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I changed my plan, do I need to return the excess deductions to me

I switched from another company to your company to use. My plan is $25, but my data has been unavailable, personal hotspots have not been available. I have been using your company for 2 months, and I can’t solve my problem until now, please help quic...

  My plan is $25, comes with 1GB data, Apple mobile phone, but I can not use the data network