Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I recently switched to Freedom mobile. I want to port my Public Mobile number over to my new plan. How do I do this with Public Mobile?Thanks
I´ve done all of the steps for the activation of my new SimCard but when it comes to the Payment your server is not accepting any CreditCard I´ve tried about 3 CreditCards and it is not working. Looking forward to hearing from you
Please help I need to reset email and password for self serve
I have a PM phone for almost 4 years, I am set up on a pre-paid plan where the total amount monthly is charged to my credit card. in Decemer 2019, my credit card was charged however, my phone was "suspended" for no payment and I could not make or re...
Hi there, I'm wondering how to call a Belgium phone number with PM?I bought the International talk package but it won't allow me since it only supports calls to: China, Italy, Puerto Rico, France, South Korea, Singapore, HK, Germany, Spain, Malaysia,...
Hi, I just tried to order my SIM card online and the payment went through but when the page refreshed it said my ZIP code was invalid or something and asked me to enter all details again? Which would result in a second payment? Now Ive lost $11.50 an...
Hello I do not know why all users of PM are having problems lately, is like if we are not following every little detail with our accouts something awfully wrong would happen. For second time the first days of January I refer a friend and............s...
A Phone symbol and arrow on the top Are showing on my screen like I'm in a call but I'm not and on an iPhone It would light up green as well but it's not it just shows a phone with an arrow facing away from the phone beside LTE kinda like this What ...
Is there a way to check messages without using up minutes?
Good day,I write to request a teturn of monies paid for activation transaction which did not materialised. The activation # 8091465 and the amount was $45.20.Just to be clear, the payment was made and the account was never activated nor service recei...
Hi there! Public Mobile, do they have any pay as you go offers (not monthly fees, but pay as you up the data which could by 30days, 60days, 90days, etc.)? Thanks in advance.
Hi ! I just received my Sim Card that I purchased 3 days ago on public mobile website. Now that I try to activate it to complete and choose my plan, it says : invalid SIM. Did this happed to anyone yet ? I checked and everything is ok with my phone t...
Hi, I signed up on december 18th and was told that I would get the 2nd month for free, but when I logged into my account on january 18th I had only a 10$ credit and not 35$ as I had been told. Went to the retail store but they couldn't help me. Has t...
I just paid with autopay and credit card 10 minutes ago, but my account stays "plan expired". Please help
Hi! Im travelling to the US for 5 weeks, leaving Canada tomorrow. Are my only options plan add-ons? Get's expensive after awhile. I thought I read somewhere that there were new US plans?
Do I have 90 days to resume service (same sim card & phone #) if I transfer to another provider? If so, would I be resuming the plan I was on (add-ons and bonuses included?) or would I have to pick an in-market plan?
A PM SIM card was bought online a month ago. Is there a expiry date for SIM card activation?
I'll be traveling to the States in February. I still have my Holiday gift with international minutes. Will I be able to use that to phone while I'm there?
Would a phone in the US registered with a bad ESN work in Canada or this network?
Is it correct that there are no taxes on $40. 00 dollar plans when I started the account there was 6 dollars tax but looking at my account today they only take the $40.00
Hi, My wife used the "refer-a-friend" and her number shows up in my account, BUT, no rewards are being applied. This has been going on for a long time now. Please can someone help resolve this issue? The other account is active and in good standing t...
New account- Sorry, your login attempt failed. Please try again.
Try to update credit card with new expire date, but failedUnable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact ...
I am heading to the US for a few days and want to be able to text. I don't need to make phone calls or receive them if I can text, and I don't need data. My plan says unlimited international texting, so I am looking for confirmation that I am goo...
Going into a friends camp(east of Trout Creek) this weekend for the first time since ponying up on PM.Coverage map says I'm good but on the fringe- report back next Monday
I checked my rewards info. I am using the Koho prepaid credit card to pay my monthly bill. The rewards info shows I owe $36. I am on the $40 plan. I calculated the bill to be $40.68 ($36 x 0.13 HST or $36 + $4.68).Does this sound correct? I need to e...
did not accept my payment voucher, my sim card is activated, my register and i am on the plan but when i go to put my voucher is says 404 not found
What is the tariff for calls to Dubai UAE
