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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! No service 3 days. No help. 2 payments taken.

Hoping someone will see my message here. It's been 3 days no service. 4 sent messages. 2 payments taken. 0 service or data so frustrated .To: Moderator_Team Sent: ‎12-22-2018 01:44 PM This is 4th msg. No service 3 days. 2 payments taken I've had n...

Texting

Everything is working on my phone but texting

Double Charging for monthly bill

Hi. I wondered if you can help me. I recently signed up for Public Mobile on a $10 plan, and received a promotional $25 credit. I'm on autopay, and I was charged right away before the $25 was applied. I'm carring a balance, but my credit card was cha...

Resolved! Do you have to remove ad ons for next billing?

Data Roaming in the US did not work

@Moderator_Team, I was in the US for work and my data roaming did not kick in. I was inconvenienced by this during work as I could not access some accounts. I would like refund. Thank you.

My phone could not send any messages.

I have two SIM with Mobile Public. Now my phone could not send any MSM messages, only received messages, I have to switch with my son phone the problem is still not send message. What will I do now?

badges

thanks to all my fellow public chater friends for the answers to my question about badges it was really helpfull

Porting my number from Fongo to Public Mobile

Hi, has anyone had experience trying to port their number from Fongo to Public Mobile? I tried to port my number over yesterday afternoon, and my SIM is now programmed with the ported number and I can make outgoing calls, but I am not receiving any i...

Network locked

Hi all, I just purchased and activated a new SIM for a backup phone (Samsung GT-S5830D). Everything went well with the activation but unknown to me the phone had loads of unsent text messages waiting to be delievered. Once the SIM was installed it lo...

Resolved! Can't access my account. ? Everytime I try and log in to my account. ?

Hello my name is Dereck M Paul and I am having trouble logging into my account. ? Everytime I try to enter my username and password I get a message saying that the username and password are invalid and would I like to reset my password. ?

Phone no working

I switched my plan going on 3 days ago and i am still unable to actually use my phone, my account says it is actice but jt not working anyone else have this problem ?

Resolved! SIM Network unlock PIN

Just signed up with public mobile but I get this message "SIM Network unlock PIN" on Samsung galaxy A8 2017. I belive it was unlocked phone but got locked as soon as I inserted Freedom SIM first time. It worked fine on freedom for few day and now swi...

Resolved! Did I lose $28 in few minutes ?

So I signed up at London drugs for $25 plan after the salesperson convinced me to get that plan. After I got home I changed my mind and the plan to $20 plan and it told me that I need to pay first so I did. Now I see two charges on my credit card $28...

Resolved! $8 USA/CAN LD Addon Rollover + Ability to call without renewal?

I currently have the $10 per 30 days plan (50 mins Canada-wide, 50 intl texts). I want to add the $8 200-min USA/CAN long distance addon to my plan. If I understand correctly, whatever unused minutes will roll over to the next month. If I were to pu...

Resolved! Going to USA

My daughter is taking off to New York City shortly after Christmas. Can I add to her phone somehow so we can still communicate with her while she’s down there ? It’s her first time being away from home/us and we (more so me, her dad) needs to make...

badges

can anyone tell me what badges are and what they do for me?

Resolved! AutoPay $2 reward

Hello guys! I just want to ask should I remove autopay just for this month cause I have a free month when I registered. And If I remove autopay, will the $2 reward will still remain? TIA

Resolved! account locked down

Hi can you unlock my account? xxxxxxx@gmail.com

Balance at 0 and cant get a new plan

hi all, my credit card accidentally expired so my plan was not paid for. i log in today when i realized (one day late) and try to pay for my plan to continue it into the next month. when i go to pay bill it says the balance needed is $0. i went to i...

Resolved! Public Mobile rejected my port request because they said the accout number was incorrect please help

trying to switch back to shaw home phone i initiated the process carefully with shaw and double checked the account number but public has rejected the request not sure how or why the number is wrong or who screwed up but i don't know how to rectify t...

Resolved! I have International call and text but am currently away with no ability to call or text

Im in the states and I cant call or text it says my plan does not permit it. I dont understand what is happening right now. I had an addon from last week that expired for data; I added another add on this week for data, now I cant call or text. pleas...

Resolved! Ported Out

Hi there, I ported out my phone number to another provider but in doing so I was planning on keeping the account with public mobile with a different phone number as I had a credit on the account. How do I go about reactivating with a different phone...

No signal

Hello, I have not had a signal since Tuesday. The weather is clear, and I have no issues with the wifi, but have no signal at all for calls. This is getting annoying. It works fine elsewhere, but at home I have nothing. It kind of negates the purpos...

Traveling

I live in Ontario and I am traveling to the USA are there charges for using Google Maps for direction my plan currently is only for Ontario?

my voucher pin number is not working

My $40 voucher pin number is not working I bought 2 and it doesnt work. Who would be able to fix this

US add on $15 talk and txt not working

Hi..I bought the add on for my son who is is the US currently..it is charged to my credit card but he says he gets a message that he isn't on the American plan when he tries to call or txt..pls advise..he is on At&t service..

Plan deactivated

I still have $32 in my account, won't able to reactivate my plan. Pls. Help

Resolved! Call / message rate for $10 plan

Hi, Does anybody know the call/message rate after 50 mins on the $10 plan? Or I can't call/message at all? Another question is, If I buy an Intl Long Distance Add-on, after 50 mins, can I used that minutes for all incoming/outgoing call? Is the In...

Resolved! Problem with incoming calls...

Hello, This is not my issue, it is a friend's issue. When they are called the first time sometimes the caller is sent straight to voicemail and you have to call again to get a dial tone / a possible answer from them. I just called them twice a few mi...

Transferring my number to public mobile

I was with chatr. My number is still active with them. I put in the info for the number switch and it seems that something went wrong, because I am getting no incoming calls, but I can make outgoing calls. I got a text message that says to go to publ...

Community

Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! No service 3 days. No help. 2 payments taken.

Texting

Double Charging for monthly bill

Resolved! Do you have to remove ad ons for next billing?

Data Roaming in the US did not work

My phone could not send any messages.

badges

Porting my number from Fongo to Public Mobile

Network locked

Resolved! Can't access my account. ? Everytime I try and log in to my account. ?

Phone no working

Resolved! SIM Network unlock PIN

Resolved! Did I lose $28 in few minutes ?

Resolved! $8 USA/CAN LD Addon Rollover + Ability to call without renewal?

Resolved! Going to USA

badges

Resolved! AutoPay $2 reward

Resolved! account locked down

Balance at 0 and cant get a new plan

Resolved! Public Mobile rejected my port request because they said the accout number was incorrect please help

Resolved! I have International call and text but am currently away with no ability to call or text

Resolved! Ported Out

No signal

Traveling

my voucher pin number is not working

US add on $15 talk and txt not working

Plan deactivated

Resolved! Call / message rate for $10 plan

Resolved! Problem with incoming calls...

Transferring my number to public mobile

Esim

network

Was hoping for cheaper plans somehow?

Re-activating E-sim while travelling

International calling add-on