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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 29088 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 40810 Views
  • 185 replies
  • 29 Bravos

Plan change error

Trying to change my fathers plan online everytime I click on the Change Plan button on my profile page it brings up a blank page with no options to read threw , gives me a "try more options" link I can click on but then it brings me to an  Error 404 ...

kyem15 by • Great Neighbour / Super Voisin
  • 576 Views
  • 3 replies
  • 0 Bravos

Resolved! Forgot the email address associated with my phone number.

Hi,I created my account a month ago and since have had a hella time getting a phone that worked. (Not a public.m problem, a hardware problem.)   Finally, have the phone, and my first month is up and it needs payment.      With all the different phone...

Jas0n by • Good Citizen / Bon Citoyen
  • 1465 Views
  • 4 replies
  • 0 Bravos

In the States now, cannot buy data add-on

Asking for a friend He is in the states now, Ran out of data from the talk/text/data combo so he wants to buy another data only add-on. He gave me the user login info and there is $43 in available funds sitting in the account. Calls and text are work...

smp99 by • Deputy Mayor / Adjoint au Maire
  • 1676 Views
  • 14 replies
  • 0 Bravos

can't work on sms and pictures message

I've joined since 21 Oct and SMS could only be worked on my phone for first 3 days.  Until now, I have tried so many time for puting in and out the SIM card, it can't work.

oliviapyliu by • Good Citizen / Bon Citoyen
  • 1609 Views
  • 14 replies
  • 0 Bravos

Over payment charged !!!

I received my credit card bill and They over charged me twice and I tried toChange my plans from 25 a month to 10 a month and got billed $58.71 and $16.95 Why I'm paying so much what is this ? 

29shady by • Great Neighbour / Super Voisin
  • 1465 Views
  • 8 replies
  • 0 Bravos

Resolved! Cannot Connect to Network

Hello, This mornig i noticed that I was unable to connect to the network. Upon clicking the network icon on my phone it gave me a few reasons why. 1) Exhausted Data Plan - I am under the data in my monthly plan  currently at 1.25GB of 2.0GB2) Your Ba...

aafoster by • Good Citizen / Bon Citoyen
  • 2030 Views
  • 9 replies
  • 0 Bravos

Remove AutoPayment

Wife signed up for autopayment for a temp sim but never registered the # online and can't access online account to remove auto payment.  SIM is no longer with us, so can't use that number to get a text to register. Don't see a call centre for public ...

krarvind by • Great Neighbour / Super Voisin
  • 1160 Views
  • 7 replies
  • 0 Bravos

Resolved! changed plan now no service

Hey guys, I switched to a new plan yesterday my accounts updated but its acting like it is not.Have messaged MOD yesterday and no reply yet.Any way to hurry the process along ? or am i at the mercy of the mods 

Veder by • Good Citizen / Bon Citoyen
  • 2205 Views
  • 11 replies
  • 0 Bravos

Rewards Calculated Incorrectly

My rewards were calculated incorrectly and would like somebody to look into this before my card is charged. Thank you.

ELatina by • Good Citizen / Bon Citoyen
  • 984 Views
  • 5 replies
  • 0 Bravos

Resolved! Mexico DataPlan?

Travelling to mexico for 1 week and I am looking for a data plan for Mexico, what are my options?Thx

DataWest by • Good Citizen / Bon Citoyen
  • 2067 Views
  • 5 replies
  • 0 Bravos

Porting issue

Hey all,I switched to public mobile yesterday following all the information PM gives, but I can't recieve calls, send or recieve texts, and my data doesn't work.I have checked the APN settings, which all look correct.I can call out, but it shows up a...

Paying for my brothers phone

Hello. My brother has a phone with you but I would like to pay for his bill every month but do not want him to have access to my credit card information. Is this possible

mthompson by • Great Neighbour / Super Voisin
  • 995 Views
  • 5 replies
  • 0 Bravos

Porting issue

Hi Folks, I just want to start off by saying thank you for your help and input! Here’s my issue: I’ve tried to port my home phone number with Telus over to my mobile phone with Public Mobile. On November 3rd I filled out the change number form online...

Indyalexander by • Good Citizen / Bon Citoyen
  • 2803 Views
  • 28 replies
  • 0 Bravos

USA text without addon

Hello Im planning on going to the states and wondering if there is a fee for every one text that I recieve than to get a add on. Maybe if I get 10 texts in two weeks. Dont care if it would be 30 cents each. Tried looking with the fine print and could...

hotplate by • Great Neighbour / Super Voisin
  • 550 Views
  • 2 replies
  • 0 Bravos

Registered, but no welcome email or access to self serve account

This is more of a question for a moderator or employee. I registered a 2nd sim using a 2nd email address. During the process (3rd attempt) it said it failed and to try again. Shortly after i got a notification on my 1st account advising a referred fr...

marcojuarez82 by • Great Neighbour / Super Voisin
  • 717 Views
  • 3 replies
  • 0 Bravos

Looking for suggestions for new phone.

I'm looking for a new Android phone.  Any suggestions for one with the latest version or one that will get upgrade to new version? I'm on a budget of $300 and don't want to go over. 

tehowennathe by • Model Citizen / Citoyen Modèle
  • 1870 Views
  • 21 replies
  • 0 Bravos

Resolved! Loyalty rewards after porting out

hi everyone! I made a search and read many topics but can't find a clear answer on the following. I'd like to port my number from PM to another provider, but I'd prefer to keep my account with another (new) phone number and another plan (cheapest, li...

Azopp by • Good Citizen / Bon Citoyen
  • 1890 Views
  • 5 replies
  • 0 Bravos

NEW Client - Invalid sim?

I got a brand new sim and went through the activation process until the credit card portion. I put in my info and got an error. When I went to start again it said the sim was invalid. If I cant fix this in 24 hours I am just throwing the sim out beca...

bjohnston91 by • Good Citizen / Bon Citoyen
  • 1894 Views
  • 10 replies
  • 0 Bravos

Can't send international text.

I have international text on my plan and I've tried everything from adding exit codes and + sign and I just can't seem to get it sent. Just says "message not sent". Help!

Can't send texts

I just activated my sim tonight a few hours ago and got a new number. My plan is the $10 for calling, and 50 outgoing texts/unlimited incoming texts. I can call people and receive texts but I can't send anything (it doesn't say unsent though, it look...

changed plan and now phone wont work

help. my phones plan expired so the next day I bought voucher and downgraded my plan to same thing just less data. it says active but when I try to call out it says I don't have long discince add on .cant receive or send text .I emailed mods on sunda...

Resolved! The phone number entered is invalid or you may have created your profile already.

is this network relable? not even able to set up with out an error in first 10 seconds.  The phone number entered is invalid or you may have created your profile already. may have created your profile already? noThe phone number entered is invalid ? ...

pita_network by • Great Neighbour / Super Voisin
  • 1163 Views
  • 3 replies
  • 0 Bravos

Billing charges

Why doesn't my usage time add to the total reported?

Labsea by • Great Neighbour / Super Voisin
  • 717 Views
  • 2 replies
  • 0 Bravos

Plan renewed data not reset

Today my plan was renewed, yet when I look at data useage it shows as if it was still last month. Should my data useage reset to zero? My account hasn't reset my data. It's not a data add on as I have unlimited talk and text with 8GB data 3G speeds. ...

tehowennathe by • Model Citizen / Citoyen Modèle
  • 584 Views
  • 3 replies
  • 0 Bravos
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