[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Cancelling service & Refunds
Hello,I signed up with PM last week, however was having issues & wasn't able to speak to anyone so I've since went back with my carrier. PM has since withdrawn payments from my credit card. I am requesting a refund asap. thank you
No Internet on Iphone 7S
Hello all, I recently ported a number and everything is working fine. Then a couple days ago, internet on phone just randomly went away. I checked my usage, I still have plently of data left. I tried rebooting a couple of times, checked all relevant...
How to end my service?
Hi, @CS_AgentI will be back to China and will not come back again. Now I would like to end my phone services, what should I do? Many thanks.
add-on mobile and website problem
I purchased an 8 dollar texting add-on for the states and canada wide using the website, it did not activate on my phone. So i went on my phone topped up with 20$ and tried to purchase another texting add-on using the phone service. my 20$ disappeare...
Looks like I'm calling from Malaysia but I'm in Vancouver
Whoever I call doesn't pick up the phone these days because it shows on their display that I'm calling from Malaysia so it looks like spam to them. But I'm in Vancouver. Sometimes it also shows New Westminster. The country code for Malaysia is 60 and...
Transferring number from Shaw Home Phone
I transferred my shaw home phone number to public mobile last night and it went through perfectly fine. But for some reason the shaw home phone is still active with the same number. As of right now, any calls I make to that number, go to my home pho...
Switching plans on renewal date
So I'm currently switching from a 90 day to a 30 day plan, set to change on my next renewal date. On my self serve overview page, it says my next payment due date is Jul 26, but on my plan & add-ons page it says my plan will switch on Jul 27th. Now I...
Interesting study - Canadians Using Less Than Half the Mobile Data
Canada ranks tenth on the list [mobile data usage], behind Australia, Italy and Brazil, with an average cellular data usage of 2.7GB per month, much behind the USA’s hefty 6.1GB. When it comes to mobile Wi-Fi data usage, a typical Canadian uses the s...
Resolved! Can I use a OnePlus 5 with dual sims and TWO PM sims at the same time?
Hey, I want to add a second PM Sim to my Oneplus 5 in order to get more data from the second sim slot. Will this work? The OP 5 supports up to 4G on both sim slots.
'Plan Expired' on new activation with 48$ available for 47$ plan
Hello, I recently activated a new Public Mobile phone number and paid for the plan with a prepaid voucher. To my dismay, I notice that my account is 'suspended'. I have enough available funds to cover the cost of the plan, but for whatever reason its...
Resolved! LTE vs. 3G
Hello everyone!What experience do you have with the 3G and LTE speeds that PM offers. I am currently on a old plan with LTE, my wife is using one of the newer 3G plans. I am considering switching to the new promo plan with 4.5GB of data at 3G speeds,...
Service fantastique chez Walmart Lebourneuf Québec
Charles-Étienne N. m'a servi d'une façon impeccable le 4 juillet 2018.Il a transféré mon numéro de téléphone de mon ancien service prépayé à Public Mobile.Le temps que j'arrive chez moi (30 minutes) et mon téléphone (flip flop) fonctionnait parfaitem...
Resolved! Blue R2 lte r0171www compatibility
Need to purchase a new phone. Was wondering if Blue R2 lte r0171www is compatible Thanks in advance
Resolved! Can't transfer phone number.
Hi, I have tried to switch from Public Mobile to Bell, however there is an issue with the phone number transfer. I have been told that you guys are refusing to transfer the phone number. I'd like to know why this is happening and how we can fix this ...
Do data plans work with portable routers / Mobile WiFi devices?
I want to use a Huawei MobileWiFi (Model E5372-05AC; portable WLAN router) in Canada. Does it work with your SIM cards and data plans? Thanks, Tom
APN no longer works On Galaxy Note 8 Since plan change...
Hey, About a month ago (after using a different phone on PM for years) I bought a Samsung Galaxy Note 8. Everything worked great - even data - until I updated my plan to the new promotion the other day. Calls and texts work, but no matter what sett...
Resolved! Cannot Receive MMS from a Certain Number
Hi everyone, My public mobile plan is working fine and so far I haven't encountered any issue. However recently a friend of mine told me that she is unable to send MMS/Picture messages to me. I told her to try sending MMS to any other person and it ...
iPhone pic text doesn't work
Just arrived back from USA to Toronto & my pic text always doesn't work when I get back. Can someone please help
Resolved! Question regarding previous $40 for 6gb data Koodo Promo
Is it correct that only people who were on a $40 4gb of data plan with Public Mobile were given the $40 6gb of data promo offer to move to Koodo back in February? And that people who were on any other kind of plan with Public Mobile did not receive t...
Urgent: Need to recieve SMS while abroad
Hello, I'm currently abroad (Korea), and have an emergency which requires that I recieved an SMS code to my Canadian number. Is there anyway for me to do this? At this point it doesn't matter how much it would cost. Thanks
Resolved! Dual Sim Questions
Hey guys, I just signed up for Public Mobile today.50min / 50 msg = $10/month planSo I have a dual sim Phone, Galaxy S6 edge + Duos (SM-G9287)I am trying to use Public Mobile for calls/msg2nd sim from Fido for data only. (3gb $15/month plan) SO I ins...
Resolved! Telephone outage July 4, 2018
I tried dialing a phone number today and it just went dead. Did not connect through. Soes anyone know of phone issues tonight?
Resolved! AutoPay and changing plan for future date
My current plan is $62, I recently elected to sign up for autopay after I paid my first month. My plan is also scheduled to change from the current one to a cheaper plan on my next billing date. However, my account portal still shows that the estimat...
New plan, very patchy signal (none in my house)
I just got a 4.5 gigs at 3G for 40 plan yesterday and I'm having all kinds of issues getting a signal. The signal is patchy for methroughout town (I am in a very heavily populated suburb of Toronto which should have strong reception, this isn't a rem...
Resolved! Non Canadian Credit Cards
Okay.. So it’s kind of a weird question, but here goes. MY SISTER lives in the USA, and we’ve both grown frustrated with my mom’s plan on Rogers. its fine, it’s worked for her. But we’ve run into issues... for the same same cost of loading her paygo ...
If I factory reset my iPhone, will I lose my public mobile prepaid texting/calling minutes as well?
I just got a phone and I didn’t set it up as a new iPhone by accident, so my old info went into my new phone and it took up all the storage, I need to factory reset it to set it up as a new iPhone so I have my storage back but I also just got prepaid...
Poor quality signal
Hello, I have only recently switched to Public Mobile and am finding the signal strength has been degrading. Initially my phone could connect to the network easily and upon enabling data the signal was reasonably strong, usually 3-4 bars under 4G or ...
Resolved! Porting
I was trying to help setup my friend for a PM plan, she is on a Bell Corporate Plan and Can’t log into the account. What happens when you port with an outstanding balance of your old account? Will it just not work. Also if we pay off the balance will...
2 UT 1 / 2 UT 2 - All Circuits are busy
I signed up just a couple of days ago, and now when I making a call at my wife’s cell here in Winnipeg I am getting 2UT1 all circuits are busy and after a while it’s 2UT2 all circuits are busy!!its been over 5 minuets now that I am getting this messa...
