a few times. Explaining in great detail what my situation is, the entire process i went through, all the numbers they need and was not contacted. So i work as a litigation lawyer and n...

Disappointed. No Customer Service at all.

To all of those whom are thinking to switch, keep in mind that that it is almost impossible to have a reply from customer service. I have PMed 2 mods 4 days and 2 days ago with an "URGENT!!" subject line and never heard back, so really don't expect t...

10 Days and the Issue still remains. Incomplete Port.

I have transfered services from Wind to Public Mobile for 10 days now and I still have the same problem. I cannot recieve incoming calls. I have a support request (#2694-5408) for this problem already, asked for help from the community a while back (...

Error Activating at Payment Screen Bank sees it

Trying to figure out why daughters new iphone works with my PM sim but cant get past Payment screen to activate her new sim.I am using my visa debit which works fine on my account. Its been since the 19th. Bank can see attempts from their end.

(12gb fall promo) So disappointed! Almost a week with no response!

This is definitely the worst customer service i've experience. Sent a pm to a moderator whose name i wouldn't menton and no reponse up to now. It's like talking to imaginary people and hoping to hear a response. We the customer deserves better than t...

Waited Long Enough

signed signed up on Nov 16 (12 days ago).When I try to port my number in .I get the following message. We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance. I can put in any fake number a...

Resolved! Porting away from PM

If I port my phone number away from Public Mobile to another provider, what happens to the remaining 3 months on my recently activated account? Since PM is pre-paid, would I simply get another phone number assigned to my PM account and SIM? Since my ...

I am VERY Unhappy with Public Mobile

They won't port my number. -CheckI contact them on multiple occasions to port my number since Sunday. -CheckI switch phone numbers to just ANY number, and they still won't let me use data. -CheckI'm calling Visa, this is FRAUD

Please bring back $40, 4gb promo for Xmas!! (To cure recent backlogs & issues)

Please kindly bring back the $40, 4gb plan for Xmas, here are some good reasons why:- it's a season of giving and it will make a great gift- this will help clear the current issues backlog. there's have been too many issues recently such as website i...

i actived my sim last night and still can't recieve incoming phone calls

i actived my pm sim last night but still can't recieve any incoming phone calls

Plan scheduled to change and account suspension

Hi guys I previously signed up with public mobile prior to the 4gb/month promotion so i had it set up to change to the new plan on Nov 27th. I also had some credit on my account so it would auto-renew my plan. For some reason my account it says that ...

Resolved! How I know my phone can work with PM?

I have iPhone 6,locked with tell us,can I use with PM?

Have been waiting for 2 weeks to port to PM and still counting...

Two weeks have passed. Waiting for my number to be ported to PM. All suggestions have been done..contacted mod @Shazia_K and got a reply on 15th saying porting has been process, need at least 72 hours. I am getting frustated and regretting my decisio...

Scheduled Plan Change Did Not Occur

I submitted a request to change my rate plan to the fall 2016 promotion plan with 90 days $120 plan with unlimited province wide talk, international text and 12GB of data on the renewal date, but the system glitched and my account is still on the pre...

Postponing a Port

Hello community and Mods in particular.I'm still waiting for the mods to fix a partial port from Chatr that has been in limbo for a week (I've messaged Mary M). I was hoping it would have been fixed before the next Chatr autorenew date, but unfortuna...

Resolved! Is the $40 & 4GB/Month still available?

Thanks

Request for more information from PM

Hi Mods and other PM staff. I appreciate you are very busy and have been for some time. Also, it cannot be a surprise to you how frustrated some folks are getting. However, I wonder if there are some opportunities for better communication here. ...

Refunds. Lol

So, my mom paid for the $15 roaming add on, and it hasn't worked since she arrived in New York last week, I've sent messaged about this to both @Jeremy_M and @Brooke_C only to receive no response, and I'm kinda pissed because I've been a loyal custom...

Unable to port from Koodo- waiting 10+ days

Hello, I'm posting on behalf of my partner as I was the one that recommended he sign up for Public Mobile.We activated his account and requested a port from Koodo over 10 days ago, and there has been no response from Public Mobile- that's 10 days he'...

Porting number from Koodo to Public Mobile

Hi,I recently signed up to Public Mobile, having previously been with Koodo. However, so far, my number has not be ported over from Koodo to Public Mobile, despite requesting it over a week ago.At the moment, I am being double-charged for this, and i...

Resolved! Unavailable to receive calls

I ported my sim last week from Fido. i have the 12 gb plan for 90 days. Everything seems to work except I cannot recieve calls.

Resolved! porting a TELUS number

hello,please share...how long does it take to port a number from TELUS now?more than a week?is it better to use the self-serve porting feature or to contact a MOD and have them port it? Thanks,G

Resolved! Porting from WIND/Freedom Mobile

I have been having trouble porting my old number to this service and it turns out I gave the wrong PIN for that account when doing the porting, my question is how can I go through the porting process again? When I try it says something along the lin...

No incoming calls

Everything works for me except I can't receive incoming calls!!! Sent mods two messages but still no response. It has been a week now. Still being charged by rogers

No data and incoming calls for 3 days after plan renewed for the 12gb plan

After the renewal of the 12 gb plan 3 days ago, I can't access my Data or receive any calls. I have already sent an email for support, sent a message to fb and message privately to mods but nobody is replying to me. could somebody help?

URGENT: No calls, texts or data after porting from Telus

I have been unable to use my phone for two days now after initiating a number port to PM from Telus. The old Telus SIM no longer works and I received an email from them stating that they were sorry to see me go. When browsing the internet I am redir...

No incoming calls, no data

I know this is an issue that a lot of people have been having, and it's indicative of a failed port, but I also have not been receiving calls or been able to use data for a week now after porting my number from Chatr. I've sent an email and a private...

No incoming calls 8 days and counting

It has been a more than a week and still no incoming texts or calls. I messaged the mods a few times with the port problem and no response at all.Frustrating that I am missing incoming calls and having to paying two phone plans. Worst is I have no id...

Is there any plans to introduce a usage app?

It'd be great to have an app that tracks data/ld/roaming usage. The self serve account isn't mobile friendly :/. I really like Koodo's usage app!

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