[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Question regarding previous $40 for 6gb data Koodo Promo
Is it correct that only people who were on a $40 4gb of data plan with Public Mobile were given the $40 6gb of data promo offer to move to Koodo back in February? And that people who were on any other kind of plan with Public Mobile did not receive t...
Urgent: Need to recieve SMS while abroad
Hello, I'm currently abroad (Korea), and have an emergency which requires that I recieved an SMS code to my Canadian number. Is there anyway for me to do this? At this point it doesn't matter how much it would cost. Thanks
Resolved! Dual Sim Questions
Hey guys, I just signed up for Public Mobile today.50min / 50 msg = $10/month planSo I have a dual sim Phone, Galaxy S6 edge + Duos (SM-G9287)I am trying to use Public Mobile for calls/msg2nd sim from Fido for data only. (3gb $15/month plan) SO I ins...
Resolved! Telephone outage July 4, 2018
I tried dialing a phone number today and it just went dead. Did not connect through. Soes anyone know of phone issues tonight?
Resolved! AutoPay and changing plan for future date
My current plan is $62, I recently elected to sign up for autopay after I paid my first month. My plan is also scheduled to change from the current one to a cheaper plan on my next billing date. However, my account portal still shows that the estimat...
New plan, very patchy signal (none in my house)
I just got a 4.5 gigs at 3G for 40 plan yesterday and I'm having all kinds of issues getting a signal. The signal is patchy for methroughout town (I am in a very heavily populated suburb of Toronto which should have strong reception, this isn't a rem...
Resolved! Non Canadian Credit Cards
Okay.. So it’s kind of a weird question, but here goes. MY SISTER lives in the USA, and we’ve both grown frustrated with my mom’s plan on Rogers. its fine, it’s worked for her. But we’ve run into issues... for the same same cost of loading her paygo ...
If I factory reset my iPhone, will I lose my public mobile prepaid texting/calling minutes as well?
I just got a phone and I didn’t set it up as a new iPhone by accident, so my old info went into my new phone and it took up all the storage, I need to factory reset it to set it up as a new iPhone so I have my storage back but I also just got prepaid...
Poor quality signal
Hello, I have only recently switched to Public Mobile and am finding the signal strength has been degrading. Initially my phone could connect to the network easily and upon enabling data the signal was reasonably strong, usually 3-4 bars under 4G or ...
Resolved! Porting
I was trying to help setup my friend for a PM plan, she is on a Bell Corporate Plan and Can’t log into the account. What happens when you port with an outstanding balance of your old account? Will it just not work. Also if we pay off the balance will...
2 UT 1 / 2 UT 2 - All Circuits are busy
I signed up just a couple of days ago, and now when I making a call at my wife’s cell here in Winnipeg I am getting 2UT1 all circuits are busy and after a while it’s 2UT2 all circuits are busy!!its been over 5 minuets now that I am getting this messa...
250mb costs more than 500mb- Plan change pricing error?
Can anyone explain why 250mb costs more than 500mb?30 day / Unlim Canada / Unlim Text / 500MB - $3030 day / Unlim Canada / Unlim Text / 250MB - $5050% less data for 70% more money?
incoming & outgoing call doesn't work
@CS_AgentHI, my plan is basic $10.00 local call plus 50 text messeges. I am calling my daughter who's also local, getting a recorded messege that I need to add on long distance to make a call. When someone tries to call me back, it automatically disc...
Can't log into my account
I know my password and email because it's the same for everything, but it's not letting me into my account. My payments due tomorrow but I am now locked out of my account. I clicked forget password twice and recieved no email back in return.
Is this message SPAM ?
Almost daily I keep on getting the following message which I’m cut and pasting below – Is this SCAM or what because I have never complained about my BELL FIBE TV service.Public Mobile here. Unresolved complaint about telecom or residential TV service...
Brand New Sim card ??!!
Greetings; I just tried to sign up for a plan but my "Brand New" Sim cardwould not be activated by the system with this error: "invalid sim"!!Can someone please help? Thank you.
Resolved! Promo 25$ or systeme error
can anyone confirme is that a promo or system error25$ unlimited texte and calls to canada and US250 mb data thanks
new to public mobile
i am new to public mobile and think of swicth my daughter to it in april of next year what are the best plan that can be 70 doallr for 6gb Unlimited canadian wide calling and 6gb of data for 70 i want cheaper plan fior her when she swicth in april 20...
Porting out
Hi,I apologize if this question has already been answered, but I wasn't able to find exactly what I was looking for in the community search.I'm a current PM customer, with an active account, but am in the process of getting a phone provided by my emp...
Resolved! Issue with 200mb Data Add-On
Hello, I have purchased a 200mb Data Add-On yesterday morning.I was wondering if I was supposed to get a confirmation from Public Mobile for this purchase.On my account it seems as if the add-on has been added but I can't seem to be able to use it.I'...
Koho - Visa credit (not traditional pre-paid) - can it be used for autopay?
Can anyone confirm for me if a Koho Visa (credit card) works on publicmobile as a payment method for autopay? https://www.koho.ca/ is the site and acts as a credit card but you can load it from your account/debit. No fee visa, sounds great but want t...
Non resident people
Ho to all! I'm a non resident person (I'm italian citizien) and I'll spent a couple of week around Canada (Toronto-Ottawa-Quebec-Montreal) for my holidays. Unfortunatly my mobile operator doesn't offer a data/call plan outside Italy, so I thought to...
Resolved! Transfering from Virgin
Hello,I just help my friend sign up for PM and she was from Virgin. I have completed signing her up with a PM account (porting/transfering her existing Virgin number over to PM and of course using a PM sim card). Her PM account is active. When insert...
My account is locked out and I forgot my password. I need to update credit card info
The system said it sent password reset instruction to my provided email but that was 2 days ago. I still haven't received any info or email.
Public Mobile Website issues?
I was looking at changing my plan to the one that is expiring on July 9th. I went into my account and when I clicked on "change plan" the page was basically blank and showed none of the availble plans or my current one. I even logged out and went b...
Cant change plan before I paid
I wanted to change my plan to the 45 dollars for 5.5G. It wouldn't let me because my other plan was asking to renew. Put money on my account and it automatically renewed the plan I had before. I tried very hard to follow the instructions I was told t...
want to help a friend
i have a friend leaving thursday for the artic circle. he wants to join and get the 45$ plan but it expires july 9th before he gets back. the sim card wont be in before he leaves, any way he can get it any way or is there an other way faster. thanks ...
Resolved! Urgent: Need copies of statements/receipts from when I was a PM customer
Hi all! Long story short, I moved to another provider earlier this year away from PM. What I did not realize would happen on the day that I moved over, is that I would immedetely lose access to my self-serve account. I didn't consider this as even ...
Need help porting number from Koodo prepaid to Public
Im looking to port my number from Koodo prepaid but am unable to do it through the public mobile self serve. Can somebody offer assistance, its telling me "We were unable to transfer the phone number you entered. Try one of the following options:- ...
Data add-on no longer working
I ran out of data last week, and purchased a 1gb add on on june 28 to get me through to my next billing day. Spent the weekend at home on wifi with one of those days my phone wasnt even turned on, and went to work today to find out my phone has no da...
