Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! delete

delete

Resolved! 2nd month free with email registration

Does anyone have a screenshot for the 2nd month free promotion in May where you had to register your email first? I did so but still haven't received any credit for the 2nd month yet. Have a feeling I'll have to fight with PM to get it.

Resolved! Missing credit

I do not see $1 off from my bill for "referring a friend" and this friend is still a customer of Public Mobile. Who can I ask to get the reward onto the bill? Thanks

add on didn't work

my add on of talk and text in the U.S. didn't work but I was charged anyway

Resolved! Is there any comparable service provider to PM?

Hi all - I recently moved to PM from Koodo (with them for over 10 years!) and I got thinking, that I would have accrued so many loyalty points had I been with PM for that same length of time (I know PM hasn't exist for that long). But I wish I had th...

Resolved! Changing plans

Hello there, I'm looking to change or upgrade my current plan. I have been recently charged in auto pay for my current/old plan but I want to turn over to the new plan as soon as possible. Is there a way I can upgrade and pay the difference or do I h...

Resolved! Phone telling me I have no long distance?

Incoming calls are going straight to voicemail and outgoing are telling me I do not have a long distance plan ? The calls are local 100% sure. I have 2 public mobile phones both running on IPhone 6. No issues with one , this one is giving me this tro...

Resolved! Change number

I want to change my number to my old Kodoo number. I was told I had to log in here. Now what?

Losing connection

Why do I have to restart my phone to connect to a mobile network every time I leave a wifi area?

Loyalty rewards

Already asked by this member and answered in https://productioncommunity.publicmobile.ca/t5/Rewards/I-want-to-get-20-off-every-30-days/m-p/513524

Any known issues with credit card processing / renewals today June 17 or June 16?

Resolved! Any known issues with credit card processing / renewals today June 17 or June 16?

Account registered for auto-pay, card is valid (confirmed with cc company 3 mins ago), not a new card number, no new expiry date (date is next year), no address change, it did not process the auto-pay renewal yday... and basically can't do anything, ...

Resolved! Autopay

Can you sign up for that with your debit card, like from your bank acct?

Resolved! Locked out

Hi I just activated and i got locked out of my account. How do I contact a moderator?

account suspended

my online access has been suspended as well as my cell I am unable to call or use data to find out what is going on! my online access says sign up for the community for answers I have and still cant get any help with my account

Phone not working

Hi my daughters phone is not working but public mobile took money out of account ( account is pre paid monthly ) so why is her phone not working

Resolved! No data

I'm paying for data I can't seem to get . My husband and I both purchased the 25 dollar plan over a week ago and checked both of are phones before to see if they were compatible and they were. Not sure where to go from here ,tried chatbot and checked...

IS THE CREDIT CARD PAYMENT SYSTEM ON PUBLIC MOBILE SECURE?

I RECENTLY EXPERIENCED A FRAUDULENT CHARGE ON MY NEW CREDIT CARD. PUBLIC MOBILE WAS THE ONLY CHARGE I HAD MADE PRIOR TO THAT. i AM CONCERNED THAT SOMEHOW MY CREDIT CARD INFORMATION WAS HACKED WHEN I FILLED IN THE PUBLIC MOBILE PAYMENT FORMS ON MY D...

I got charged $37 for 1 GB add on?

On June 12, I purchased 1 GB add on and get overcharged???

Resolved! Service in Goosebay, Labrador

Are here any members here that live in Goosebay, Labrador? A friend of mine is thinking about signing up with Public Mobile and they are wondering what the service is like there.

100 minutes

Resolved! 100 minutes

I am on $15/30 days plan which I believe includes 100 minutes Canada wide but I am not sure if it also includes US. Can someone please clarify ? Thanks

Unapproved credit inquiry by Koodo - Pub Mobile

Voucher not accepted

So initially when I put the voucher in it wouldn’t take it now it has accepted I have a 4 credit but my phone still doesn’t have service. I pushed the reactivate button but it tells me I need money

Resolved! diffculty in porting right phone #

I have difficulties in porting right phone # from other provider to you, ported wrong #.Porting team called and asked to report to the Moderator to get it fixed. Please rectify!!!!!

Resolved! Transfer Phone #

I’ve recently activated my SIM card and called to cancel my current plan (With the other provider) but they said I need to have my number transferred over to Public (which I thought was done in store). How do I get my # transferred to close my curren...

Resolved! Green Text Messages Not Sending - iPhone 7

Green text messages aren't sending to some of my contacts... Why would that be? In my settings I have enabled SMS, restarted phone etc. iMessages are sending no problem.Thanks - Adam

Resolved! 35 plan

Will the $35 plan include picture messaging?

Resolved! Porting Issue

There seems to be an open port request on my number. Who can I contact to have it cancelled? The request is from Public.

Resolved! Refund of credit on account if i cancel my account

Hi.What would the process be if i wanted to cancel my account, but theres a credit on my account. I paid extra for emergencies.Kind regards

Community

Forum Posts