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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Activate but want to start later

My present phone plan resets on the 26 of October. I would like to switch over at that time. I started the process to see if there was an activation date selection. I got to the point where it asked if I wanted to switch the number and the screen...

Resolved! International Talk Add-On Not Working

Hi. My base plan includes unlimited Canada-wide talk. I added the 400-minute international talk add on for $15 earlier this morning. Whenever I try to call overseas (London), I get a message stating that talk is not included in my plan. I've tur...

Should I switch To Public? I have questions...

I’m currently a speakout wireless customer. Would like to try out Public Can I port my current phone number to Public? I’ve tried setting up an account and it asks for my number but won’t recognize my current number. Have had it for almost 20 years a...

My new voucher doesn't work

Resolved! text message delay

i switched to public mobile from kodoo yesterday. one thing i noticed was sometimes text message takes a lot of time to deliver. is there anyone getting the same problem?

Changing plan after account suspension

Hey need to change my plan after my account was suspended. Need community moderater to help out with this problem

Resolved! Community moderater

Hey I need to get in contact with the community moderater to change my plan after my account was suspended. How do I do that?

Double payment

Hi. I've been using the public mobile phone since September.I've just paid for this month plan which was $40.However, there was a double transaction about payment.I checked the payment history on my account and TD bank account that it was deducted 2 ...

Over 48 hours can’t make calls and no admin help

Getting very frustrated and wanting to find a new carrier...over 48 hours now and still cannot make outgoing calls and no administrator has made contact to help or rectify. Although I understand that supposedly this system (i.e. not being able to spe...

locke out

my account is locked out.please help

Resolved! How do I buy add-on with rewards?

If I have auto pay / refer a friend / community reward ready for next renewal can I use them first / before renewal for an add-on?

Usage History and Notifications?

A couple days ago I got a text saying I was at 75% usage (9 of 12gb) and then today I got a message at 95%. My usage history and my phone logs don't show anything near that. What's up?I'm out of data now and my add-on also emptied itself out.. =/ Thi...

Possible issues related to changing plans

Hey all. I know of the issues with autopay and such. I'm wondering if that would be why my plan never switched. I was set to change from the 45 to the 50 dollar plan (need the extra GB) however online and through the dw app its telling me I have hav...

When does the US Roaming add-on actually start?

I need US Roaming Talk/text/Data - but not until thursday. Can I buy it now and ask it to be activated then? Or does it just activate when it touches a US network? Or does the 10 days start the moment I buy it?

Resolved! ASUS ZenFone 4 max

Cannot send or receive MMS on my ASUS ZenFone 4 max, everything else works great.. Anyone know the "correct" settings for this phone?

account

the password I was given does not work. I need a password reset or the password please.

24 hours that my kid's phone shows as "service disabled"

...however, service is active, as confirmed in my account info (and I double checked if my automatic payment had gone through as scheduled, on the 29th and it did). I rebooted the phone multiple times, I even removed and put back the sim card, as an ...

Incoming calls and texts not working

Hello, just wondering what I should do in this situation. Incoming calls are not working, people who try to call me get redirected to voicemail. Other people's texts are not coming in either. However, all outgoing services are working.Would like some...

Resolved! Is there a notification that the Data usage is almost gone?

If the Data usage is 50% or 75%, is there a notification from PM?

Rewards

Everyone can get rewards1. Loyalty ($1 off every year you stay per month)2. Refer a friend ($1 off per month)3. Auto pay ($2 off per month)4. Community (depends)

Offer: $40 for 10GB?

Hi, I believe I signed up for the above offer, a couple of months ago, via Public Mobile, not another carrier. It stated the new offer would take effect upon new billing cycle. The new cycle came and went without any changes. Any ideas as to what off...

Resolved! Online activation giving me "generic error" page

Hi!Just got my SIM card today and can't get past the first Account Setup page.Went through community posts, but nothing covered this issue.I tried clearing browser cookies etc...repeatedly in chrome...restarted the computer at least five times...with...

Unlocking sim card pin code - leaving public mobile

Hi, I am leaving public mobile for Freedom mobile. I have an LG4 (it is over 2 years old). When I put in my new sim card, my phone asked me for a pin code to unlock my sim card network. I have been unable to reach Public mobile for an answer. Thanks ...

Locked out of self serve account

I need a password reset on my account. It's showing a message that I'm locked out and need to contact support.

can't set up autopay

hi i lost my credit card recently so i got a new one and my account if suspended cuz the payment couldnt go through. i am trying to add a new card to my autopay, but it doesnt accept the card. it keeps saying that they are unable to process the tra...

plan change today

#moderator My plan expires/renews today and I want to start a different plan today but it only appears to let me start it on next renewel. Going from $40 plan to $25 plan. Please advise

Didn't enable Autopay, but it's on. Never received emails saying that I was charged for other months

I signed up for the service for one month while I was on holiday in a place where my carrier doesn't have coverage. Although I specifically didn't want autopay and was careful NOT to enable it (as I wasn't looking to use the service except for the m...

Pay for 4G lTE getting 3G speed

HELP

hii've bought a simcard and a $50,- plan the plan ends 19 oktoberw've run out of data so we've made a deposit of another $50,- on the accountand i'm trying to renew the plan but this isn't workingany idears ???can anyone help me with this problem??fr...

Current Data Pan Speed - is it 3G or LTE ?

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