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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Password Reset

Hi All,I seem to have forgotten my password and secert question to my account. Is some one here able to reset it for me or walk me through the process of getting this resolved.ThanksSP

Resolved! US Roaming Add-On Question

Dear Public Mobile Community, My wife and I are preparing to go to Florida. If we purchase the "US Talk and Text Bundle" US roaming bundle, will we be able to phone/text both my sister-in-law (who lives in Florida and has an American phone number) an...

Resolved! Carry services from Public Mobile to Telus?

Hey guys, I'm wondering if it's possible to carry over my services from Public Mobile to Telus? I was planning on getting a new phone but since PM doesn't offer any phones, would I be able to transfer my available funds towards a Telus account??

Locked out of self serve

I’m locked out of my self serve account and tried to reset the password. It won’t allow me to and keeps telling me to contact public mobile. How do I do that?

10 dollar off for first 8 month

HelloI'm new customer of public phone @25 dollar plan, I saw there is 10 dollar off for first 8 month. so why im not getting that offer as new customer?

Resolved! Issue with auto pay

We are set up for autopay - however for some reason the autopay did not go through (paid it today after we realized) ... and yes there was money in the account (triple checked before paying it)is there anyway to see why this happened? Or has this hap...

Just joined. Charges on transaction history confusing!

I just joined PM on the $50 plan (plus $10 off for 8 months). On my tranacation history there were 2 charges applied - $40 for the "$50 Plan 8.5GB" and $10 for "30-Day Plan". Obviously, these two charges add up to the $50 price of the plan, but why...

Customer service

Is there anyone to talk to or phone number to call?

Resolved! 10 CAD reduction for 8 months not showing in amount

Hi, I just switched to Public Mobile with 40 dollars , auto pay, option. I read that I will also get 10 dollars reduction in my bill but its not showing and I am charged full 40 dollars. Can someone clarify it please that who will 10 dollar saving I ...

View historial data usage

I need to take a look at how much data I've used in the past 3-4 months since I've had the plan. All I can see is this months usage, and then a line by line breakdown (which is essentially useless). Is there any way to do this?

Pay for 3 G data but phone displays LTE

SIM network code

My son broke his phone so I gave him an old unlocked phone I have. Purchased a new SIM Card for that phone and new SIM Pin was added to his account.Installed SIM Card and it is asking for a code "SIM Network Code"Not sure why its not working. The old...

New Account Set Up

Hello, In setting up a new account I got as far as transferring my number but must have done something wrong as it was rejected. When I tried again I get invalid sim??

US Talk add on

I purchased a US talk only add on for the $8.00 for 10 days and it is not working. I assumed from the description from Public Mobile that my phone would work for calling while I'm in the U.S. ????

Resolved! phone compatibility

Hi,I have a Samsung Galaxy S7 Model SM-G930U, it is not listed as compatible and wondering if it will work with Public Mobile.thanks,

Re: Live Chat Service

need help.with payment

Login disabled

Hello everyone, my self-serve login has been disabled. I don't know what to do, can someone please assist me?

Changing plan issue

I'm trying to change my plan & every time I go to my account overview & then click change plan it takes me to a page with no plans on it... help!

Resolved! Data Addons

Hi, PM has to create more and cheap data addon for users as now Lucky mobile are almost edge to edge with PM.

Resolved! “Telus” carrier name flashes before “Public Mobile”

When I boot up my IPhone have noticed that at the top left of the screen it momentarily shows the carrier name as Telus and the it switches to PM. Is this normal?

Phone number coming up as Private

For some reason, all of the suddon my phone number is now coming up as Private when i call others? I did not make any chages? Any one else experince this? Phone is an iphone 6 thanks

Why does the store (https://store.publicmobile.ca/account/login) not accept my email/pass

I can log into my account, but when I go to order a replacement SIM it wants me to log in again https://store.publicmobile.ca/account/login but it doesn't recognize my email address for even a password recovery.

Resolved! Does Xiomi Redmi Note 8 pro is compatible with public mobile network?

Hi Team, i am planning to switch to Public mobile network. I am just worried if my phone (Xiomi redmi Note 8 Pro ) is compatible or not. Thanks & Regards,Sasidhar.

Resolved! Photos not downloading on my Sky Pro Selfie phone.

I cannot for the life of me get my phone to download pics in text on my phone. I am not even sure if the data link is working Help anyone?

Can NOT sign into my account.

Have not been on the site for several months for any changes. I put in email and password and get (( Sorry, your login attempt failed. Please try again. ))Click forgot Password and enter email address xxxxxxxxxxxxxxx twice and get message (( ForgotPa...

Resolved! Forgot security question

I no longer remember both password and security questions. What steps do I need to take to reset everything in order to have access to my account?

Rewards towards bill

How do you get money towards my bill for asking or answering questions in community

Resolved! Payment Issue

Can anyone help me understand why my account has been suspended? It's showing I have a balance of $28 in my account and the amount owing is $0. edited by computergeek541: removed screenshot (account information)

Resolved! $10 off for 8 months for $35+ plans

Hi I just activated my PUBLIC SIM a couple of days ago. I signed up for the $35/m plan in order to receive the promotion that is currently advertised on your website. It seems like that it's not reflected to my monthly charge. Can you tell me why?

Resolved! Lost Signal and Dropped Calls

My wife and I have been public mobile customers for about 2 months now, great service usually! Today we have both been experiencing zero bars of signal intermittently, as well as dropped calls, texts not going through, etc. We have been home all day ...

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