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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25387 Views
  • 135 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 36856 Views
  • 185 replies
  • 27 Bravos

Resolved! Unable to make calls

Hello,I have added $20.00 into my phone account and don't know how to get the call activiated. Please advise 

Rip Offs!

Public Mobile is the most unprofessional company I have ever dealt with, I cancelled my services over 7 1/2 weeks ago and still have not received a refund, I.was initially told right after requesting a refund that I would have to wait a month to rece...

Natester7788 by Great Neighbour / Super Voisin
  • 1509 Views
  • 9 replies
  • 0 Bravos

Please re porting again

Hi, As Moderate team requested yesterday, I did Fido reactivation now. Could you follow my issue ASAP?I can't receive call till now from Sunday. So I hope to solve my issue before Weekend. 

cornan99 by Good Citizen / Bon Citoyen
  • 325 Views
  • 1 replies
  • 0 Bravos

Resolved! No Data showing in plan

I have a plan that gives me 1 GB of data at 3G speeds, unlimited text and unlimited provincial talk for $32/30 days. Data seems to have stopped working and when I go to the Data & Add-On Usage page there is no data showing up. The page says: Your Dat...

tdeery by Great Neighbour / Super Voisin
  • 1185 Views
  • 4 replies
  • 0 Bravos

I phone

It doesn’t take a simm card does to iPhones 5&6

Chopper by Great Neighbour / Super Voisin
  • 691 Views
  • 4 replies
  • 0 Bravos

URGENT ! PORT in failed , getting no help from mods

No replies to my direct messages to the moderators, I am unable to recieve calls. I got that infamous text message telling me it failed and to contact support . Please help admin ! This is a horrible first day at Public Mobile. Data, Text and making ...

primo2018 by Good Citizen / Bon Citoyen
  • 1372 Views
  • 10 replies
  • 0 Bravos

Another Koodo Migration $35/5GB or $40/8GB plus Tab eligible

This is getting crazy  just got this - I am still on the Fall 2016 promo. I have lots of referrals - but this could send them packing - and me........ Switch to Koodo and get 5GB of data for $35/month OR 8GB of data for $40/month! PLUS $180 in bill c...

smp99 by Deputy Mayor / Adjoint au Maire
  • 22070 Views
  • 210 replies
  • 6 Bravos

$25 refer a friend reward not received

I referred a friend on August 13. I received the 1$/month reward for each. I never got a 25$ credit. I received a text from pm saying "you have successfully referred a friend....". The friends registered online. I'm pretty sure everything was done co...

Shobha by Great Neighbour / Super Voisin
  • 1012 Views
  • 6 replies
  • 0 Bravos

Resolved! How to port phone number from current provider

Hello, I'm sure this topic is already covered somewhere, but I seem to be trouble finding it. Anyway, I was wondering how one would bring their phone number from their previous existing provider, (for me that is Bell) and bring their phone number to ...

aszures by Great Neighbour / Super Voisin
  • 2778 Views
  • 8 replies
  • 0 Bravos

Resolved! My account was locked

I tried to reset my password, but it showed my account was locked. Please help. Thanks

6479272832 by Great Neighbour / Super Voisin
  • 1568 Views
  • 11 replies
  • 0 Bravos

Resolved! New PM user - Random Data Network Drops Several Times a Day

Hi,About one week ago I got a new OnePlus 6 phone and moved to Public Mobile from Telus at the same time. I've got a  4G LTE plan and I play Pokemon Go amongst other things. I immedietely started experiencing problems with playing Pokemon Go on Data ...

ace_phone by Good Citizen / Bon Citoyen
  • 1903 Views
  • 9 replies
  • 0 Bravos

PM APP ?

Since PM is self serve it is suprising that there is no phone app. Is there one in the works?  

yiatioxi-ok by Great Citizen / Super Citoyen
  • 1194 Views
  • 16 replies
  • 3 Bravos

reactivate SIM card after 90 days

I understand that I lose my phone number and that my account is deactivated after 90 days.  Can I use the same SIM later on and activate it with a new plan and new number i.e. just save repurchasing the SIM card itself?    .........Jackie

jjansen by Great Neighbour / Super Voisin
  • 2680 Views
  • 8 replies
  • 0 Bravos

Amazing service for younger people

This service is so good for people around my age (18) because it allows you to save more money on top of it already being so much cheaper than other providers. I highly suggest you use PM if you’re going into college or moving out on your own, to sav...

