[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Can't connect to internet using data
Just joined Public mobile and can't get my phone to connect to the internet via data, works fine on wifi though.I got the 3G plan and i'm using a LG Nexus phone. I checked all the APN settings and they are all like mentioned online. When I try to go ...
Resolved! how to stop an accidental porting of phone number?
My home phone service provider charged me for porting my phone number. I probably started porting that number to Public Mobile accidentally. I have already sucessfully ported my number from FIdo to Public Mobile. Can someone please contact me on how ...
SIM Required Message
My iPhone 5S will not recognise your SIM card. It tells me to in please insert one. I took it out, made sure it was fitting okay. Put it in. Rebooted phone. Same thing. Tried to go through ITunes as I saw suggested otherwhere. It says there is no SIM...
Locked out
Hello, I have forgotten my self-serve password, and when I attempt to retrieve it I am told I'm locked out. Help?
Unable to receive one-time passwords from Twitter and Instagram after porting number [SOLVED]
Last week I ported my mobile number from Eastlink to Public Mobile. Everything went well, and I was immediately able to send and receive both calls and SMS. One problem I encountered, however, was that one-time passwords sent by SMS from shortcodes f...
I need to cancel my contract and can access my account?!
I need to cancel my contract and cannot access my account?! I have sent numerous Private messages and I am getting no response??
Can someone help me with a port
I ported my # over from Rogers wireless yesterday and it’s working on pm expect I can’t receive text messages, and my Rogers wireless account is still working. I’m gonna go crazy can a mod or someone help me fix this
Resolved! Community rewards ARE NOT reoccurring!
Being a newbie I had assumed that community rewards would be reoccurring and could be applied each month towards the plan renewal but this is not the case. My plan just automatically renewed and the $2 rewards I had accumulated were applied and used ...
Referral
My referral credit has shown up in my account less than 24 hours. $12 off my next bill !
Port over
It seems as if my port didn’t work both of my SIM cards are working with the same # but public mobile will not let me receive text messages can someone help me
I can not sign in to public mobile self serve account. I forgot my password and secret answer as wel
Please help me how to recover password of self serve account and I also forgot secret questions answer as well so can’t recover by email . Please help me.
Free 2nd month
I activated my account on June 10th and there is a promotion going on that the 2nd month is free.I activated with $20 plan. My account is active now and there is no credit in my account. How to get the 2nd-month free offer.
Resolved! What happens when the 400 International minutes run out
My wife calls China using the 400 International minutes and she is wondering what happens when the minutes are used up. Does the phone just disconnect or can it be setup to automatically purchase the add-on again?
Unable to 'Change Sim Card' in My Account.
OK. I destroyed my old phone. I put the micro sim in an old phone to use while I waited on the new phone to arrive. When it did, I found that it needed a nano sim card and all I had was the micro sim. So I went to London Drugs and bought a new sim ca...
Good Experience at London Drugs, in NW Calgary, AB
Got my new phone today. Found that I needed a nano sim for it instead of the micro sim I have currently for PM. Bought a new one at the Beddington London Drugs in Calgary. Helpful and knowledgeable staff there. He mentioned they had received training...
Resolved! nokia lumina 625-apn settings
I am having difficulty loading the apn settings for my Nokia lumina 625. In fact I'm not sure that I have the right settings. I can search the internet but cannot open my Facebook or Sykpe app.
Changing Plans
I want to change from a $42 plan to a $30 plan. My account has enough money. It won't allow me to activate new plan. How do I do it?
Customer Support through Twitter?!
I haven't requested help from the moderators for some time now, and was surprised to find out that support is now being provided through Twitter or Facebook. If you haven't contacted Moderator_Team by private message recently, they ask you to click o...
Resolved! downgrading of data?!
My plan renewed on the 11th, and I noticed that my 3GB of data has been downgraded to 3G from LTE. What's up with that?! I didn't change my plan, and I didn't receive any sort of notice that PM would be switching me from LTE to 3G. Has anyone else n...
Data
Hello,I changed my plan yesterday to the new $40 promo and now i can't access Twitter and Snapchat when I'm not in a wifi zone; howver I can access iMessage. Please help.
Someone has the same number as me
My texts are going to someone else and calls.. as the number i was assigned someone else also has. Im not paying to change my number so I need help!
Resolved! Wal Mart Promotion
Does anyone know if the Wal Mart Promotion is still going on? How long does that $$ take to show up in your account? My Autopay is already there. Thanks!
Resolved! Wal Mart East End St. John's
The gentleman that helped me at Wal Mart this morning was super helpful and extremely knowledgable. Would totally reconmend going to this location for assistance in set up! Super excited about savings on my cell phone plan! Thanks!
The Elusive Question lol
So going back to that discrepancy when it comes to switching from the fall promo to the 4.5 GB plan that just expired. Finally got a response from the Mods and it seems like they still don't understand the inquiry as they told me what I would receive...
Resolved! Self Serve doesn't show data used
On one of our lines ($30/500MB) the portal doesn't show how much data has been used from the 500MB allotment. I know where it should be, because on our other line ($40/4GB) it does show. Is this a known issue, and is there something I can do to show ...
How do I reactivate my plan.
So, I have come across an unusal problem like for the month the June I exuasted my 4G data plan which was 9GB per 3months and hence i used up all the 3Gigs for the month of June, but now its July the 11th and I still can't have access to any Cellular...
"transfer in progress"
So i bought a new nokia 3310 3g from the states. everything is working now, but every time i get a phone call, a pop-up pops up saying "transfer in progress" and then i have to hit "ok" before i answer the call. The phone still rings during this time...
International calling gets cancelled when I have minutes left for 400 intl calling add-on
Hi there,I am trying to make a call to South Korea but recently the outgoing calls are not going through and get cancelled right after I hit a call button. I still have 131 minutes left for international calls but not sure why it's not working. I am ...
Resolved! Data doesn't work on new Sony Xperia XA1
I just switch to Sony Xperia XA1. I can text and call people but my data won't connect. Please help.
Resolved! Can't Log in to Account
The system doesn't recognize my email, but I already entered my SIM information so I can't create a new account. Is there a way I can access my new account?
