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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Generic error when trying to register new account

Tried twice to "active sim" and get "generic error" when done filling in all the info. Finished all steps all the way to "activate". Worse, it will not save my login and password and all the info I entered (twice... so annoying). Not sure what to do...

Resolved! Password Reset Email Not Arriving

I have forgotten my self serve password for a couple of accounts and have gone through the process of resetting a couple of times and it says it is sending emails (after the security question), but I am not receiveing the emails. Both are gmail, and...

Activation, sim and phone number problem???

I reactivated my account and it said successful. I transfered my old number over and it was successful. Why is my phone still not working??? Yes i have private messaged the @CS_Agent and not a response yet. Ive also tried reseting the network setting...

How do I receive a refund for funds in my account?

Porting phone number from Koodo

Good afternoon, I tried porting my Koodo phone# to PM, filled in with my Koodo account#, name and alternactive contact phone, click submit button, saw a spinning circle, after waiting for couple of minutes on the screen, the submit button was becam...

25 dollar promotion

@Moderator_Team i have never recieved the 25 dollar credit for signing up a friend on the 12th of september

Can bell-locked iPhone be used for public mobile

I'm asking this question for my friend.He got his iPhone 4 years ago from Bell, and he is with a provider which uses Bell network right now. His phone is still locked in Bell.He wants to know if the locked phone can be used with PM, or it has to be u...

Changing Plans Charged My Account $10 in Credit Automatically

I had a $25 credit in my account, when I changed plan today (I exited before completing the process), the system automatically charged me $10 even though I stopped the payment process. Now I can't seem to use the remaining credit to purchase the pl...

Unable to call out or receive calls

Hello there, I recently reactivated my SIM card after being suspended for awhile, I changed to a new number as well, but it's not working, I'm unable to call out or receive calls, I PM'd the Moderator TEAM yesterday and nothing. Any help is much app...

How are rewards calculated?

I know that this "How are rewards calculated?" subject has been in focus before with no results ------ but why the secrecy?

Porting a number from PC Mobile

Public Mobile is giving me a problem porting a PC Mobile number.

Data usage 0 MB, "My Usage" = "6.104" MB???

Okay so I don't understand this. It says on my OverView that I have used "6.104" MB, yet when I check my usage it shows "0", 2 entries with "0 MB" in fact, and thats all that shows for the entire last 30 days. Anyone know why my data shows different?

Resolved! US Roaming Limitations

Hello, I currently have limited talk and text plan (i.e. 50 minutes & 50 out-going texts) but have purchased a US roaming package for unlimited talk and text - am I still confined to the 50 minutes & 50 outgoing texts or while I am roaming is this tr...

Resolved! Suspend Service Lost/Stolen Phone Clarification

I know if its in a suspended state for 90+ days the account is deleted. Is "suspended" due to lost phone different than suspended due to non payment? If I suspended my service in self serve for lost/stolen phone... Does the clock keep ticking on my p...

Resolved! how long does it take to port a cell phone number? (my 2 years old none active cell number)

how long does it take to port a cell phone number?it's been 30 minutes just about.i can call and text out, but not received. Edited Added: my 2 years old none active cell number tia

Resolved! problem replacing my credit card with other one

Hi guys:)i have 2 accounts with PM with one credit card registered for both.i have been trying since two weeks to replace the credit card in one account by another card but i failed. i always get this message:"Unable to Process TransactionSorry, your...

Resolved! need to know my account number

I got the phone number, but forgot the account number and the email address used for registration. How to obtain the account number?

unlimited provincial wide talk not working.

I am a new user and got the unlimted provinciall wide talk. I live in winnipeg and I made a call to Gilliam Manitoba but my plan wont let me make the call becuase it says I have no long distance plan. I believe with my plan it should let me call? ri...

Community Reward

How does the community reward work? How many rewards can you get for answering a question?

sim invalid on activation process

hi,i have encounter sim invalid on activation process. is there any solution to fix that. thank you.

Resolved! Changing Plan Issues / US Calling

So. I just signed up yesterday (Oct 3). I was at the Moblie Shop at Superstore in AB. I asked for the $40 plan for 4.5 gigs at 3G data. I asked if I could get phone calls from the US. I was told that I had unlimited incoming calls including from the ...

Gerry

My voicemail says call failed

Changed Plan now phone not working

Used vouchers to bring phone out of suspension but didn't have quite enough vouchers to cover original plan so changed plan to lower plan amount now the phone will dial out but just keeps telling me 'this plan has no long distance and cannot make thi...

Resolved! US Roaming

I've purchased the 10 day talk, text, data US roaming add on today, can I literally just use my phone in the US like normal this weekend? I've never used roaming before. Do I have to "activate" my add on purchase or anything? Thanks!

Cellphone is too old

I bought a SIM card back in August & I was going to put it in my old phone. Unfortunately, I found out that my old cellphone is apparently too old & it couldn't be unlocked. I am wondering if I will still be charged the $20 a month fee even if I am...

Resolved! Another porting stuck

Hi, Yesterday I ported my Bell home phone number to my new PublicMobile cell. I fill up the request with the info and received a request completed. My cell is working with my home phone number. Unfortunately my wireline from Bell is still working. So...

Need PUK, what do I do?

I tried messaging the moderators, but it's been three hours and I can't deal with this all day. I signed up for this service to avoid hassle, now I am neck deep in it. Anyone got suggestions on how to communicate with this company, maybe smoke signal...

Cannot make outbound calls

Hi,I am having issues making outbound calls on my public mobile phone line. I can receive calls with no problems. I get the error message that I cannot make long distance calls even though the calls being placed are local numbers in Toronto. I have t...

Phone has no service

Any idea how long it takes a moderator to reply to a private message? Nothing like paying for a service and having a phone thats basically useless!

Referral promo in self serve

I'm seeing the following when on the top right on overview page in self serve (which takes awful long to load): Sharing is caring! From July 26-Aug 9, 2018 refer your friend to Public Mobile and both you and your friend will receive a one-time...

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