Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Can’t text $15.00 plan

Purchased your sim. Phone is unlocked. Data and cell # works. Won’t send or receive texts. iPhone 6s

Resolved! Call forwarding

Did I have to pay for this option?

Resolved! Help to unlock self serve account

I have pm selfserve account,but as now my account has been disabled maybe login too many time with the wrong password So try to resetting the password by entering the email but afterwards nothing happened it just stick at the verify the emails Can...

Service not working

I just recently got a new Public Mobile Sim Card and I have activated it as well but it’s still showing that I have no service. I have tried rebooting my phone, the lost and found trick, waiting for 10 hours to see if it would work but nothing is wor...

Resolved! Referral code

Is it possible to add a friends referral code after I activated a plan for the first time just 12 hours ago so that he will get the one dollar off per month and one time $10 credit?

US ROAMING

I have been trying to ask the MODERATOR TEAM, for a couple of days and no one is responding to me.I purchased the add on for Talk, Text, and Data for US roaming, but nothing worked at all!Can I get a refund or my money paid transfered over to reguala...

Resolved! Dependent phone line.

If I want to add a line for my child can I put it under my current account or do I have to make a separate account for their phone? Also if I have to make a separate account can I even do that with all the same information as my first account? Or wil...

Resolved! US roaming

Hi,I have $15/month plan,(100mins outcoming call canada-widely),if i buy $8 US roaming talk only add on,can i make unlimited call to US and canadian numbers in US or have touse my plan mins(100 mins)? and i have to make my cellphone setting--data r...

Resolved! Sign up by August 21st and save $10 on the $50 Plan for 6 months-Help salesmen did not pick promo

I just realized as I was going over my boyfriend's account that the salesmen did not sign us up for the correct new customer activation promotion at London drugs. Being a new customer we did the activation in store as the activation process can be pr...

Resolved! No Phone Service Abroad

I have the $30 a month plan which says I get international texts but when I arrived in the UK yesterday, there was no connection to a local service provider and the phone was saying Emergency Service only. Also, do I get my 0.5 gig monthly data int...

Resolved! Locked out

Been a while so I thought I would jump on the website to look at plans and probably upgrade for more data... Turns out I forgot my password and evidently whatever answer I put as a security question is not correct... I have access to my email phone a...

Resolved! Bonus 1GB Data and Switching Plans

Hey, I'm new to the community page and I couldn't find an answer to this, if I just couldn't find it and it's out there sorry in advance, haha. I want to set it to change my plan on my next renewal date, and a disclaimer said I lose all promotions wh...

Dropping calls

I’m dropping calls here and there any suggestions for example turning off LTE? My reception is almost full

Resolved! [Deleted]

Locked out of account need help

Resolved! exceed your data limits

what happens when you exceeds your data limit?

Need a moderators help

I put in my voucher says the plan is active but nothing is working and it says I own $50 when I have already put in my voucher nothing is working on my phone and the account took my money

Cannot hear callers on my cellphone

Hi, I have new or refurbished version of an M9 from China. I cannot hear anyone that I call but they can hear me just fine. Any suggestions about what might be causing this? Thanks. Pam

Another AutoPay failure

Not holding out much hope but saw a thread that said I might get a quicker response posting here than contacting the mods directly if my account is suspended so thought I'd try. My AutoPay failed for an unknown reason so I have been without service a...

Resolved! No Network Connection on a new phone

I bought a dual sim phone - a Samsung A2 core. On my old Alcatel phone the network connection works. On the new phone it says "No network Connection". I've restarted it. The phone has software to manage a dual sim, and there is currently only 1 sim ...

Resolved! Can't set up voicemail due to this message

Hello, I just activated my 25/month plan with Public Mobile today.I am unable to set up my voicemail. I tried holding 1/calling my own number but instead of being prompted to set it up I get this message: "Sorry, we cannot complete your call, you do ...

Resolved! Referral Code

How do I get my referral code, please?.

Resolved! I want to see my Bill

I just switched to another provider and I wanted to look at my Public Mobile bills. However, when I log in, it says the account has been deactivated. Additionally, we set up preauthorized payment on our plan but we never got the $2 auto-payment deduc...

US Data only add on cellphone settings

I'm going to buy 500MB US Data, how to setup and how it works?My phone is Samsung s7, so how to setting my phone, I can use the data in US.Thanks

Resolved! Why did I get a text saying my phone is due on the 5th when it's not due till the 7th

Why did I get a text saying to pay on the 5th by 11:59pm when my plan is not due till the 7th?

Autopay fail/overcharge

My autopay failed for no reason and when I went online to manually pay, I selected the "amount owed" which was $108 yet now there is a higher charge on my mastercard. Can someone contact me about these two issues?

how to top up credit

trying to purchase add-on while travelling abroad. Need approximatly $22 extra in order to do so. How do I add credit to my account via credit card so I can purchase this add-on? I have asked several people to look with me and still we cannot fig...

Resolved! Want to change my email address because I lost my old email and can't remember my password

Resolved! Any word on eSIM support?

I know Telus doesn’t even have it yet, which is a shame, but I really hope before the year is up that eSIM support will be a thing with Telus/PM. Any rumours? Lucky has it and it’s got me considering their network, but I am really happy with what PM...

i'm planning to travel to south korea

I'm planning to travel to korea, so i'm gonna change my plan like $10 + international calling.so i wonder, the international calling add on is included "incoming & outgoing" or just incoimg or outgoing?i might have a really important phone call when ...

Community

Forum Posts