@Michael29 wrote:
Thank you to everyone that has responded.
Unfortunately the solution seems to be to wait for a response to my personal message to Public Mobile...very much less than ideal situation as I still have not heard anything.
@Michael29 sorry for the delay in responding. Yes this is a known issue. What happens is the add-on expires, but doesn't properly remove itself from your account for up to about 24 hours afterward. During that "limbo" time period, the system is unable to deliver you any incoming texts. Worse still, they are gone forever--they do not eventually deliver unfortunately. And even worse, most people will never even know unless they frequent the community or have been impacted before, or one of their contacts asks why they're not responding. It's really annoying that 1.5 years after introducing the US Roaming add-ons, this issue still exists. Inexcusable, actually.
As noted, this should self-resolve within about 24 hours. Try rebooting today and get someone to text you. You will probably receive it. As noted you can contact the moderator team, and they are able to manually remove the expired add-on to short-cut the resolution... ...in most cases. Unfortunately, they are very backlogged right now with people that had renewal and activation issues due to a software update over the weekend, so the turnaround time will likely be well after the issue has self-resolved anyway. 😞
>>> ALERT: I am not a moderator. For account or activation assistance, please
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