Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Plan changes

If we register for the $40 plan in september, are we able to switch to the $60 plan for the month of December only and then back to the $40 plan in January

Resolved! Call automatically transferring to voicemail

Hi friends, I have ported by old provider (Speakout) number to my newly bought Public Mobile SIM. But the issue is I can’t receive calls. However, I can make calls and use my mobile data. When someone calls me he hears “Your call has been transferred...

Resolved! Shareable data?

Will PM ever get unlimited shareable data plans?

Vouchers

When entering a payment voucher do you use the redemption number or the voucher number?

Resolved! Rbc promo

Is it absolutely necessary to purchase the SIM card online for this promotion or can you just purchase the SIM card and activate online? Seems to be an unnecessary wait to activate the SIM to have to wait for its arrival.

Resolved! Forgot to enter referal code

I forgot to enter my mother's referal code while registering.I have already registered my sim and I have the code which has not been used. I was told by the community that the mods are able to help. Thank you in advance.

Resolved! Knowledge base

Why is the knowledge base so hard to find? Had I had the ability to find it on the getting started/activate SIM it would have alleviated many of the issues and confusion doing my first online activation. The community was helpful and going thru previ...

Resolved! Call going through 611 before other numbers

Just activated my sim card today and called someone within Canada (I have Canada-wide talk), and every time it goes through 611 first and then comes up with a message that it might be long distance and overage fees might apply, before going through t...

Resolved! How to go right to the first unread post?

Is there a way to make it so that whe you click on a link for a forum thread it automatically goes to your first unread post? Other forums can do this, but for example if on the main forum page I click on the first announcement post about the free b...

Unlock

I want to unlock my phone because i am now over seas, but i need a pin! Can you please help me?

Why are community rewards only given out monthly?

I was thinking about community rewards and realized that they are given out once a month but PM only sells 30 day plans. So how come the reward periods don't match the plan periods? Because eventually it will get to a point where my plan will renew t...

Resolved! Help...almost done

Old service provider equipment number? Is that the IMEI? It won't accept it do eliminate the forward slash in the number?

My SIM card seems abnormal. I want to replace it.

Dear Public Mobile service officer, My cell phone signal is sometimes not available at home, at school or on the road. This situation adds a lot of trouble in my daily life. Due to the loss of the signal, I missed a job confirmed phone and text messa...

calling saying "out of service"

My boyfriend just signed up with public mobile tonight, we both have iphones. When he texts me it is coming up as his email instead of his phone number, and when i try to call him it says "were sorry the number you have reached is out of service." Wh...

Resolved! Refer a Friend

Hi I just refer a friend but couldnt log into my account to get the referral code at the time of signup. Please add referral bonus to my account. Yours truly, Khampoui

Intermittent ability to make calls - Belleville

Hello To first cover the often asked questions:- 3 PublicMibile accounts at my house - all paid up, all unlimited..all in good status- All phones same type: HTC U11- radio level of 5 bars- until this weekend.....never a problem Problem: dial the Publ...

Resolved! Port cell number from another provider

I am new in public mobile, and not sure of the service timeline.Today, I failed to port my cell number from another provider to public mobile.After searching this coummity, I sent private message to the Moderator Team.I am not sure of how long I shou...

Phone was paid this morning

My phone bill was paid this morning, and i have phone service but no mobile data. Could someone assist me or fix this issue? I have checked my phones settings and my mobile data is on, and i have also tried turning my phone off and on.

Resolved! Uage

What number do I ring up to know my left over balance minutes and messages.Thank you.

Credit card payment does not go through

My credit card expriy date has changed. I have tried both with my phone and PC to pay in various ways by a new credit card, such as to update the expiry date, to make one time payment, to pay auto pay by movingold card and adding the new card. No suc...

Resolved! my line was active Augt 6 19

why does my plan expire the 5 that is not full 30 days thanks

Resolved! Monthly referal not adding up.

I should be getting a $1 from my referal for every month (I also manage that phone so I know it still active) but while it showing up on my account page it's not adding up on the availlable fund.

Sim Not Supported

I bought a sim card, created an account, activated the sim card. Inserted it into my IPhone 6 and I'm getting the message that the Sim is not supported. Restarted the phone several times. Made sure the software was up to date. Talked to Apple Sup...

Finding a store near you doesnt work for burlington or oakville

can someone forward this to the people in charge? Trying to find outlets that carry sims and do vouchers, the website always says "oops" only in certain cities, does that mean there are zero outlets there?

UNLOCK Phone - URGENT

Hi, I need the following unlocked please - IMEI:xxxxxxxxxxxxxxxxxxxxxxxxxxxx Please contact me ASAP on this! edited by computergeek541: information removed

Resolved! US/canada plan ??? not really?

Have the US/Canada $50 plan, visited the US this weekend for an event, but was not able the use voice/txt/data.... whats the point?Not happy as could not communicate with my business or contacts

Online payment

Today I paid the monthly bill at 10 am today but till now my cell phone is not working

Resolved! Public Mobile website

Is it just my devices or does anyone else have the website page freeze when you touch on a subject. ie: "see our plans" or "let's get started". Either the whole page freezes, takes over a minute to load, have to open it in a new tab or I have to clos...

Resolved! Iphone 8 Plus and Koodo

While trying to activate a new SIM, I ran into the following problems I need help with. 1. I have a Koodo account and when I entered the phone number in the "check available" area, it accepted it and opened the next area (old account number etc.). T...

Resolved! $25 for 500 MB + 500 MB AutoPay Bonus Clarification

Hello,I am currently on a $32 plan with 1GB of data but was looking into upgrading to the new $25 plan with the 500 MB + 500 MB Autopay bonus, but is the autopay bonus a permanent bonus as long as I remain in autopay (as in I'll always have 1GB) or ...

Community

Forum Posts