Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have recently purchase public mobile sim from Walmart for $ 10 and the guys who were selling the sim told me 50 min calling and unlimited incoming call. I did not get any incoming call now also I didn’t call any number from public mobile and I rece...
Hi, I have 3 Public Mobile lines on the $10/month for my kids. The weird thing is that once their 50 minutes are consumed, they are never able to receive any calls. My understanding is that there is a limited outgoing minutes but there's no limit on ...
Could you let me know how you did that? I have been trying but it's not working for me. Thanks!
I am confused with regards to my usage. On the self serve usage history page it shows a detailed listing each day of my usage. From the last top up to today approx. 24 days it is showing about 90mb data usage. But on the data and add on usage pag...
I just purchased a new phone and I specifically looked for one with WiFi Calling and VoLTE. I purchased an unlocked Pixel 3 directly from Google after Google assured me the phone offered those feattures. I noticed in my phone settings that the WiFi C...
Hi, I have a question about my Public Mobile account payment history.I opened a new account at Walmart on 2019-01-01. It is a $20 monthly plan. According to the Public Mobile promotion at that time, I got the next month for free. I also enrolled into...
Any future plan for $25 province talk, text, 1000 MB data
This is annoying, I was charged for add ons I never wanted. So $60 was taken from my card and I can't figure out how to talk to a REAL person!
I ordered a new sim card almost two weeks ago, got a notification that it had shipped. It's been over a week since the shipping notification. Who can I get in touch with to find out what is happening and when I will receive my product
I didn't think there was any way I'd ever use anywhere close to 4.5GB of data considering I'm used to 1GB per month. I was flabbergasted to receive a msg a week into my billing cycle that I'd used 90% of my data! My data usage there was 3.92 GB used ...
HiI'm not sure if someboyd else had simillar issue, but i couldn't find itI recently requested the yearly statement for tax purposes and I am expecting such email.The thing is, it is from koodo service, for someody that has very similar (but not the ...
I signed up for PM during a promo that would give me a credit for my first month (i.e. I would have gotten the first month free). It doesn't actually look like I got the credit - how would I go about redeeming it? Thanks!
Hi, Just transfered over to Public Mobile. What is the cell service coverage like?I came from Telus, and heard Public uses their networks. Is that correct?
Hi, New to Public mobile, and wondering if they will stack my credits?For example, there is a promo for $10 off earned myself for signing up now.Then for each referral a one-time $10 off, plus $1/month per referral who stays on.Then there is also the...
When I put money on to my account I put $50 into my account however my bank statement says that it was 66 dollars am I being charged for something extra what is going on
I live in Texas but will be visiting family in Calgary. I would like to order my SIM card in advance of my visit, but the website does not appear to allow shipping to the US. Is there a way to make this happen? I would of course pay the shipping f...
Hi Need help to port number from FIDO. I got Voice Mail from Public mobile representative that i have to call FIDO to get my number reactivated so it can be ported to Public Mobile. I contacted FIDO and now my number is good for porting. Please can s...
How do I make Autopay come out on the same date each month? I looked through my payment history, it started out paying on the 18th of the month, then autopay came out on the 17, then the 16, then 15th. This month it tried to come out on the 14th of ...
Hello everyone, My brother's mobile got stolen and I got him a new public mobile sim card.But when I try to add the new sim card number I get an error message saying "Oh no!It looks like something went wrong, but don’t panic." What should I do?
Hi. My daughter is wondering why she is not receiving alerts? I thought everyone got these?
Hi! So, if I don't pay when my payment is due, my plan gets paused. Does anything else happen? I just want to make sure I'm not accruing a bill! Thanks!
I sent a PM to the Moderator, but as I wait to hear back I'm wondering if I even needed to contact them. I just activated with Public Mobile and my phone number is with Koodo. I was previously with PC Mobile before they were purchased by koodo. I'm w...
Not sure if everyone receives it, although I did.But I do hear some of my friends who are using PM haven't received it.The broadcast is for GTA area I believe to be clear. Also...RIP...
I am about to sign up but don't have a referral. Does someone want to refer me and get the $25 plus $1?
When I originally set up my account and auto pay my payment date was the 20th of every month. It was good for a couple months and now my date keeps changing it went from the 20, to 18 to the 16 and now the 14th of every month. Why? How do I change it...
Bonjour je suis rubens,il y a de cela 5 jours que public mobile n'a pas preleve des fonds sur mon compte et cela se fait toujours automatique,maintenant je ne peux placer et recervoir d'appelque dois je faire?
Hi everybody, i've always had a cell plan without internet, thanks to Public Mobile I now have internet on my phone but I'm starting to notice that it is very distracting and consumes a lot of my battery( I always charge my phone only 1 times per wee...
Hello I signed up for the promotion when you guys had it around christmas time. I just got charged full amount and dont see $10 credit applied. What information is needed for someone to look into this? Thanks
Hello everyone i just topped up my account on the 25$ plan everything is working fine calling mms messages but im unable to send or receive a text message. Im pretty sure I tried just about everything between changing the carrier and changing it back...
So this is happening everytime i restart and I have phone app sms turned off. Google apps turned off. No visual voicemail on samsung devices on samsung devices. Now i can't send any outgoing messages anymore. I wish i could block this but i can't, an...
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