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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I have overcharged problem, i got a one charge on 15 Aug 2019 but is not under my public mobile acc

Hi everyone, I had 3 difference account in here, however , all payment Due Date is the same on first of each month, but i found out my Mastercard statement on Aug 2019, i saw have one item on 15 Aug 2019 charged me CAD11.30, i really don't understand...

To moderators

My plan is on automatic renewal, was renewed, made calls this morning, now it's telling me calling is not part of my plan. Please advise

Unable to verify credit card information

Trying to buy an add-on, keep getting this error. I tried re entering the information. It's the same that gets charged regularly. Cannot purchase an add-on.

being charged twice every month and only realising it now

Hi, Im being charged twice one on the 22nd of every month, and on the 25th of every month. what is going on and who can I contact? this has been going on for months and only now I have realized.

Resolved! Locked out

Hi there,I've been locked out of my account, I can't even login to change it; it states to contact public mobile. How do i get passed this, I need to pay my monthly bill before its too late

Resolved! Phone number

Once I order and sim card do you activate my phone online?? Will I receive and phone number

Resolved! REFERRAL REWARD Code not working

Hello ! I was registering with Public Mobile and was given a refferal code, the system did not accept the refferal code. how do I go about getting the code to work and applying my discount?

Resolved! How to force moderator team to answer messages quickly?

How to force moderator team to answer messages quickly?

Locked out

I verifying my account to public mobile please let me in

Resolved! voicemail setup charge

i have been deducted 7 min from the 50 min allotted in $10, 30 day plan for 7 calls to my cell phone number just trying to setup my voicemail ! I thought this would happen only when trying to read my voicemail messages. I had tried to set up from a ...

Resolved! my account is locked

account locked, remains locked after days, I cannot reset my password despite waiting the suggested hour of lockout time

invalid sim message when trying to activate a new sim

I tried clearing my cache and cookies. I tried waiting a day before trying again but I am still getting the same message. Please advise.

Spam Calls every hour from same area code, different number

Hello Community, I'm getting Spam robo calls from different numbers, same area code, every hour for two days now (variants include: 705-811-****, 705-302-****, 705-566-****, etc...). Each hour it's a different number. I have downloaded Truecaller to ...

Resolved! Suspended account being ported out

Hi, I was just wondering if your account is suspended due to non-payment, will the account still be able to be ported out to another provider? Or does the account need to be in good standing for it to be ported. Thanks in advance

Resolved! Payment by credit card TD VISA

what is the easiest way to be by credit card. tx perry

Hi

Hi I Have A Balance Of 52 $ On My Account ? And It Will Not Let Me Pay My Plan

Data isn't working

My plan has data included, I got a Public Mobile SIM card just last week and for some reason, my data isn't working.

Resolved! Referel discount

I haven't received referel discount, as i refered my friend.

Resolved! Need PUK unlock code

Hey guys setting up a new account and iPhone is asking for a PUK number. How do I get this?

Resolved! Overcharge

I have a (create your own) plan for $50.00 a month. My last two statement mention $50.00 but my credit card was charged &55.20 . Does anyone know why and who could fix this?

Resolved! Over payment

How am I able to get back money on an over payment? I hit the submit more then once when I was making my payment through a debit visa.

Trouble activating my new plan

Hello everyone, I am having difficutling activiting my new cell phone plan. The phone I am using is a Samsung Galaxy J 1 (6) SM-J120W. I have read a few other disuccion posts that gave the impression that other customers were able to activiate this...

Charging me multiple times

I have just noticed that my visa is being charged multiple times a month for my phone plan. I have 3 accounts (my sons and mine) yet 4 payments r being withdrawn so I'd like this looked into please

Resolved! Plans

How do I add a plan

I want to buy a new phone. How do i check compatibility?

The check your phone link is not working for me.

Resolved! How to cancel a plan change

All communityThis boardKnowledge baseUsersPrivate Messages I was browsing the plan change page. I tried a plan change but did not see cancel button before submitting payment options. I suggest add a cancel button to the plan change page, Whats your ...

Resolved! Porting number from VOIP.ms to PM

Has any ported a number from VoIP.ms to PM successfully?

Cannot Receive Call from US

Hello! My fiancee travelling in the US cannot call my 825 -xxx-xxxx number. She is able to call my landline with ease and I can even call her but she gets an automated rejection message when she attempts to call my public mobile cell. Please help! W...

New phone set up

trying to set up my wifes phone. went through everything and got an " oh oh" message. when I try to start over it says sim card is in use by someone else. that would be me. what now?

Resolved! Data

Do you get notified when data is almost used up? Edited by computergeek541: moved from "rewards" category

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