Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
We have recently had phone unlocked but sim card message reads "no service" ! Please advise !
I was sent to a page that requires me to remember my current password in order to change it. On another screen, after entering my email address, I find I'm still locked out after more than a day. Help.
I was trying to activate a SIM card, port a number but got an error on the last step and was told to long-in again. I believe I entered the email/username wrong as I didnt get a confirmation email, can not login and cant re-activate the SIM #. Please...
I'm changing plans in next billing cycle, will I lose 2 gb bonus data on account that is unused?Holididay give away 1 gb and another 1 gb bonus.
Yesterday I sucesfully ported from Lucky Mobile to PM. I received a text from PM that the porting was completed. Calling my ported number from another cell phone or landline works (texting as well) except when calling from my voip line (that acts as...
I just activated my 25 dollar one gig auto pay plan and there is no $5 monthly reward credit for the first 8 months on my online account. According to the online promo there should be a $5 credit for the first 8 months, however there is only a $2 aut...
Hey everyone,I have a strange texting issue and I can't figure out if it's on my end or the other person's end, and it it doesn't happen with anyone else, so I'm wondering if anyone here has experienced similar. Basically, every few weeks, my texts w...
Can someone help. My phone shows no service. On Autopay.Can't log into my account. Whats my next step?
Hello, My plan is $105 for 90 days and I get the following deductions: $15 Loyalty, $6 Autopay Yet for some reason I was just charged $113.83 This is the first time there's been a mistake on my bill. Please help!
I want to change my plan and want to know if my existing add on I got it free from Public Mobile will be removed. I got the 1Gb and long distance mins free from last Christmas. Thanks.
Hi, Can I add family members to my exsiting account? I will port their numbers in from Koodo and how can I add them to my account? Can I still get the Chinese New Year promotion for adding them in my account? Thanks
I just came back to Canada the other day from USA and had the 10 day roaming plan. I can send texts but cannot receive them, anything I need to change in my phone?
Greetings,I've been searching for very simple directions and haven't been able to find them. If there are instructions posted somewhere, I'd really appreciate a link, or a direct reply here. It all seems confusing, so simple step by step directions w...
trying to activate a SIM card, but can't get through "Alternate Phone Number Regex Help",whatever 10 digets number put in is not working. Please help!
I switched over to public mobile and was suppose to get a free month. Why did I not get it? Payment supposed to come out Feb and not jan, 2020....
i wanna know expiring period for offer of $10off on $35 plan
It said when i signed up that i would recieve $5 off for 8 months, but nothing has come out of my account for that yet? And my plan is eligible so it should work... Whats wrong with this?
i recently switched over to public, and added money onto the account though a store, and the store nor myself can find the account or are we able to sign into the account to switch or top up
I have currently bought a sim and I am waiting for it to arrive to start my account however I bought it because of the lunar deal where one can have $10 off for 8 months. If my sim card does not come before Jan 31(the end date of this deal) I will no...
I cant get into my account , i tried to click on forgot password and typed my email in and it said my account was locked and i had to get help , can someone please help me
hi my sim card is lock can unlock it for me
I know that Public doesn't currently offer wifi calling, but trying to understand why? In previous posts, some say because this is isn't top tier provider. Trying to understand why that matters? Wouldn't it be beneficial to unload some of congesti...
Every month I receive 3 text messages, usually at 3 different times and from 2 different numbers. A payment reminder that tells me I can ignore the message with Autopay. Then a message that I got the Autopay reward. And finally that Autopay has paid ...
Hi, I am using the $40 plan, and I have $3 friend referrals, $2 AutoPay, $2 Loyalty, so I usually pay $37.29 after-tax, but I don't know why they charge me $39.55 at the lastest payment. Is there anything wrong with my rewards? Thank you Sandy
Is there anything we can do in these situations other than just report the person? (I reported them)
No service after being a customer for a while. Can't log into my account.
I'm presently on the 9th day of my USA talk/text/data add on. I've added $20 funds to my account and was wondering if a moderator can step in and continue my service tomorrow so that I don't have to wait the 24 hrs?
Hey guys, i activated my SIM lastnight and picked a phone number, I can make calls from my number and everything is fine (sorta). when i call my phone number, someone else answers, and she tells me she has had the number for years. my girlfriend trie...
i placed order for a new SIM card July last year, but never received it, i have to buy one from 3rd lab store, how can I get refund for that online order? ORDER 172917
Hello, Me and my son's payment is due yesterday (Jan 23, 2020) but autopay did not work. My credit card did not get charged for the service but I did successfully set up autopay for us.Me and my son's line got cut yesterday.What should I do at this p...
