Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
iMessage and texting does not work right. Nor can you tap, easily, the button to start a iMessage. I would wait.
I am unable to phone out or recieve phone calls, incoming calls go right to voice mail. I am able to use my data, I am on auto paymen and payments was taken on Sept 27 but I did not recieve a text letting me know that my plan was successfully renewe...
I've been having the same Issue, only i haven't bought US roaming ever
Hello,I tried multiple time to make a payment with my credit card and I always get this error (Unable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card ...
Hi I activated on yesterday September 30. Received $10 one-time credit today.But didn’t get *New* Extra $10 one-time credit. Please check for me when can I get it. Thanks!
I purchased the wrong addon and I need a refund
public mobile here: we're experiencing difficulties processing your request to move to Public Mobile. Please go to PublicMobile.ca, click Contact us and complete the SIM & Activation online form. Thanks. Where is the the SIM and Activation online for...
Hello,I am about to pay my next 120 day plan in November.My rewards say this, but last screen says amount due is 120 so am I going to get discount this term? Last time I paid , I paid 1 day late - I could not make call or internet connection for peri...
Hello, I had registered for auto pay earlier and also payment processed. There was a balance of $2 in Auto Pay Rewards. However, I received an email from public mobile to replace the Credit Card on File since it had expiry of current month. I replac...
Hi there. I am trying to create an account however when I put in the SIM number, it is telling me the number is invalid. is there a certain format it needs to be in? Double checked the SIM. thanks
I tried making a voice call, and received an automated message that I dont have voice calling in my plan. My plan has not currently expired, and includes unlimited Canada and US calling. This is my first time experiencing this issue. How do I resolve...
Hi, Earlier today I received a call twice by an 800 number (1 800 358 9321) and it only rang once, hung up/canceled then rang once more and it happened so quick that I accidentally declined the call. A few minutes ago, I received another call from an...
Need help with password and security word to update credit card. ASAP
I'm assuming that all Sim Cards would be 4G able ------ but just to make sure is this true?
I purchased US roaming on Sept 16 I believe it was and was charged twice for it, how do I go about getting a refund?
Hi Community, How do I get usage history of calls/texts for the past 12 months? I am only able to get last 90 days through the self-serve portal. Thanks!D
locked out and will not let me reset password
HiI lost my phone and documents of account.How can i get my accvount number?Adison
Hi I have a plan with 4.5gb and i have used around 1.2 and have no more data.I started with Public on September 7th and if I see my Usage History on Plan and add ons I only come up to 1.2So, is there somewhere else where the usage is shown that I am ...
number still isn't ported, but trial number is "no longer in service". I believe I entered a Client ID in the account# field, so now I'm in limbo. Trying anew tells me that number can not be ported, initially I received a "successful number port" mes...
If I renew my plan early, are they going to deduct the autopay reward or any referral reward?
I found the shortcode in the master list but still cannot send or receive text?
I would like to change my plan but i cant cancell my order renewel for the current plant. The tab is highlighted but when i click on it it doesnt work.xxxxxxxxxx EDIT: Personal information redacted by will13am. Please do not post personal informati...
When I came to the U. S. 10 days ago I bought a $20 talk text 250meg data plan 4 days ago I bought my wife a $20 us talk text 250meg data plan Today my 10 day plan ran out, and the above $20 plan is no longer listed. What happened to it... I may hav...
I helped a couple of friends activate their accounts tonight to take advantage of the bonus refer a friend credit and the rbc promo. The first one worked okay but wouldn't accept his visa/ debit so I used my card to set him up and he will fix his iss...
Hi everyone! After choosing my phone number, my phone number can not active anymore :(. I just bought my sim today and I activated my sim the after that. Then I check my data is already over :(.What should I do now? Thank you for helping.
My son is trying to start a new account and when he enters his unlocked cell number it says it’s invalid or already in use. He has never signed up before! Any help would be greatly appreciated! We need to have this working ASAP!
Hello,The password is not working and when I ask for help the system ask email and username first I wrote raghu as it did not work I wrote shobana then too it did not work how can I solve this problem.Thanks raghu and shobana edited by comptuergeek5...
So, my phone isn't working, seems like a porting issue. But I am unable to submit a ticket to a moderator, I've tried from different computers and the next button is greyed out or sometimes won't load past the first question. It seems really glitchy....
There don't seem to be any Kamloops numbers available with PM right now; I can go with a Kelowna number when I activate the sim, but will I then be able to port over a Kamloops number from another carrier? Thx
