Community

Resolved! Terrible Walmart service in Dartmouth Crossing, NS

One evening my son and I went to Walmart to purchase a SIM for his phone. I've been a PM customer since January and have had zero issues - I love the service and the concept! My husband, mother, friend, and sister have all switched. I waited at least...

Resolved! Voicemail box is locked. How to unlock when out of country

Resolved! 500 mins for $5 deal GONE ???

is the 500 mins for $5 deal for $10 plan still available? I could not find it any more in Purchase Add On. I have a $10 plan. So sad, it is gone without any announcement.

Resolved! No internet in Vancouver area

It says internet connection is fine on the coveragemap, so I got PM SIM card 2 weeks ago.However in fact, there is no internet connection all the time, wherever I am in Vancouver, even if I am in Downtown.Can't call, can't text... I dont understand w...

Resolved! Possible referral if they can keep their nbr when they go south in winter?

Friend goes South for 5 months and would like to put their nbr on hold till they return in spring, is this possible?

Resolved! Number porting

I ported my number (from iTalk BB) when activating my SIM. When someone calls my ported number, my iTalk BB house phone still rings and my cellphone does not. However, when I use my cellphone to dial out, it shows as my ported number. How do I get my...

Resolved! Is there any way to speak to a human at Public Mobile?

I recently lost access to the email account \I used to register for self serve. to top that off I cant recall my password....and I am locked out, I want to register my new creditcard with them so I can pay  my plan and continue using my phone. I just...

Resolved! 33$ worth of refer a friend rewards

This is going to sound like a real first world problem here.  I appear to have 33$ worth of refer a friend rewards which should not be the case.  I haven't referred a soul.  I'm kind of confused about this and only recently looked when I was finding ...

Resolved! My automatic payment didn't happen this period...

Been a Public Mobile customer for almost a year now, been on auto-payment the entire time. This has worked flawlessly until today. I woke up and, upon attempting to make a call, I get a recorded message saying that I do not have an active plan. My cr...

Resolved! Where can I find the PIN number for the account t

I just set up an account t for a friend and she got a puk lock, I asked a moderator to help and he needs her pin but her phone is locked she can't get the text message from public with her number. How can I find this to get the moderator to give us h...

Resolved! Credit card not being saved in account for autopay

I am teting to save credit card for autopay, the account doesnt seem to save the information So I have to manually make payment every month and dont get $2 autopay discount.

Resolved! Canceling autopay

I need to cancel one of my phone plans but cannot remember which email address, username, or password I used when I registered the phone number. I only remember my phone number. I can see that the monthly amount is deducted from my VISA card account ...

Resolved! Switching phones from apple to samsung

Hi,can I switch from and apple to a samsung and keep my phone number? If so, how?thanks!

Resolved! No service

Hey so I woke up this morning to having no service and I have tried turning my phone on and off I have tried removing the battery and SIM card I have checked my bill payment which is not due until October 13th I'm stumped.

Resolved! U.S data roaming

Hi Last month I switched to a $60 plan which has U.S data roaming. While I was able to use my data in the U.S. in the last cycle, it stopped working by the change of cycle. I can still call and text, and I see the 3G or LTE sign but there is no actua...

Resolved! Promo

Hiim a public mobile customer but I’m trying to get the new promo do I have to buy another SIM card to do so?

Resolved! Re: Changing plans/renewal date

 Ran out of my data 2 weeks before renewal date. I added minutes to account. Then selected  “Add new  plan “ Selected. “Start now”.     ... and nothing changed.   Still says old renewal date and the money still in account ..  I have done this 4 times...