My credit card was charged twice

[mkPhone]

Hello, I reloaded my account on July 25th and I believe the button for payment loaded twice because I can see an extra $35 on my account and my credit card was charged twice for the amount of $35. My intention that day was to do a one-time $35 credit load in order to re-activate my account.

Please help reverse the second charge.

[pakmode]

You will have to message the @CS_Agent team Directly via Private Message to have this resolved. 

[popping]

@mkPhone

Only mod_team can access your account.  Click the following link to send a private message to Community Moderators ask for help.
Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

Community Moderators are available from:
Monday to Friday from 9am (EDT) to 9pm (EDT)
Saturday and Sunday from 9am (EDT) to 7pm (EDT)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437