Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi thereI am having trouble moving my current number over from speakout. I tried to enter my current speakout number but a message pops up saying that "We are unable to transfer your number." I can't find the solution to this probelm on the community...
its been 3 weeks im trying to change my phone number and the message i receive its always the same: phone number change failed...my account is active...please help me...
I was in the US recently and purchased the $10 add on. But i was unable to access data, minutes, or text. I went through the troubleshooting and made sure roaming was turned on. Is there a way to request a refund of the $10 charge? Thanks
Hi all, when an outgoing call is unanswered, it rings but does not go to voice mail, does the call count toward airtime useage? I have the 100min plan so this makes a difference.
I just registered with Public Mobile.I am waiting the 2 hours required to transfer my old phone number over. Should Data come instantly or does that take 2 hours as well?
Mostly I am just curious about this but, if something peculiar like the following happens where I can notice it, who is to say that it isn't happening somewhere else where it might get buried in some real usage information! I am seeing something biza...
I'm porting my number over to Koodo, where I am i have less than stellar speeds in general and if public mobile data doesn't feel like working then it won't. My new sim card will maybe be here the 19th. On overview it says my payment date is the 18th...
Yes, me again! Still trying to figure things out. I'm trying to match up what I see in terms of usage in my plan (78 of 100 minutes used) vs the detailed usage information (with the list of all calls and their duration etc.) BTW, I agree with other c...
After my account had been on suspension for about a week, i went to top it up today and pick a new plan. When trying to select a new plan, the page would only partially load and did not show any plans to choose from. I ended up having to top up the a...
Like top 50% and top 10%?
Ive been on autopay for months now all of a sudden i Have been suspended? I have a valid credit card and no service? what has happened?
Are you able to turn off and disable voice mail? When I check my usage history it shows calls to voice mail but I don't have any calls on my iPhone history to match what is being counted with Public Mobile.
My friends Phone# xxx xxx xxxxRequest you to add my refer a friend rewards in my account Thanks,Gaurav Savla Edit: Phone number redacted by will13am. Please do not post personal information in the public fourm.
Just a new (happy) member trying to figure out the “texting with pictures” feature on my $15. Plan. It is not a problem so far for me, as I also have the bonus 250 mb of data. But I would like to understand what’s happening.I have an iPhone 6s plus...
How to send text message to china? Thanks.
Hi, My husband and I just switched to PM. We are Koodo customers. We both activated new lines and per instructions we both sent private messages to moderators to transfer our numbers from Koodo. My husband got a reply from a moderator and his number ...
I recently renewed my plan, but i haven't used up 5GB of my web from the previous plan and now I'm at 95%. I'd like to get my monies worth and receive what's included in my plan.
Hey guys, Today I bought a voucher downtown Toronto and it succesfully topped up my balance, but now when I try to make the payment it won't work. I added 40$ and the amount owed is also 40$. I click on "Make Payment" and then it refers me to the pa...
hi i need to renew my plan but there is no option to renew the same plan early. please help
Hi, I tried to replace my credit card. But, it shows "Unable to process transaction. Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Pls contact your card issuer for more information." ...
My number was transferred to Public, but my phone was not unlocked by my old provider and so the new SIM will not work on my phone. Now my old provider will not unlock my phone because the number has been ported to public so I need to switch the numb...
Hello, I paid for a plan that shoud have 2GB of data. The phone and texting is working, but I still don't have data. I've previously had data working with this phone under this exact plan - my plan was temporarily suspended and then reactivated, and ...
NOT SURE IF MY PHONE IS COMPATIBLE. THE SEARCH BOX SHOWS THAT THE SAMSUNG J2 SUB-MODEL SM 00G IS COMPATIBLE, HOWEVER MY PHONE SHOWS THE MODEL TO BE A SAMSUNG J2 SUB-MODEL SM G532M. IS THIS SIMPLY AN EXTENSION OF SM 00G AND THEREFORE A COMPATIBLE PH...
My account was overdrawn I need to have the situation rectified. How long does it take before someone gets back to me? Yours Michael
As the topic says i cant pay or switch credit cards - tried 3 cards including my business card and all get declined. But I know they're active as i work for the bank... something is happening!
Hi all, I joined PM on friday of last week and all was working fine on friday, saturday and sunday. This morning, when I call my pm #, the person answering does not hear anything but I can clearly hear the person... The same happens when I call anoth...
Hi I have tried several times with my business credit card and called the band credit card.centre they say no deny so far.
I've noticed this morning that, when receiving voice calls, that there will be periods of time (eg. 20 - 30 seconds) where voice is just lost and neither I can hear the other person, nor can the other person hear me. Then, all of a sudden, voice is ...
