Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Truly happy to be part of the PM Community. I went to the kiosk and the guys there did everything for me, from porting my # to applying the promo (free sim card and free month promo). I double checked and everything is in order. And now I'm ready to ...
Hey all, Just wondering why is it that while I'm in the US I still receive text messages even though I don't have US roaming? Thanks
Hi, I'm new to public mobile where would I find a 90 day plan so I can maximize my rewards. Thanks,Ed
Forgot my security answer
I have money in my account. How do I use the funds to pay for my bill
i was having issues with my number port, then recieved a call from telus to assist and was told she would try it again and call me back if there was a problem it has been a day and a half and still no working phone and no call back. can someone hel...
Hi,im on the $35 plan. I have been charged $6,78 on Oct 21 and $9.04 on Sep 20 on top of the $35 I pay each month. Why? Is the billing from the 1st to 30 of every month or it s 30 day from any day?I started my plan on the 6th of the month and I am ch...
Not sure if this is the right place for this but just wanted to give some praise for the worker there that assisted me with signing up with PM Jane was professional and made all the terms clear. The whole process was pretty seamless on PM's side as w...
I just paid my account but I still have no service
I paid $20 today to add data to my plan but unfortunately it was for US Roaming and not vaild in canada. I only stay in canada and would like to use that money to get add in canada. Is it possible to get refund or convert that data to the local netwo...
Hi - My phone was lost and I suspended my account for a couple of months. I now have a replacement SIM and am trying to reativeate my account online. I was able to change the SIM, but can't seem to reactivate the account. The phone shows that it's...
how do i open a ticket
I need to view my texting usage history from October 28th 2019 to present but it only let's me go back to the first of the month
i dont have myaccount setup and lost my phone how can i reactivate my sim now?
My account still shows the plan I am paying for but today I cannot access my voice mail or even call a local number. The message keeps saying my plan does not include long distance which it does for 100 min per month. But why can I not call even a...
Hello, I submitted a port number request from Rogers. And while I can call out using my Public Mobile SIM and phone, any calls received are going to my old phone. Any advice on how long this might take before it's completed?
I have tried to send a ticket to moderator. Log in process wont allow me. Cant recieved a text to verify and answer all the questions and still wont go.
I channged my plan from $35 to $25 a week ago and I have $6 reward, but I just checked my payment history. I was charged $30.24. Is it right?
When I log in to my account it just has this page without any options. I want to cancel autopay but I can't.
I am wondering if it is possible to have one phone from a bell shared acccount transfered to a publicmobile account.
PM needs to consider re-introducing the $10 plan for the following reasons:The Seniors wish to keep a cell phone — especially for emergencies — but are conscious of their budgetThey are neither knowledgeable about nor need the frills — like texting a...
Hi I dropped my phone and it broke on vacation. When I got home I put my sim card in my old phone until I could afford a new phone. My old phone stopped reading my sim card about a week ago. I assumed it was because my plan expired. I paid my pl...
Hi, I was trying to activate my SIM card. I filled out all the information on the webpage and check the box at the end of the page then click “continue”, but it either will uncheck the box or no reaction. Wondering if there’s something that I didn’t...
I bought a S9 from a guy on kijiji and I used it for over 3 months with public mobile. Suddenly it does not work anymore. I called Samsung. They say that this phone has been declared lost or stolen (blacklisted). It's incomprehensible. Is there a way...
I updated Credit card on payment day morning, when can I get my service reactivated?
how do i top up with a payment voucher it con t accept my pin number
My friend signed up today under my advice and I gave him referral code and the "dealer" claimed he knew nothing about $10 credit and so he knew nothing about code, so I won't get $1 bonus for referring dude!
Have user name.....PM says it is email. Holy Smokes Bat Man...I know my email.For password, well Robin, I know that too.....and nothing. Just want to get my credit card re-registered for the expiry date.....but can't even get in.
When I activating my $25 plan in store, the guy ask me to set up a 4 digit pin number, I even got a text massage to remaind me that number. what is that and what is it for?
