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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Duplicate number?!?!?

I just registered for a new number today at public mobile. Picked a number and checked that it was “available”. Got a text saying everything is good and my autopay reward is added to my account. That was 4 hours ago, since then I have trying to call/...

UMIDIGI S2 PRO SMARTPHONE

I am searching for a midrange smartphone. A phone that I am interested in is the UMIDIGI S2 PRO SMARTPHONE. It appears to be compatible with the PM network on GSM frequencies, but not on LTE frequencies. Some reviewer's websites list additional freq...

Resolved! On Autopay but have credits in acct

I select autopay for my plan and i have credits in my acct that i will like to offset for next month fee, if i use my acct credits to pay it, will autopay still credit $2/mth or only during the month where they auto deduct $$ thn i will get reimburse...

Android 8.1 APN settings

Just got a nice new phone with android 8.1 and none of the default APN settings work with public mobile. Also I am unable to create or edit APN settings either ??? What is going on ????

Resolved! Walmart activation and porting number help!

Hi There peeps, I got my PM SIM activated at Walmart in Dieppe, NB today and now I need to port my PC Mobile number to it. When I try it using self-serve, I get an error saying it can't be done. I've checked with PC Mobile and they say there is no is...

When I'll receive my 20$ credit for Walmart activation?

Good day, I went to Walmart, got my free sim-card, all works fine. But I still didn't get my 20$ bonus for this activation. When I'll be agle to get it? Thanks

Resolved! I changed my plan on self serve and added money to pay for it, but it instead activated my old plan

I can't access a new plan immediately now without letting go of my payment of CAD 120, and I'm stuck with the old plan.

Made a payment but phone can not make calls

Hi my name is Nguyet. I made a payment but my phone can not recieve calls or even make calls. It kept saying that i dont have long distance when im trying to call locally. I also try to set my new password but cant recieve mail from public mobile hou...

Change plan now.

I have a 50$ plan on my phone and wish to change it to a 25$ plan and it does not give me option to change it now only to add find out on next expiry date.

Resolved! Credit Card Issues

I think i need my credit card info reset? I'm getting a "cannot verify credit card" message when I go to make a payment.. Atleast thats what im getting from the other topics I've read... How do I go about getting that done ?

Resolved! unable to pay

Hi, This is Akhil.I tried to pay money using my card but I am getting a error- issuer declined the request.So i called my bank they said they accepted the request and the problem is from public mobile and not from the bank side.Please help

My CC's don't work. There's 4 of them

Your system won't let me in. I've been at this for 2 days.,iv been to the bank i can't accomplish anything using wat uv got in place. I can't sign in so i can't get a hold of mods. This is going nowhere [email protected]. 1985 587729xxxx Edit:...

Data add on not working

A few days ago I was coming up to my data limit so I paid the $30 to add an additional 1GB of data. However, when my normal amount of data from my plan ran out and I am still unable to use data even though I bought more. I don't use a ton of data so ...

The Essential Phone 2 has reportedly been canceled

Alas.... The Essential Phone 2 has reportedly been canceled A shame - I know the first one had a rough start with the bugs and high price but they seemed to be back on course with the price changes and multitude of updates/fixes. I had been keeping a...

Suggestion: Show Members who are Already Responding

Hi everyone, I have a suggession to make which I've seen in other forums. Currently when we post a reply we do not know whether some other member is crafting a reply or not. And sometimes when we hit the post button we realize someone has already su...

Resolved! Cannot make a call for same province-wide

I have a plan Talk-Text-Data unlimited provine-wide talk in AB but I don't know how I cannot call my home phone number in same province AB my area code 780, my home phone number area code 825 for AB. Does anyone have a same problem? Thank you @CS_Age...

no service

hi there for some reason my phone is not receiving a signal it just says searching. please help @CS_Agent

Resolved! Credit Card declined even after I updated the information

Hi, I'm currently on the phone with my credit card company and they're saying the information I had with public mobile was for an expired card. I entered my new cards information and I'm still being declined and now my phone is disconnected. Pleas...

Incoming calls

I cant receive coming calls

Resolved! Continuously getting spam calls even after blocking

This is my business phone and I am continuously getting spam calls, even after I block their number, the spam callers will call me with a different number. How do I fix this and get them to stop calling? It's always those annoying voice automated sys...

Resolved! log in

Hi. I can not log in my account. I choose forget my password and enter my email and it's confirme. But I have not received any massage. What do I do?

Resolved! Is there a shipping conformation email?

I ordered a sim card last Thursday evening (May 17). I haven't recieved the SIM card yet. I wasn't sent a shipping confmation email, either, so I'm wondering if has even been mailed out.

roy hoover is locked out of my account

l am locked out of my account l try forgot my password my my e-mail will not comformation thatto get the link to reset my passowrdl need new link to reset my password if l make payment how l can do that

How to cancel the account and keep the number

Hi, I just dropped my phone on asphalt, and it's dead now.I would have to get a new one, but because i can't afford hundreds dollars up front, I would have to change my mobile company to somewhere else with tab But the thing is, it's autopay every 3...

my phone thinks it in the US...I am close to the boarder but in canada...will not put my calls throu

my phone will not work...thinks it is in the US........ is not.,,,,,,.. but is close to the boarder.. (grandforks,bc).fine for last 2 months..just started... says my phone does not have US roaming any suggestions ???

Urgent*disconnect service due to invalid credit card

Hi, I recently lost my credit card so had to cancel it which I forgot had auto pay for this service. Now my phone is disconnected, how do I pay for my plan and get my phone reconnected. I never register for self serve and not not able to without my...

add unlimited us roaming plan

hi @Brooke_Ci think that you should add a new plan with unlimited us roaming in the plan for the entire month

Data issue

I am new to public mobile. I signed up for 5GB of data and already the data isn’t working. I don’t know how to find out if I’ve used it all but I have never used 5GB before when I was with Telus so I don’t see that as an issue. I cannot use any data ...

Resolved! Is PM only for Canada customers?

Is PM only target the Canadian customers not US? I know of some US friends who are looking to change phone plans

Can't unlock LG phone

I have an older LG flip phone which had a Rogers SIM but not activated for a few years. I checked and it seems compatible with PM. I inserted a PM SIM and it is asking to unlock the SIM/Phone. I called Rogers and got an unlock code but it keeps sayin...

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