Community

Resolved! Where is my SIM Card

I ordered my SIM over 15 days ago and still have not received it. We need it urgently, can someone help track it? 

Resolved! Caller ID / Name Display

Hello, I just transferred my service to Public mobile. Just curious as to what type of Caller ID feature it has. 1. Does Public Mobile display your name when making outgoing call? If not, can it be enabled? 2. Does the caller ID show name of a caller...

Resolved! Activating an account - Billed for service - "generic error" - can't do anything now.

Totally frustrated. I paid for a sim, went through the activation process - was billed on my visa - got a "generic error".Now I can not log in - It says, there is an error with the account information.I can not restart the process - it says the sim c...

Resolved! My account got hacked!?!? I don't know what to do

I was going to use my phone, and I got the message that the sim was not registered. I go have a look at my account online, I have a balance of 25$ yesturday in it. not it is at zero, plus I see in transaction history there was a top up of 50$ done wi...

Resolved! Re: 1888 numbers not working

Please help. Trying to get hold of a 1 888 number (Toll free Canada number). I have the $50 plan (unlimited calling nation-wide). I even topped up my account with $5 to see if that works - it didn't and I have now wasted $5... I have also tried the '...

Resolved! I Can't pay my plan and I'm left without a phone and I can't send a ticket for support

I'm so close to changing phone companies, I can't get support from a phone number and your ticket system isn't working. Can I please get some help ???

Resolved! Long Distance Charges May Apply?

I live in Ontario and have unlimited canada wide calling; however, when calling Toronto from Hamilton, I received a message saying "long distance charges may apply" ... so do I have  canada wide calling or do I not? 

Resolved! Billing: Credit card statement shows 855-478xxxx BC

Hi Everyone: I have been using Public Mobile for a while and I am fairly happy with it. However, I have noticed that both my son and myself have the same "transaction details" on out credit card statements. It says: "PUBLIC MOBILE 855-478XXXX BC". Wh...

Resolved! Come back to PM for up $200...

When can I get $15 off for 12 months. Recently I got offer (email) to came back to PM  what I did but I’m not seeing $15 on my account?

Resolved! how do I get my account number and my pin number

Resolved! Faulty change plan page

I m trying to change my plan but there is nothing on the change plan page. I currently have an active plan, and I want to switch to a plan I saw on the home plan. When I go to the change plan page, it is empty. I included a screenshot of how it looks...

Resolved! Phone number?

Can one chose their own phone number when getting a SIM card and plan from Public Mobile?

Resolved! unlocked samsung note9 960U phone from at&t who does the software updates

Hi, Does anyone know if I used a note 960U that is unlocked from at&t with public mobile are the software updates on the phone for android/security updates are pushed thru by samsung? Or do i need to put an AT&T sim to do updates? Thanks