[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! SIM transfer troubles
Hi there, I have a Samsung Galaxy Note 4, according to PM website this phone should be compatible with my current PM SIM card. However I've been using the SIM in my old Moto E4 which takes the smallest SIM size. It appears the new Samsung takes a sli...
Resolved! Partners account
Was wondering, is there anyways I can make payment on another persons (Wife's) account using fund I have already on my own account?
Resolved! Question about if my device get locked when I register with Public mobile/Bell?
Hello, When I register in this plan https://www.publicmobile.ca/en/on/plans/15for250MB-3Gspeed, will get my unlocked Samsung phone locked with Public mobile/Bell? Thank you!
Resolved! Re: Need SIM card PUK.
Need sim card puk
Resolved! Difficulty reactivating plan - 'Plan expired'?
I'm trying to reactivate my plan - I've added the balance to the account so no payment is due, but still cannot activate my plan (not receiving texts/data). I am within the 90 days to reactive the plan, but under account status it says 'Plan expired'...
Resolved! Setting up your account through the ACTIVATE TAB or the MY ACCOUNT TAB => CREATE ACCOUNT
When I first came here to PM I used the all inclusive ACTIVATE tab that allowed me to activate the SIM, set up an account and set up a payment option. It provided everything I needed. But just recently I looked into the MY ACCOUNT TAB => CREATE AC...
Resolved! Upgrading plans xxxxxx
I upgraded my plan from a $25 for 500 mb data with 500 mb bonus to $35 for 1.5 gb with 500 mb bonus. I was forced to add the full $35 to my account to pay as though I was a new customer. You stole any money I had paid for the current plan without re...
Tried activating a sim, but there was an error and now the sim will not activate
Hey guys, I activated a sim, and the portal had an error and now my sim card is not valid, but my account was not created. What can I do abut this?
No Service
When I joined PM I wasn’t having any issues at all then suddenly 4-5 months ago I lost service completely. It’ll reconnect for a few seconds(one bar) then no service again. Today my account appeared to be suspended then i updated my payment... reboot...
Ushining 3G flip compatability
Is Ushining 3G flip phone compatible with Public Mobile network (Telus)?Looking at this phone for senior.
Cannot access and use data.
Since activation yesterday, anytime I tried to access and use data, is am not able. I have to use someone's data from another carrier to access and send this info. Why please?. I signed up for the $35.00 2 GB promo.Thank you.
Usage History
On many days between 12 and 1pm my cell usage shows Item Web two times with large amounts of data which makes no sense. Therefore I have no data left too early. Any explanations pls?
Resolved! Talking is not included in plan
Hello! I'm using PM for about a year or so, never changed my plan or phone and used talking minutes (100 of them included monthly) without any problems. Today I tried to call a few times and it says that talking is not included in my plan. My Account...
Resolved! The email address associated with my public mobile account is incorrect.
Unable to access my smart serve.I spoke with a rep who created an account with an incorrect email. I have since changed providers, I still remember my old public mobile number. I want to make sure my account is payed and not running interest. Pl...
International Roaming
The main reason why I'm hesitant to port over my main number over to PM is the lack of international roaming options. Chatr allows pay-per-use (PPU) roaming which is quite expensive however at least allows one to receive texts at no extra charge. Use...
Resolved! Invalid sim on account set up page
hi all,I am new here and would like to be public mobile customer but can not even go thru first box on Activation Page. SIM Card DetailsPlease enter the 19-digit number that appears on your SIM card. After entering my sim card number correctly I am g...
New phone
Register phone to sim number
Resolved! $10 off your plan for 6 month
I saw a flash sale where I can get a $10 discount off my monthly plan if I entered my email, no code was emailed, before Jun 11 and signed up before Jun 26 which I did. Now after signing up I see no discounts, anyone know if something is wrong ¿ than...
Resolved! International Roaming
I am aware that Public Mobile does not have roaming other than the US add on. Increasingly various secure (banking especially) websites are asking for two step verification and send a code by text to my phone so I can access the site. This means t...
Resolved! Locked but not locked!
First time with Public. Set up my account and all went well until I put the sim in the iPhone 6s... a msg came up saying “Sim not Supported” and goes on to say that the carrier is not supported and that I should request that it be unlocked. The thin...
Data usage and Usage history pages don't add up
Hi, wondering why the Data usage page says I have used 214MB of data, but when I go to the usage history page to see when I used this data, all entries for the past 30 days add up to only about 100MB? Keep in mind these are BOTH PM pages and NOT a c...
Monthly add on
I just put $25 on my phone using a voucher how do I know if my $25 monthly unlimited plan has been added?
Resolved! I have purchased add on showing in my profile that I still have 300+minutes ,but got the message
from PM that only have 10 minutes left in my plan. Can someone explain me why?Thanks!
Resolved! Invalid SIM
I got a new SIM in the mail. I tried to activate my account, but after submitting everything, it said "please wait" and it just timed out and gave a generic error. If I try to activate again it says invalid SIM. I can't make a ticket because my accou...
Resolved! Log in Disabled.
I paid my account & attempted to log in to check out why my phone was not working this morning & it says log in disabled but will not allow me to et in using he "forgot password" option...
Resolved! Ported from lucky mobile
Looking for a mods help ported over a number can't receive calls
Resolved! Is the set up for PM voicemail the same as this thorough Telus Brochure?
Was just wondering if a PM Guru can confirm if these instructions cover PM voicemail too? SEE HERE.
