[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Cannot finish activation
I got an email with promo: $10 credit for anyone who return to Public Mobile. I bought a sim card and started the activation. In the middle of it I hit the back button. After it I could not proceed with activation. The system reject the SIM card numb...
I can't do any call
I made a payment but I can't make any call also I change my plans but still doesn't work so public mobile took all my money and I can't do anything
Resolved! Mobile Network not available
Hello, I'm using a OnePlus 5 and whenever I try to make an outgoing call I get mobile network not available. I can receive calls though. There hasn't been any software updates on my phone for a month so I don't think it's a bad update.
Resolved! SIM card locked. (What do I do?)
Hello,I just purchased a used iPhone froma friend, and I am trying to switch to use it. However, when I put my Public Mobile SIM chip into the used iphone, it shows this message:-------------------SIM is locked - 1 attempt remaining----------------...
Vouchers
So I went to the store today to buy a public mobile phone voucher, they guy gave me the wrong one he gave me one for bell I noticed after getting frustrated that it wasn’t working after trying it many times, I returned it and got a public mobile one ...
Resolved! Credit tip up not working .
8 hours ago I purchased a $40 top up from Walmart bc . Like I have done every month for 5 months .. but this this the $40 was added I got the sms saying successfully added but all day I’ve had no credit/ no internet .. what the heck ... my account sa...
No Phone Service
All day today my phone kept saying "Emergency Calls Only". My account is active and paid up. I eventually realized that my number was re-directed to another SIM Card and used to authenticate illegal transactions online from my bank account. How as...
Resolved! Seeing someone else’s usage history
Has anybody else checked their usage history only to find that all three months of listed calls and texts were not made on your phone, even though it shows your correct phone number? This has happened to me. I don’t know if it’s a system error or f...
Sim activation problem
I'm having a hell of a time trying to activate my sim card. Every time I fill out the form it tells me my email is invalid and it is not. Help!
Ripped off data
Why am I getting ripped off my data public mobile says I've used 8.5 gigs when my phone says I've only used 6.06gugs of data and my phone is complely accurate
My data only works in wifi,. I have LOTS of mobile data but it doesn't work. What to do?
My data only works on wifi,. I have LOTS of mobile data but it doesn't work. Several friends are having the same 0riblwm. What do I do? It's been MONTHS
Resolved! My $2 auto pay is missing for 2nd month
Hi there, So I recently joined public mobile and for some reason they charged me only 11 dollars for the 15 dollar plan my first month. Now for the second month they are charging me the full 15 dollars but it isn't showing for my 2$ auto pay balance....
Resolved! Plan expired on autopay
Account says plan has expired, and to ignore if on autopay, which I am ... What now?
Resolved! No service
I activated my new SIM card successfully and received a confirmation email, but my phone indicates “no service.” It’s an iPhone 7. Please help.
Resolved! Data Usage Error?
I just signed up less than an hour ago and only used data to test the speed on speedtest. However upon checking my data usage on my account it shows I already used 500mb out of my 1024mb data limit. Is that suppose to be normal??
Resolved! New Self Serve Account
I just signed up for a new self serve account and at the last step entering all my information it resulted in a generic error. Now when I try to register again the Public mobile SIM card I purchased is invalid. Please advise how to resolve this issue...
Locked out and can’t reset SelfServe
I am locked out of self serve and it won’t let me reset my password.
Can’t login into my account and can’t reset it
Plz help me
Resolved! Suspended
My account suspended but on autopay and got text payment went through.please help. Can’t accept or send calls
Resolved! 1gb bonus
How do I know if I have received my 1gb bonus for just signing up with the email I used?thanks
One Plus Phones
I am looking at buying the OnePlus Pro 7 or the 7 tDoes anyone know how well they work on Public Mobile. Thanks!
Resolved! Refer a Friend credit
I know that I receive $1.00 reward credit for each friend I refer if they remain with P.M., but in my monthly auto texts for my payment, it show a RAF $20 bonus has been added to my account. Why $20.00?
BOUGHT ADD ON TOO SOON
Hello. I bought a US Roaming Add-On too soon before my trip. Please help.Thanks
Resolved! Is public mobile part of chatr?
I'm new to public mobile and I was previously with chatr but when I went to renew my phone plan I was told by the associate that this was chatr's new name .. something along those lines.. I was not given an option to change.to public mobile. I'm also...
