[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Changed over sim internet not transferred
Spoiler I got a new sim recently (existing public mobile customer, old sim stolen) everything was transferred over apart from data, my partner has public mobile and we checked his cellular data setting were the same as mine, his connects and mine do...
PM, thank you for making me reasonable ! ($ 15 plan).
Hi, I just want to say thank you to Public Mobile for the $15 (100 mins, 500 MB) plan. I am 40 years old, so I didn't grow up with data, but in the last 3-4 years, I was with another company, and consuming more and more data. I didn't like this way o...
calling voicemail
May I ask whether calling voicemail is included in the minutes of the plan?
Resolved! Log in problem
Hi I Want To Log In To My Account But It Says I'm Lucked Out AND I Have To Call Customer servic what can I do ?I also forgot my password please help I want to log in to my account online and pay my bill
Resolved! Data cycle
Is the data cycle same with the payment period?
Resolved! $10 rewards
Hi, I just activate my account today with a referral code. How long will I get that $10 reward?
Re: [Price Change]: 1GB Data Add-on Now $15
Spam? Maybe if I could even pay my bill. I have never seen anything so ridiculous in all of my life.
Resolved! No service on our two cell phones
Both our cell phones are now showing 'no service'. Is this a tech problem with Public or are we messing up our phones. (Cornwall area of eastern Ontario.)
Frustrating
I cannot sign into my account, is there a way to pay without using the web?
sim card
I keep getting a message "invalid sim card" when i try to register. Why is this?
Wrong data usage
I haven't used my data yet, but showing in my usage as 966 MB used out of 1024 MB within two days of renewal
Incoming calls and voicemail
I have had my plan for over a month and while I’m generally satisfied, some people have reported not being able to call my number (672 area code). I’ve also just tried to check my voicemail for the first time and I have the same problem - it just say...
Resolved! Disappearing posts
[New thread and topic created ....... Luddite] @Anonymous another one of my post has dissapeared? it even shows that you made a comment to me byt that us gone as well. I told the OP about the special promo box etc.... @Luddite do you know why my po...
I need to transfer my plan
I need to transfer my plan to my family member please call me 647 xxx xxxx edit: ph removed by NDesai
Resolved! Change plan not available?
Hi PM Support,I cannot see payment plans, I need to change before renewal date comes.Please advise.See attached picture.Kind Regards,Beehjae
Over charged
I was charge twice. One the regular amount and one with the discounts. I have been a customer for many years now and this is the first time this happened.
Resolved! Request Refund
I am writing to request a refund of charges made on my credit cards for services never used. I don't have a phone number from Public mobile and no account so there should be no reason for paying for such charges.I tried to activate the Public mobile...
Resolved! How to Escalate "Come back to Public for up to $200 of sweet savings off your annual phone bill" ?
I received an email with the subject "Come back to Public for up to $200 of sweet savings off your annual phone bill" and rejoined Public Mobile activating a plan of $40 or more, which according to the email is supposed to provide me with a $15 month...
Log in
It wont let me log in it says invalid email but when i go to create an account it says it already exists so i dont know what to do
Resolved! My new credit card for my cell phone auto payment
My credit card expired, I want to give you my renewal credit card for payment
I don't have access to the data in my plan
My account states that my plan includes 1.5 gigs of data but when I checked my data usage the statement included only a promo of 1gig which is almost completely used but the 1.5 gigs is not listed. I also received a message that I used 90% percent of...
Data
How am I going through so much data so fast?
Phone Compatibility
Hi, can some one confirm for me that this phone is compatible?Asus 5.5" Qualcomm Snapdragon423 2 GB LPDDR3 16 GB eMCP Android 8.0 Black Zenfone I'm looking at it at staples, but I can't seem to find it on the compatibility chart Thank you!
Resolved! Can’t change plan when on autonoay
I tried changing my plan, but it tells me I don’t have enough funds in my account. I am on auto pay, so there are no funds in my account.
Resolved! One time referral Bonus
Is the referral bonus put right on the first bill? Or added on after initial sign up?
Resolved! Invite a friend bonus
I invited my mom to public Mobile today, and I forgot to use my code to get the bonus. Is there a way to claim it?
Resolved! No Service
Signed up today and phone says no service, phone is an iphone7, and unlocked. Went for a 20 mile drive, no service anywhere?
Resolved! Loyalty Reward
Where can I find the date I started Public ? Looking to see when I can expect my first loyalty reward. ecowen
Maximum Referral
Hello, is there a maximum number for the refer a friend reward or you can refer as many as you can and earn the 1$ per month reward each referrals?
