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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Referring a friend

My friend is trying to register her public mobile sim card, she is having problems with the referral part. I referred her, but when she enters my phone number and submits her information, it says that my phone number isn't a public mobile phone numbe...

Resolved! Ended service

Hey, today I switched over from PM to another carrier. My last auto payment was yesterday. What steps must I take to completely end my service?

a tip when getting started -- choosing a phone number

For those who activate online, just wanted to pass along a quick simple tip for new signup people who like choosing a "nice phone number" and aren't sure if you can do that with Public Mobile. When you go to activate your SIM card online, the setup w...

Resolved! inundated with contest replies

I think I did what I was supposed to do to enter the contest which was to reply to the posts which said something like " tell us your best deal" on day one. So I replied and for an hour or so after I was getting dozens of replies to my post and had t...

Resolved! Calling problem

Im on 40$ plan from last 3 momths never had this issue. Like when i call on certain no it says Talk is not included in uour plan. Why this thing happening when im already pn unlimited plan...thanks

Favorite Xmas Movie?

My all time favorite Xmas movie is Gremlins, followed by A Christmas Story. What are yours?

Resolved! Accessing VM via Skype or WhatsApp

Is there a number I can call to access my Public Mobile voicemail via Skype or WhatsApp? I want to be able to pick up vociemails while travelling in the US but don't want to purchase an add-on. Thanks.

Resolved! USA roaming "unlimited talk" addon--to/from where?

In that $20 USA roaming Talk, Text, and Data addon, it says there's "Unlimited Talk" and "International Text". What does that mean, exactly? Does that mean I can call and text while in the USA to any Canadian or USA phone number without it being a lo...

Time for another competitive response???

I noticed that the competition has a WiFi calling app that handles talk and text without the usage affecting the account balance. Lucky also has a $10 50 text/50minutes plan limited usage plan. With the WiFi extension, it makes that plan unlimited ...

Phone not working, data missing etc...

Where is support?Sent two messages to the moderator team over a day ago.

Transfer of Responsibility

Hello everyone, I unfortunatly am going to be closing down my PM account, and moving over to a comped work phone with Rogers. I have been asked by my employer to get a 'Transfer of responsibility' from my current provider, along with a Transaction ID...

Resolved! making a payment

Hello,I am having trouble finding the tab that will enable me to register my credit/debit card with public mobile. I have followed all of the steps listed on the other discussion topics, however am having a lot of trouble. When I go into the payment ...

New Plan? $30 500MB Data, T+T unlimited

I was looking at the plans today and I noticed a new plan. Correct me if I'm wrong, but I don't recall them having the $30 500MB 3G data, Unlimited Talk + Text plan before. The cheapest data plan was $35 for 1GB on 3G. Is this new?https://www.publi...

Resolved! Cheapest way to call Philippines mobile?

I know the LD add-on does not allow us to call the philippines so I was going to order home phone from Carrytel for one of my PM referrals, its $4.99 a month and they charge you 16.9 cents per minute to call a Philippines mobile number. 011-63 Is the...

Resolved! $50 8GB Plan Question

If I sign up on this plan can I keep it for as long as I want or can PM change the rate or data amount whenever they please since there is no contract involved?

519 Numbers...

Hi, First of all, I'm not sure if this is the proper topic area for this question, so if not... move it, I guess. Is there a chance in the future we could get/pick 519 numbers? I'd prefer 519 over 226 as petty as it may seem.

First auto-pay reward doubled?

It has been brought to my attention here that our first auto-pay reward (on first renewal) is supposed to be doubled (only once). Apparently the first credit for auto-pay should be either $4 (30 days) or $12 (90 days). I have not experienced this, no...

Would be awesome

It would be awesome for public mobile to offer different roaming packages in the US. Sure $20 for 10 days is awesome price but for 1 day in the US it's expensive. I'm sure it's been brought up many times. I'm sure it would attract more customers who ...

Very slow

Anybody else notice logging into and out of My Account very slow and almost non responsive the past couple of days, Community is fine but not My Accounts

First payment issue and no autopay?

So I just got my sim and plan went smoothly when signing up but everything else after has gone wrong and still waiting for moderator to fix my no service issue (been 2 days and no answer...) I was charged $10 for the monthly plan and they never did ...

Festive look

My festive look is my ugly Christmas sweater on and making some Christmas cookies

Resolved! 500 MB data bonus with AutoPay

If I change my plan to one on the ones with the AutoPay data bonus, will I still receive the $2/mo AutoPay reward? Or does the 500 MB bonus replace that?

Resolved! Can i receive calls from Canada when I am overseas?

I have a basic talk and text plan without data. If I bring my phone overseas, will I still be able to receive calls and messages from Canada? Is there an option to add roaming service to my plan? Does it matter which country I will be at?

iMessage and SMS

Hi, I recently signed up to PM. All's good except for SMS. When attempting to send a text with Messages to another iPhone, it'll only send if I'm connected to WiFi. If I'm not connected to WiFi, it'll not send. In other words, it doesn't default to S...

payment issues

I paid and the money is in the account but its not accepting the money and my account is still suspended?

Changing Plan a week after payment

I had made a payment on Dec.6 for my regular plan of $43 dollars. I will be requiring a bit more data for the next couple months so i changed to the 8GB data plan that is on right now for $50. I had to top up my account $56 in order to do this so now...

Best Holiday Deal

I have to say 'My Best Holiday Deal was joining Public Mobile Yesterday, Dec 10th"Seriously looking at my usage and realizing that this company has a fantastic program! Plus I received a bonus of $25 for being referred from my friend! How great is th...

roaming problems

I live on the Canada USA border on a river between us in ontario, regularly it switches to roaming and doesnt switch back ,how do i fix this problem . Ive tried taking sim card out while phone is on and then tried with phone off. I have a plus one ...

Resolved! Stopped Receiving Text Messages Today

Hi,After reading many messages it seems I have a problem that requires support to fix.My phone stopped receiving texts today. Calls and outgoing texts worked fine.I had a US add on that expired this morning, and it looks like this caused the problem...

I require a PUK Code

Hi, I have activted a new sim, but when inserting it into an unlocked phone, it is asking me for a PUK code. I have messaged the mod team, but haven't got a response, I'm already paying for service that I can't use! I have a second sim that I would ...

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