Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Just reavtive my serivce and buy a new sim card and now it say emergency call and now unregistered sim card and it band new last nit3
- attempted log-in and was told it failed and to try again later.- attempted multiple password resets, all resulting in same error- email is correct as it is the same one previously used to login and the one used to reset password in above attempts- ...
On RFD website, there is a the following link for free SIM card, 2nd month credit for in store activations this weekend. But, I can't find the link by browsing the website or in the announcement section. Somebody forgot to post or announce? http...
First of all, I am sorry that I am repeating topics here. I did a search here and found someone experienced the same thing I am experiencing right now, but the post was in 2017. We are in 2019 now. I just wonder if this issue has been fixed yet. Here...
how do i delete my phone usage in my account or delete the account all togetherthank you
How do i get the get the puk unlock code for my sim card.
I reacharged my plan today and was successful. However my data is still not working. I went to login to self-serve but it says I have been logged out when I press forgot password. My plan expires tomorrow, do you know how I can get this fixed sooner?...
How do i change my phone number from my public mobile sim card to my new activated public mobile sim card?
I switched over to Public Mobile from Virgin back in November and everything has been working well. Since the switch my the outbound caller ID no longer works in Google Hangouts as when I try to select the option for "Use your verified number for pho...
If I have more than one phone, can I use my SIM card in either of these phones, or is the SIM card linked to the IMEI?
Got this oops message in activation summary screen. Got a welcome email from Public Mobile but I don't have an account to log into and my sim card isn't working. My old sim card still works so the transfer hasen't happened yet.
I need to leave canada for more than 3 months and how can I keep my plan and number without paying full payment? thanks
Can't access my data, have an Acer liquid zest t06 , have gone through all settings but no luck
Hello .I have a question. I bought data options of 200 Mb the 4th december and a 1 GB on the 13th january. I can see in my consumption on self service account tha t I consumed about 292 Mb since december 4th but on my account homepage I can see that ...
So I'm newer to the community and have a simple question. I have been looking through topics and reading threads that I can use information from. Through my readings I've come across some threads that are from 2015 etc.. as well as threads that have ...
I cannot receive any calls or text.
I'm trying to change to a different plan with more data & minutes but the website keeps crashing. My minutes are out, so I'd really like to upgrade my plan. @CS_AgentI've tried at least 5 different ways to select a new plan but alas no success.HELP! ...
I usually go with the $45 plan but noticed the $50 one so I tried to go with that one instead.. added $48 to my account and went ahead to change it... says that my balance is $5? ... so I'm assuming it automatically added the $45 plan.. is there any...
Pls advise!My number is xxx-xxx-xxxx Personal information edited by will13am. Please do not post personal information in the public forum.
Can you delete your phone usage
I have contact my card issuer and there is NO problem with my card and they dont even see an attempt of transaction with PM but when I keep trying on the website to pay my plan it keeps saying The transaction cant be process problem with card issuer ...
Late last night I noticed my phone did not have a cellular signal. I went to bed assuming that it was a glitch, and would be back to normal this morning. I still do not have celluar service. I get this message: "No Service. Selected network (Public M...
I'm trying to access my account however I'm not able to get past test question as I do not remember what the question was. Anyway to fix this?
Hi i have two phones on a recently acquired PM account. One phone is fine, the other will not accept calls. Calls in receive a busy signal and cut off, calls out say i have no long distance plan even though the call is local. Text works fine.
Can't login and can't make payment? Only have a hour left til. Please help
I have a Samsung J1, activation of SIM with a request to transfer number from Bell went fine, Bell gave me the unlock code no issues but cant get past SIM Network Unlock screeen, Unsucessful every time. Tried Samsung as well they couldnt figure it ou...
Hi,I made a payement a day before the due date but still recieved a message that my accont has been suspended and that i need to make a payment ? even thought i have available funds? it also does not let me know when the next billing date is? how can...
So i had a number and i got a msg saying that if i dont pay until the 22/1 ill lose the number, today i bought a voucher of 48 and changed the plan in my settings to a 45$ plan, immediately the payment was down so basically i payed 45$ for that, the ...
I enter the sim number and all the new account information. Then when I go to the Phone Number page nothing works. I want to get a new number, but when I click the button nothing happens. I have tried several times, cleared the cache and tried sev...
How the billing works?Will I get a physical bill or email if I am not on AutoPay?Is there a smaple of the bill?
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