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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Trouble activating my new plan

Hello everyone, I am having difficutling activiting my new cell phone plan. The phone I am using is a Samsung Galaxy J 1 (6) SM-J120W. I have read a few other disuccion posts that gave the impression that other customers were able to activiate this...

Charging me multiple times

I have just noticed that my visa is being charged multiple times a month for my phone plan. I have 3 accounts (my sons and mine) yet 4 payments r being withdrawn so I'd like this looked into please

Resolved! Plans

How do I add a plan

I want to buy a new phone. How do i check compatibility?

The check your phone link is not working for me.

Resolved! How to cancel a plan change

All communityThis boardKnowledge baseUsersPrivate Messages I was browsing the plan change page. I tried a plan change but did not see cancel button before submitting payment options. I suggest add a cancel button to the plan change page, Whats your ...

Resolved! Porting number from VOIP.ms to PM

Has any ported a number from VoIP.ms to PM successfully?

Cannot Receive Call from US

Hello! My fiancee travelling in the US cannot call my 825 -xxx-xxxx number. She is able to call my landline with ease and I can even call her but she gets an automated rejection message when she attempts to call my public mobile cell. Please help! W...

New phone set up

trying to set up my wifes phone. went through everything and got an " oh oh" message. when I try to start over it says sim card is in use by someone else. that would be me. what now?

Resolved! Data

Do you get notified when data is almost used up? Edited by computergeek541: moved from "rewards" category

Auto pay

My credit card has expired so my auto pay is not going through. I am having trouble creating a self-serve account. Can i set up auto pay with my new credit card in person or by phone anywhere?

Resolved! Any relation?

My apartment building of only 80 units recently changed over to a lobby intercom system whereby when visitors buzz you to get in it goes through your cell rather than a landline. This building is ions behind is all I can say. Anyhow since I am now ...

Resolved! Pl

How do I get my original plan back

International texting

I have international texting on my plan but cannot send a text to Europe , can someone tell me why and what to do ?

Calls not going through saying it’s long distance

Phone can not make or receive calls but texting works. Balance there of 10$. How can this be fixed? It worked fine before.

Resolved! Auto Payment

If I for instance have auto pay set up and it says pay $xx.xx by 11:59pm August 19 - when does the auto payment happen?

Resolved! Why did the authorized retail store "Style Mobile" charged me $15 for a new sim card?

I was charged $15 plus HST for buying a new sim card at the authorized retail store "Style Mobile" in Scarborough Ontario. However, the same sim card is advertised online at $10 only. Have I been over charged by "Style Mobile"?. If so how can I get a...

Resolved! Disabling Voicemail

(I'm not sure where else this sort of topic would go, so here I am in discussions.) Hi, I think it would be nice to be able to disable voicemail because I never use it. I had it with Fido and previous carriers and Fido is where I, for the first time,...

Resolved! My account is locked

Hi,Dear customer service,A few days ago I bought a public Simcard and I registered on the site. But when I signed again for Auto Payment, I received an error regarding my user and pass and my account was locked! Let me know what shall I do?I was wond...

Resolved! I don't remember my email or password

Hi I need help I don't remember my email or password that's registered to my self service account

Resolved! cant sing in on my account

hi every time im trying to sing in my account sed invaled email and password

US Coverage

I bought a US add on including data. However coverage was almost nonexistent in the Detroit area. Couldn’t get mail or use google maps which is why I got the plan. How do I get a refund of the $20 I spent on a no-data data plan?

Resolved! Sharing Data

Is there any way we can share our data with someone? If so, how do we go about doing this. I just never use all of my data up within the month.

Resolved! Are there surprise charges with PB ?

Hi, I have the 25$ plan with autopay, nation wide txt and calls. I'd like to interrupt my plan for one month so I don't pay for that month since I'm travelling. Can I do it and then recover my old plan after 40 days? Do I get to keep 500mb + 500mb (...

Resolved! trying to open a new account but my phone number is already used on another account

I opened an account for my dad and used my number as a secondary contact....now I cannot seem to open an account as it says my phone number is registered to another accountI changed the number for his secondary contact and it still won't let me. How ...

Pokemon Go login issues with Public Mobile data

Hi, Recently from 3-4 weeks I am having issues with Pokemon Game where I am not able to login and first i thought it was an issue with the game but later saw that it works on wifi but not on my mobile internet.Looking more intho this on internet i se...

Resolved! Plan won’t renew

There is more then a sufficient amount, and when I view my transactions it says the plan went through. Although when I try and place a call, or call *611 it still says I don’t have an active plan @CS_Agent

Mod Help

Hey guys, i need a moderator to help me with a friend, i set up her account for her and she is having problems with bell releasing her number, i want to change numbers but it wont' let me, this hapened to me once before and someone called me and they...

Possible to Transfer Bell Home Landline Number to Public?

Hey guys, I was thinking of possibly getting a mobile phone for my dad. He currently only has a telephone landline with Bell, which is getting expensive and is difficult to reach him when he’s not home. Does anyone know if it’s possible for him to ke...

Invalid SIM

Hello, hope you're all well. I registered my SIM last night, followed by multiple restarts but am still seeing a 'Invalid SIM' message. I then contacted @CS_Agent via PM shortly afterwards with my details but have yet to hear back. I tried restarting...

Resolved! Can I just activate a number for 1 month?

It says pay by month. No contract. So if I activate a number today and next month I decide I don't need it do i cancel or just not pay?

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