Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Best way to reach a moderator?

I've sent private messages to two mods on Nov 6th... They have yet to read then. Should I post my problems in the forum instead and tag the moderator? I thought waiting 2 weeks would be enough time for a response but apparently they are too busy...

Frustration (Fido Porting)

I am currently "STILL" a fido user. Recieved a PM card and activated with a new number. Then I tried many times that have my Fido number to be transfered over, but failed so many times. New PM card and number is perfectly working, but is there anyo...

Need mod to port PC Mobile Number

Hello all, Need a mod to help me port PC Mobile number. Info already sent to @Shazia_K. Please let me know if I need to do anything else. Thanks in advance,

How I fixed porting my mobile number and profile/account creation

I was walking around with 2 phones as my Rogers Sim was still working and PM was only receiving texts. I was was in Limbo as I waited for a moderator. Until I figured it out and the Port was complete. . The fix for me...1. On PM website top right ...

Resolved! New user also locked out of account

Hello, I seem to be having the same problem others are experiencing. I have never been able to log on to my account. I get the following error message when I try to sign in to my account "Sorry, your login attempt failed. Please try again." The re...

DAY 4: STILL WAITING TO PORT. WHERE ARE THE MODERATPRS????????

I am not getting any response from the moderators. There are like four of them right now and no one has read a single PM message since I activated by public mobile four days ago Where are you guys? @Jeremy_M, @Shazia_K, @Mary_M, @Saray_O, @Caroline_D...

Not receiving incoming calls

Hello, my boyfriend and I both switch to public mobile from bell on Sunday November 20. We can make outgoing calls, send and receive texts but we cannot receive any incoming calls. Please let me know what info I need to provide to get this sorted out...

Activation failed - No incoming call after port in from bell

Selected port-in from bell when activating the SIM. Then got the error activation failed. Registered an account with the same email address used during activation, it works. The number is partial ported in. Can make calls, receive text, using data w...

Still no incoming call after 5 days, and no response from PUBLIC, NOW it is 2 weeks, still waiting

Hi,Please, some one in PUBLIC helps me out. I activated PUBLIC SIM card last Thursday, and able to make call, but no incoming call. All incoming call and SMS are routed to my old WIND phone. I filed a request on Saturday (provided WIND account, ...

Wrong plan

I chose to switch to the $135 90 days Canada wide talk and text + 2 Gb/month from my old monthly $40 Canada wide talk and text + 1Gb /month on Nov 21 and now I discover that I don't have the text service anymore. I repeatedly told the person I spok...

Resolved! Stuck in incomplete port for over a week now!

I ported from Rogers over a week ago and am stuck in the dreaded "incomplete port" status, where I esentially have serivce on both my Rogers and Public Mobile (minus being able to receive calls). I have emailed @Shazia_K and @Mary_M however there has...

Resolved! Onboarding new customers

Hi,It would be really cool if PM would publish some information about the recent promo plan. I think it could even help distinguish PM as an open carrier who is direct and open about their customer experiences. That said, this is more of a curious q...

Problems porting Bell to PM, it has been days!

I am trying to port a number from Bell to PM. It has been over 5 DAYS since I activated PM and started the porting process. Will my account start date be pushed out? Please advise, thanks!

Issues with the fall promo. (Got 6gb instead of 12gb)

First, I would like to thank you for reading my inquiry.I've decided to switch to Public Mobile and I'm having great reception but need a revised on my plan.I have signed up for the fall promotion before the deadline (Nov 19th) and I was told that I ...

Woke up to account suspended?

Could I please get a mod to help me with my account. I logged into self serve this morning and there is a notice that my account was suspended???? Im not even a full month into my 90 day plan. I purchased some roaming add ons yesterday and they have ...

Porting issues

I think it'd be in public moblie's best interest at this point to at least bump up customers plan start dates that are having issues with porting to save some Face.The biggest lesson PM needs to take away from this promotion is the RFD effect .Over t...

Resolved! Now in the middle of nowhere

Last Saturday I have complained that I tried to port from wind to public mobile and I got two messages one that the activation failed and the other is the activation is done. Yesterday wind Mobile was working and PM mobile wasn't and I was complainin...

Sim card still hasn't arrived after 13 days and

I ordered two sim cards and they shipped on the 9th. Still have not arrived. Very unhappy about this. Can anything be done? I am in Nova Scotia for anybody wondering

Resolved! promo

hey guys... i was under the impression that if you ordered a sim card between oct 23 and nov 16 that you can sign up for the promo after nov 20th??? or did i read it wrong? if i did, it is because the post was very vague and unclear. is it too late ...

Resolved! Promo Grace Period

I have signed up for my husbands and got him the promo in the last minute. After His phone being up and running I realized my contract with Telus will end in August but if I pay the balance now (which I will) I can switch right away...Is it somehow p...

Resolved! Unreceived SIM, ordered November 7th

I think there's a few of us out here with the same issue. I ordered a sim card on November 7th for the promo, and it has not arrived yet. I understsand that PM is allowing people who ordered the card before November 19th or so to still get in on th...

BREAKING NEWS BULLETIN: Winds of Change to Freedom Mobile

This is Breaking news, at Wind Mobile HQ, The Winds of change have now become Freedom Mobile, New name, new ownership, same recipe

Oops so I'm dumb

Ok well I'm dumb, think I selected 6 GB instead of 12 for the promo. New pm user here. Still waiting to be able to receive calls and texts and know this happens, oh well this stuff happens to me.Anyone else click on the wrong data amount.I'm sure the...

Unable to receieve calls

I joined on Nov 19, 2016 I am still unable to receive calls but i can make calls. I hope i can get this issue fixed as I'm losing money from my work calls.

PAYED FOR PROMOTIOM DEAL AND LOCKED OUT OF MY ACCOUNT

I attempted the activation and conversion process from wind to public mobile regarding the promotion deal that ended November 20th. I followed the steps for activating my sim card correctly but ended up charging my credit card as well. Once I thought...

CANNOT CONNECT TO MOBILE NETWORK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I registered a brand new phone, brand new SIM card and account on Friday, Nov 18. Ported my number over from Telus. Everything worked fine all weekend. Then today, Monday Nov 21, my phone continually disconnects from the Public Mobile network. An...

Resolved! Failed port, should I try switching to a new number and trying to port again?

Rather and wait for a mod to respond, has anyone tried to switch to a new number and reattempting the port? Should I try this or will it make things worse? I tired porting over last week from Rogers, but my account has not been cancelled and my Roge...

Ported but not receiving any msgs or calls

I ported on Saturday and I am still unable to recieve any calls or text messages, however data works

Unable to make/receive calls?

Despite having purchased the Talk addon, I am still unable to make or receive calls within Canada. What gives?

Resolved! OnePlus 2 Not Supporting PM?

Dear PM Community, I have a OnePlus Two configured to the correct APN settings as verified across the One Plus website, PM forum, as well as good old Google. In settings, it recognizes the phone number attached to my sim, but nothing else registers: ...

Community

Forum Posts