Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I'm having issues with paying my phone plan using the voucher that I bought yesterday. The system keeps telling that my voucher is invalid. Is there anything that you guys could do ?Thanks
Hi there! I just got a new phone yesterday and today received two messages within an hour of each other saying that I was 75 then 95% through my monthly usage. I was on wifi at the time so I do not understand where this data usage is coming from? And...
My data has seemed to disappeared. I had 5 gigs, yet my phone says I used 1.3 gigs. Regardless, my data doesn't work and doesn't show on my plan overview. The data usage history also only shows about a gig being used in the last little bit. I recentl...
Just a tip: if u r in B.C., choose New Westminster, and customized last four digits, you can have phone number ending with triple 666,999 or even 1234.
Changed email and cant get into account need new pasword
Activated a new line at a retailer on Sept 22 but due to their incompetence, they must have typed my email address wrong. So have I haven't been able to get into self serve yet, can't setup AutoPay etc. I submitted a ticket on the same day and hasn't...
Hello,i have had public mobile for some time now and a week ago my data just stopped working. I tried turning my phone off and on again. I had two or three messages about an extra free 1GB of data from PM, and then it stopped working. Any ideas on...
Hi. I need to change the due date to bring it one week earlier. Is it possible to do it? I want it from 25 to 25 instead of 2nd to 2nd. I want to restart from 26th September. Thanks.
I am trying to activate a new plan/sim card. I am on step #2, phone number. When I put in an alternative phone number in case they need to contact me, it doesn't work! It just keeps saying this, "Alternate Phone Number Regex Help" and it won't let me...
Excuse me,I have purchased the plan cost 15 dollars including the 400min long distance international contact,however,when I try to call my friend in China, it still tell me that I need a long distance international contact plan.So what should I do?H...
I'm on autopay for my monthly bill, but for some reason my autopay reward wasn't deducted from my last bill and I can't figure out why. My account overview confirms that I'm on autopay and I have the ward. However, my transaction history (see attachm...
I am going to France next month and wondered if our phones will work there. I don't see any roaming add ons other then USA. Please help
Hi guys, My sons plan:Data & Add-OnsAmount Used100 Minutes Canada-Wide Talk90 / 100 MIN1GB Promo0 / 1024 MB250 MB at 3G speed170.383 / 250 MB He got sms that he has only 10mins left thile he didnt really make too many outgoing calls. As per Usa...
How do I change my renewal date?
Hello, I'm considering added a new line on the $15 plan. I have an existing plan with a 1GB Promo for data. Does anyone know how/why the data was added? Will I received the same promo on the new plan activation? ThxS
To whom this concerns: Greetings, May I please ask whether a Doro 824 is compatible to any of the Public Mobile pkans? I look forward to receiving a reply. Thank you. Yours sincerely, Bak Yongho
On Sept 21st, you guys took 44, and 67 from my account. When my plan is only 40. If that's the case, shouldn't I be seeing a 60 credit on my phone account?
I do not see any option to check my call record in My Account. I ported in from freedom, and freedom mobile has that option which was very useful.Thanks in advance.
So my plan is $25 every 30 days with a $2 autopay credit. So naturally my credit card should be charged $23 (or $23 plus tax) every 30 days. However I'm being charged $25, $26.99, 28.76 etc for the past few months. I also sent them $50 through my ba...
I tried to retrieve my old number. I gave the wrong information. It failed. I lost my original public number. Now I have no number and no way to use public mobile. Is there a way out
how do I keep the same phone number I had with my other provider
I am using a Huawei phone everything works fine but started few days ago text messages can't be sent or sent delyed more than two days.Any idea?
I have used this visa debt before but now all of a sudden it’s unable to verify my credit card someone help me..
Does this include in the US without a roaming add on?
I have applied a $60 voucher to my account and signed up for a $25 per 30days plan as well as buying a $10 data pack just in case. Currently, my balance is $25, but for some reason, it won't count for payment and my account is currently suspended. Pl...
I'm on a $40 plan, I'm planning to switch to a $25 plan, will I lose the refer-a-friend reward privelege?
Hi, I recently signed up for public mobile and used the RBC promo for $10 off for 6 months. I setup autopay with an RBC credit card. However, I would like to switch my payment over to a credit card at a different institution. Does anyone know if I'll...
Hi! My friend received the $10 balance and I didnt, I only got the $1 discount. Am I supposed to get the $10 too?
Hi all, I've been with PM before on a separate line and have had no issues, but when trying to setup my mother with a SIM it hasn't been working. The SIM is detected but says Emergency Calls Only. At first we thought it might be the phone so we tried...
