[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! cancellation
I'm trying to cancel my account, but it won't let me in. I have switched to another service provider and have transferred the cell # with Public over , so does this automatically deactivate my account? Is this the reason I can't get in?
Invalid SIM number
I filled out the activation process and the SIM number was working. However, when I was paying, the payment process timed out and told me to log back in (I do not have a log in as I do not have a phone number). When I attempted to redo the activation...
Resolved! Samsung SGH-T456
Is Samsung SGH-T456 compatible with the Public network/service. When I insert the Public sim card the phone is able to see only: Rogers Wireless. But when I select it it says: Not Allowed. Any helpful tips would be highly appreciated.
Resolved! 1gb for 6 months promo
Hi! New member here! I’m wondering when the 1gb data bonus for six months will be applied to my account? I was not given a promotion code over email
Resolved! No Government Alerts Section on iPhone 8
I don't have Government Alerts Section on iPhone 8 under Notification so I don't receive any government amber alerts?? Please any help?
Problems sending SMS to Freedom.
Hi I'm having an issue with my account. I cannot send SMS/MMS to a relative who is on the Freedom Mobile network. Google / Android MMS app says Waiting to send. And eventually after it times out. "Not Sent. Tap to try again" I can send and receive to...
Resolved! $50 vs $60 plan?
Hey Guys, Last year I bought the $60 plan that included US roaming and US data. I was looking into the plans now because with what's going on in the world I will not be going to the US for the foreseeable future. When I log in to my account it now te...
Resolved! Unlock my phone
How can i unlock my S8+ phone, Samsung?
I moved and now since my address changed none of my payments are going through
Hiiiii so I moved about a month ago. I've had this issue before but it was a simple fix. All I had to do was change my address to my new billing address. This time I thought it was a banking issue because it told me to call my card provider. I was on...
Asking for my Google Account?
I recently got a Samsung SM-A530W phone. I just ported my phone over from Rogers (where I was using an old flip phone). This Samsung is my first smart phone. I charged it up put in the Public Mobile nano SIM card. It is working. When I turned it on ...
What happened to my data???
Hi everyone,So yesterday I was out for a drive so wasn't on my phone much at all except to play music and according to my records at 12:18 pm I used almost 9000 MGB. What on earth would have caused me to loose data like that when I was barely on my p...
Autopay is not accepting my credit card, unable to verify CC info
im getting this error when trying to make a payment Unable to Process TransactionSorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit card has not been charged. my credit card company tells...
Cell phone coverage
I am living in Haut-Shippagan, N.B. and we have a poor cell phone coverage in my area, could you help resolve this problem?
payment
My account has always been applied to my Visa. As of yesterday, I have no service. WHY?
Resolved! Picture text does not work without data please explain says Unlimited in $15 plan
Hi all,1.) Picture text does not work without a data connection, $15 plan says Unlimited When I run out of Data allowance I can't send a picture text over normal cell or WiFiplease explainThank youMotorola E5 Play with Google Play StoreLP
Resolved! Port Request ticket
I am filling in a ticket to port my number, it asks for the imei for Bell which i have, but it is asking for the sim card number. Is this the sim card for PM or Bell that is being asked for?
network problem
I switched from another company to your company to use. My plan is $25, but my data has been unavailable, personal hotspots have not been available. I have been using your company for 2 months, and I can’t solve my problem until now, please help quic...
Traveller
My friend is returning home for a couple of months from another country and is interested in a public mobile SIM card for the duration of her stay. should I order it for her? When she activates, will it keep her out of country number? Will it risk ca...
Resolved! Compatibility
Hi just wondering if the Telus LG K20 is compatible ... it's not on the list. Thanks for your help!
Account to pay outstanding bill
Can’t use my account to pay remaining bill
Top up
I’m trying to top up my plan
Resolved! Account Is Disabled, but Still Being Billed
Hi, I cancelled my account in March but have been billed in May and June. I can't log in the My Account anymore, as it appears my account has been disabled. Also, when I try to submit a ticket through the bot, I am unable to sign in to my Public Mobi...
changing plan page is unavailable
When I click the change plan button, no existing plan and new plan show up. Then, I click more plans directs to below error. please check and fix it, thanks.
Come back to Public mobile - email in use
Hi, I got comeback offer, but I am already have that email in use by other public mobile number.How can I get same offer for my second public mobile activation? I already ordered new sim card. I got following but when I try to use my email, it says i...
Resolved! rewards
how do rewards work?