AustinLee by Good Citizen / Bon Citoyen
  • 1877 Views
  • 9 replies
  • 6 Bravos

London Drugs vs Wall-Mart

I first tried the closest Wal-Mart but they told me they were too small and I would need to go to a larger super-centre.  I then tried a London Drugs close to work, where they were just using up their last PM SIM with the customer in front of me.  I ...

Nolan by Great Neighbour / Super Voisin
  • 2604 Views
  • 10 replies
  • 4 Bravos

Resolved! My SIM isn't connected to the network

I ACTIVATED MY SIM AND ACCOUNT YESTERDAT BUT TILL TODAY I CAN'T MAKE CALLS OR ANYTHING...IT'S SAYS IS NOT CONSCTED TO THE NETWORK.WHAT SHOULD I DO?THANK YOUM

Falcoara by Good Citizen / Bon Citoyen
  • 2152 Views
  • 20 replies
  • 0 Bravos

Resolved! Network Locked

I just switch my phone number to your network at Walmart but i cannot use my phone . There is a message saying Network Lock 

deonmasara by Great Neighbour / Super Voisin
  • 1283 Views
  • 2 replies
  • 0 Bravos

Resolved! Walmart - ‘disregarding phone carrier policy’

I had read up on the difficulty some people have had with purchasing a SIM card from Walmart without being forced to activate in-store, so was forwarned when I went to purchase two SIM cards from a Walmart Supercentre a couple of weeks ago. Sure enou...

Gonzo by Model Citizen / Citoyen Modèle
  • 3532 Views
  • 27 replies
  • 4 Bravos

I am not able to make out going calls

When i call to *611 i can hear the message that service is temporarily suspended and please make a payment. When i tried to pay using registered credit card,  I hear a message that sorry we are not able to process your request, talk with Credit card ...

srinivasl by Great Neighbour / Super Voisin
  • 1470 Views
  • 7 replies
  • 0 Bravos

Walmart, Charlottetown, PE - no SIM card

Attempted to buy a Public Mobile SIM card from this Walmart location and was told that I could not purchase the SIM card without joining Public Mobile at that time.  I still had available service from my previous provider and wanted to use up what I ...

larryb by Great Neighbour / Super Voisin
  • 1438 Views
  • 8 replies
  • 3 Bravos

Sorry, your 4-digit PIN was not accepted

Hi, I just tried to port over my number from Chatr. I got the above error message, but also said the process was complete? I can send and recieve SMS and make outgoing calls, but I cannot recieve phone calls.  Can someone please advise how to proceed...

JoshH by Great Neighbour / Super Voisin
  • 1435 Views
  • 9 replies
  • 0 Bravos

Can't seem to use my $25 voucher

I had $45.00 worth of vouchers (one $25.00 and two $10.00)  The $10.00 vouchers worked but the $25.00 doesn't appear to.  What am I doing wrong?

kelly0032003 by Good Citizen / Bon Citoyen
  • 1183 Views
  • 7 replies
  • 0 Bravos

Motorola Moto E5 on PM Network

Hi - I'm looking at buying an inexpensive phone for my kids to use on PM.  One I'm looking at is the Motorola Moto E5 and I'm wondering how I confirm if this phone will work on the PM network.  I know that PM has a feature on their website where you ...

Alejandra by Good Citizen / Bon Citoyen
  • 1354 Views
  • 5 replies
  • 0 Bravos

Resolved! Self Service form for porting - Apartment or Unit number needed?

Hi Community, Re: Do I need to provide an Apartment or Unit number on the self-serve port form (for a landline)? Quick question on the self-serve form to complete a port of an existing number to Public Mobile (found in "Plans & Add-Ons" / "Change Pho...

PublicSH2 by Great Neighbour / Super Voisin
  • 953 Views
  • 2 replies
  • 0 Bravos

Porting issue

Hi Syed, From 19.Aug until today, I can't recive call but can call. I did private message mutiple times but no answer so How may I wait a week or a month?I replied privite information and can you able to my issue or not?Please tell me whether PM can ...

cornan99 by Good Citizen / Bon Citoyen
  • 674 Views
  • 6 replies
  • 0 Bravos
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