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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 68630 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 72317 Views
  • 180 replies
  • 32 Bravos

Resolved! Texts not sending - new public mobile user

Hi Guys, I just moved from Rogers to Public Mobile and transferred my number. Everything seems to be working - aside from outgoing and incoming text messages. I can make calls, data works fine, but just can't send or receive texts. Anyone know how to...

eloisetaylor by • Good Citizen / Bon Citoyen
  • 2084 Views
  • 5 replies
  • 0 Bravos

Resolved! 500 mb free data

I currently pay $40 and get 5 mb . Should I not be gettting the 500 free mb each month on auto renewal?

CB75 by • Good Citizen / Bon Citoyen
  • 2508 Views
  • 10 replies
  • 1 Bravos

Resolved! Setup Voicemail

Can someone pls guide me as to how to set up voicemail?

HM1212 by • Great Neighbour / Super Voisin
  • 2421 Views
  • 4 replies
  • 0 Bravos

Resolved! my account

I've tried everything to get into my account .... I've tried go to forgot password and when ask for my email to verify....comes back saying were unable to verify ur email ....then when I try to create  account it does recognize my number

geoffwebber by • Great Neighbour / Super Voisin
  • 3015 Views
  • 11 replies
  • 0 Bravos

When does the available numbers list refresh?

Dang. I'm sure I've seen it mentioned before. I've spent an hour or so searching with no luck. I really sympathize with people spending a pile of time looking for information only to finally give in and ask. Then some smart aleck will pipe in with we...

Anonymous by • Not applicable
  • 3139 Views
  • 13 replies
  • 4 Bravos

Resolved! additional lines...

Hi!I got a plan with public mobile for my mom using my email and information, I was just wondering if I am able to add several lines using one account and email? I'm very new, sorry if this has been asked already. Thanks in advance!

dbaisas by • Great Neighbour / Super Voisin
  • 1536 Views
  • 3 replies
  • 1 Bravos

Resolved! Home phone number being auto-rejected

Hi, I dont know if this is the right place to ask this question. My home phone number is a private number. When someone calls my cell from my home phone number, it is being auto-rejected. Does anyone know if and how I can fix this? Thanks

Blurobin by • Great Neighbour / Super Voisin
  • 3669 Views
  • 11 replies
  • 0 Bravos

Resolved! Suspend Service

Does it work? Suspend and then "un"Suspend? Does it report your phone as stolen....or do you do that somewhere else?If works ok....is nice feature if you misplace phone for a day or so.  Thanks!!!

iPhoneUser by • Model Citizen / Citoyen Modèle
  • 2765 Views
  • 7 replies
  • 0 Bravos

Port In

I recently ported in my number from NumberBarn, a number parking service. When activating with Public Mobile it didn't ask me for the pin or the account number which is usually the case for porting in. Anyway, my outgoing is working fine but incoming...

Hammad by • Good Citizen / Bon Citoyen
  • 4158 Views
  • 21 replies
  • 0 Bravos

Resolved! Unable to get my data on iPhone 4

Hi thereI have a data plan, but am unable to get any data on my Iphone 4.  If I go to Settings - Cellular - Cellular Data Network... then there are only 3 fields: APN, Username and Password.  I have entered the APN sp.mb.comSo far, I am unable to get...

HWsbs by • Good Citizen / Bon Citoyen
  • 3529 Views
  • 15 replies
  • 0 Bravos

Resolved! Data not working

Hello, I'm super new to public mobile. I signed up just over a week ago, and opted for automatic monthly top ups in order to receive 250 mb of monthly data free. The data however, has never worked, and I have no idea why. Any help greatly appreciated...

SarahJane1 by • Great Neighbour / Super Voisin
  • 3342 Views
  • 10 replies
  • 0 Bravos

Data Add On Issue

My "Data and Add ON's" only shows 1 GB promo (which is half gone), not my regular 1.5 GB.  I'm only 8 days into my billing cycle. There's no way I've used all the 1.5 GB PLUS 500 MB of the Promo!   Wondering why my 1.5 GB is not showing!? 

SueUnderhill by • Good Citizen / Bon Citoyen
  • 1077 Views
  • 4 replies
  • 0 Bravos

Resolved! Billing

Hello,I apologize if this is a repeat but I can't find my original post .I'm new and my concern is I'm on auto-pay Nd just received four separate texts notifying me of my upcoming payment with three different billing dates.March 1,. March 1, March 2 ...

CR3 by • Good Citizen / Bon Citoyen
  • 1818 Views
  • 6 replies
  • 0 Bravos

Recharge

How can I recharge my sim ,from home . Which autopay app is valid , there are lot of apps  

Resolved! Outgoing calls to 306-580-4001

My usage history shows numerous outgoing calls to 306-580-4001 during a time period when I had my cell phone on airplane mode as I was out of the country. I have read in the community that this shows when you do not answer a phone call and calls are ...

Micco by • Good Citizen / Bon Citoyen
  • 13735 Views
  • 5 replies
  • 2 Bravos

Resolved! Request 2019 invoice

hi mod, I need invoice for tax purpose. Can you help me with this?

wendigo by • Good Citizen / Bon Citoyen
  • 1933 Views
  • 6 replies
  • 0 Bravos

Resolved! Additional Accounts

Looking at opening up a couple other accounts for members of my household. Is it acceptable for me to use the same credit card across all the accounts or do I need a seperate card for each account opened? Thanks.

BDW by • Great Citizen / Super Citoyen
  • 2427 Views
  • 8 replies
  • 0 Bravos

US roaming

I have spent hours trying to get my US roaming to work after I bought the US talk add on. It is very frustrating not being able to talk to a live person for help. I will now return to my old provider because of the very poor service.

vanderg by • Great Neighbour / Super Voisin
  • 906 Views
  • 3 replies
  • 0 Bravos

Resolved! Registering a credit card

I am having a difficult time adding my credit card to my daughters account for auto top up.

Muskego1986 by • Great Neighbour / Super Voisin
  • 2109 Views
  • 8 replies
  • 0 Bravos

Resolved! Talk not included message

When I enter an invalid number, say missing one digit, I get a public mobile 'sorry talk not included in your current plan' message. I have 100 Canada minutes on the 15 dollar plan. Shouldn't public mobile instead be telling me I've screwed up the ph...

PBRick by • Good Citizen / Bon Citoyen
  • 1908 Views
  • 8 replies
  • 1 Bravos

phone compatibility

I have a Samsung Galaxy A50, and wondering if it is compatible with Public Mobile SIM cards.

pryadko by • Great Neighbour / Super Voisin
  • 1254 Views
  • 4 replies
  • 0 Bravos

Resolved! Can't register

I just bought a SIM card and went to create an account but can't because my phone number is already on record. I have never used Public Mobile or created an account before. How can i go about and creating an account?

Vocoloco by • Good Citizen / Bon Citoyen
  • 1825 Views
  • 6 replies
  • 0 Bravos

Resolved! SIM JACKED

My SIM stopped working today and I could not make any phone calls. I tried logging into publicmobile.ca and it says "Sorry, your login attempt failed. Please try again."I click forgot password and it says"ForgotPassword/LoginUnsuccessfulUser_LoginDis...

user11 by • Great Neighbour / Super Voisin
  • 3536 Views
  • 20 replies
  • 0 Bravos

Teracube

Does anyone know if the new Teracube Phone will work on the Public Mobile Network?

Filsinger1956 by • Great Neighbour / Super Voisin
  • 4691 Views
  • 12 replies
  • 0 Bravos
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