[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
incoming & outgoing call doesn't work
@CS_AgentHI, my plan is basic $10.00 local call plus 50 text messeges. I am calling my daughter who's also local, getting a recorded messege that I need to add on long distance to make a call. When someone tries to call me back, it automatically disc...
Can't log into my account
I know my password and email because it's the same for everything, but it's not letting me into my account. My payments due tomorrow but I am now locked out of my account. I clicked forget password twice and recieved no email back in return.
Is this message SPAM ?
Almost daily I keep on getting the following message which I’m cut and pasting below – Is this SCAM or what because I have never complained about my BELL FIBE TV service.Public Mobile here. Unresolved complaint about telecom or residential TV service...
Brand New Sim card ??!!
Greetings; I just tried to sign up for a plan but my "Brand New" Sim cardwould not be activated by the system with this error: "invalid sim"!!Can someone please help? Thank you.
Resolved! Promo 25$ or systeme error
can anyone confirme is that a promo or system error25$ unlimited texte and calls to canada and US250 mb data thanks
new to public mobile
i am new to public mobile and think of swicth my daughter to it in april of next year what are the best plan that can be 70 doallr for 6gb Unlimited canadian wide calling and 6gb of data for 70 i want cheaper plan fior her when she swicth in april 20...
Porting out
Hi,I apologize if this question has already been answered, but I wasn't able to find exactly what I was looking for in the community search.I'm a current PM customer, with an active account, but am in the process of getting a phone provided by my emp...
Resolved! Issue with 200mb Data Add-On
Hello, I have purchased a 200mb Data Add-On yesterday morning.I was wondering if I was supposed to get a confirmation from Public Mobile for this purchase.On my account it seems as if the add-on has been added but I can't seem to be able to use it.I'...
Koho - Visa credit (not traditional pre-paid) - can it be used for autopay?
Can anyone confirm for me if a Koho Visa (credit card) works on publicmobile as a payment method for autopay? https://www.koho.ca/ is the site and acts as a credit card but you can load it from your account/debit. No fee visa, sounds great but want t...
Non resident people
Ho to all! I'm a non resident person (I'm italian citizien) and I'll spent a couple of week around Canada (Toronto-Ottawa-Quebec-Montreal) for my holidays. Unfortunatly my mobile operator doesn't offer a data/call plan outside Italy, so I thought to...
Resolved! Transfering from Virgin
Hello,I just help my friend sign up for PM and she was from Virgin. I have completed signing her up with a PM account (porting/transfering her existing Virgin number over to PM and of course using a PM sim card). Her PM account is active. When insert...
My account is locked out and I forgot my password. I need to update credit card info
The system said it sent password reset instruction to my provided email but that was 2 days ago. I still haven't received any info or email.
Public Mobile Website issues?
I was looking at changing my plan to the one that is expiring on July 9th. I went into my account and when I clicked on "change plan" the page was basically blank and showed none of the availble plans or my current one. I even logged out and went b...
Cant change plan before I paid
I wanted to change my plan to the 45 dollars for 5.5G. It wouldn't let me because my other plan was asking to renew. Put money on my account and it automatically renewed the plan I had before. I tried very hard to follow the instructions I was told t...
want to help a friend
i have a friend leaving thursday for the artic circle. he wants to join and get the 45$ plan but it expires july 9th before he gets back. the sim card wont be in before he leaves, any way he can get it any way or is there an other way faster. thanks ...
Resolved! Urgent: Need copies of statements/receipts from when I was a PM customer
Hi all! Long story short, I moved to another provider earlier this year away from PM. What I did not realize would happen on the day that I moved over, is that I would immedetely lose access to my self-serve account. I didn't consider this as even ...
Need help porting number from Koodo prepaid to Public
Im looking to port my number from Koodo prepaid but am unable to do it through the public mobile self serve. Can somebody offer assistance, its telling me "We were unable to transfer the phone number you entered. Try one of the following options:- ...
Data add-on no longer working
I ran out of data last week, and purchased a 1gb add on on june 28 to get me through to my next billing day. Spent the weekend at home on wifi with one of those days my phone wasnt even turned on, and went to work today to find out my phone has no da...
Need a rep to talk to re. Billing
My bill is high, its supposed to be 30 and its over 60. I woild like to talk to a representative to get this sorted out but there does not seem to be anyone to talk to over the phone line.
Resolved! Change Plan and AutoPay
I tried to change my plan from $27 per 30 Days to 30-day pass . The dates shown in self serve portal confuses me. I see the next AutoPay day is Jul 5, 2018 and the day to switch to the new plan is Jul 6, 2018. Does it mean that AutoPay will pay $27 f...
Resolved! 3g plan vs my LTE plan, and overall 3G future?
hi, i currently am on a 90 day 6GB LTE plan for $120. It's just barely enough but i'd rather have data and not worry about going over, with the 4.5GB of 3G for $40, monthly plan. My questions are:why is public mobile pushing 3G so hard? Do they save ...
Locked out of self serve account
I locked myself out of my self serve account. How can I reset it? When I click forgot password, it tells me I'm locked out and contact public mobile
Available Funds not working
I have available funds in my account but it wont post to my account it keeps saying insufficiant funds account temporarily suspended but then when i try to make a payment it says that i have available balance but it will not process the payement. ...
Help problem with account log in
Hi good day! I tried logging on to my online account but I seem to have forgotten my password so I tried resetting it many times but I still couldn’t receive anything from my email ad. Please help. I am trying to send a private message but it says un...
Where is my 10$ referral credit ?
Hello , I have referred my aunt to public mobile but I haven’t received any credit of 10$ . When I am supposed to receive that? Also she supposed to receive 20$ credit . So when she can get it? Please let me know . Thanks
Can't log into my self serve "forgot password" gives error
@CS_Agent i want to get on the new plan, self serve gives me an error when i try to retreive my password please help! i've been a customer forever but i'll have to leave the service if i can't get this resolved [email protected]
Unable to get email or make payment
My credit card was cancelled and i have to put in a new one. the problem im having is i cannot get into my account and i am not recieving emails for a forgotten password. when i phone 611 it wont let me change payment. I need to speak with someone in...
money taken from my bank account and not applied to my phone
today public mobile took money from my bank account and my phone is not due to the 6th i am auyopay but this money was not applied to my account and it was for more than i pay what happened?????
2 problems
Hi I am new to public mobile. Have two problems. First one was when I activated at Walmart I was suppose to to get 20 dollar credit and free sim I believe? Neither happened. Second problem was they didn’t give the 4.5gb 3G 40 dollar a month plan and ...
Resolved! How long does my account stay active past the payment due date?
Hi. Regretfully, I'm porting my number from PM to another service, and I'm still waiting for the porting to go through. In the meantime, my PM plan is supposed to renew TOMORROW. If I don't renew the plan, will my PM mobile account close automatical...
