Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

My mom plan data stop working

My mom phone data all of a sudden stop working. She has the $40 12gb plan. I have tried to reset the network setting for the iphone x and also reset cellular data part but nothing seems to work. It is definitely not the phone as I tried putting the s...

Transferring Phone Number

I'm a new customer and I am switching from PC Mobile. I was wondering how to transfer my old PC Mobile phone number to my new Public Mobile account??

Resolved! Questions about the current $40 plan

I see that the $40 is listed as 30 days. Does this mean that this deal is only available for 30 days and the prices will change after?I currently have the same plan minus the +500 MB of free data with autopay, and I've been with Public Mobile for a f...

cannot recive short SMS code from uber

cannot log in to uber as no verification code is received, can anyone help me?

Resolved! Koodo to Public

Hi everyone, who do i contact to transfer my number?

Resolved! International call to Jamaica

I paid $15 for 400min LD add-on and just tested it but an automated message said "Hi, Public Mobile here. Talk is not included in your current plan. If you'd like this service you can easily change your plan at selfserve.publicmobile.ca and start tal...

Resolved! Credit card charged twice

My credit card was double charged for my monthly bill. Who can I talk to to get my refund?

Resolved! Opening email from moderator

Hi. I' new to PM and I had to message a moderator. I have an response but for the life of me I cant open it. I see the subject line and the beginning of a response, how to I see the full response. Help!

Problems placing a cell with new $25 Canada wide plan

I referred someone to PM a few days ago and she was denied an outgoing call today. I am aware PM is on the Telus network. The funny thing is my son, who was with Koodo PREPAID (Telus), also experienced this last week when we travelled on the 403 near...

Port Number from Koodo

How do I port my Koodo number? I’ve just activated a new phone service at Walmart, and I was told to contact the community, in order to transfer the number.

Invalid SIM

I just purchased a Public Mobile SIM and I tried to activate it today. I made a mistake in the payment section and it flagged as an error and I had to start again. Now whenever I try to enter the SIM card #, it says, "Invalid SIM". Here are things ...

When do I get my bonus data??

I'm a new PM customer and I just got my phone set up on the $15 plan with the $2 autopay discount. I noticed that the discount won't be applied until the second month (correct me if I'm wrong). Is this true for my 250mb bonus data as well? Or can I u...

Account Suspended While On Auto-pay

My phone got suspended this morning even though my payment was processed on March 20. I noticed that other people were experiencing the same issue. When I finally got everything resolved about 6 hours later I they would offer some ki d of credit as t...

Not registered to autopay but the took money from my bank account

Hi I am not registered for autopay and this morning I checked my bank account and saw that 45 $ was taken from Public Mobile I dont understand who and why they did that I have the amount needed for my monthly plan on my public mobile account and the ...

Problem porting # from PM

Hi all! Till yesterday (March 21st 2019) I was a PM user for more than 2 years so I decided to port my # to a different provider and that's when things went sideways. Around noon PST the new provider requested my number to be ported over, pretty comm...

Paid twice

How can I get in contact with someone regarding my account it’s absolutely ridiculous

Resolved! How to change credit card in autopay?

My credit card I was using for auto pay has been destroyed due to fraugulent activity. My question is how can I remove it and replace it with an updated card. I have been able to cancel, and then reapply for autopay yet the old card is still in place...

Cannot make or receive calls and texts

I reactivated my plan and paid the bill. My account is showing active status with my plan which includes unlimited text and province wide calling. However, my texts won't send and I can't receive. When I try to make a local call it says I need an ad...

Suspended

I paid on the 17 march but my phone is suspended why?

Topped up account balance, but account still suspended

I topped up my account balance on the last day of my cycle which is today. My funds increased , my due balance says $0 but my account says suspended !!!!

$0 SIM card

Hi looking for some help.I just signed up and activated a SIM card at a WalMart location. To my understanding, if I activated in store the SIM card is $0.. I was charged the $10 plus tax as the promotion wasn’t coming up in the system. How do I go ab...

Service suspended but paid on March 17

I cannot use my phone as it says that the service has been suspended. I paid for the service on March 17, 2019. But now it is asking me to make a new payment. And it is only March 22. It says there are 0 dollars on my account. Do I really have to pay...

phone plan has not been reinstated

my original plan was 8gb data4 at 3G unlimited calling usa and unlimited text i want this reinstated immediately!!! some 0ne get back to me via email thanks D.current planThis plan includes: -- 2GB + 500MB BONUS at 3G Speed- Unlimited Internationa...

second payment

since i made payment on Beth of march, today no service. then i checked online in my account, requested payment. then i paid second time now

Cannot Create Self Serve Account?

Hi Guys, So I'm having issues trying to access my self-serve. I will need to purchase a US roaming add-on next week.If I try to create an account, I get:"The phone number entered is invalid or you may have created your profile already. If you've fo...

Suspended account

My account has unexpectedly been suspended even though I have made all my payments. I need my phone urgently so please let me know who I can contact or how I can resolve this

Possible Scam taking advantage of latest users with provincial plans...

So, I posted this deep in the other thread, will start it here to make it more visible to others. -----I got this sms yesterday, I seemed related to the 'outage' that some experienced with their the province-wide plan... I got a text message from 306...

about payment

even i changed my plan why public mobile take 2 times payment from my autopay account? they cut 22.05 cad on 16th march and 23.10 cad and 26.25 cad on 18th of march. i changed my wife's plan also and her autopay is also from my account. why 3 payment...

I have the auto pay and payment was made march 20th and today my service is suspended.

I have the auto pay and payment was made march 20th and today my service is suspended and asking me to pay again. Please help me as I cannot contact anyone.

help

please help i bought a 3 10 dollor phone cards and put them on my phone and i have a 12 dollor credit so that should be 42 dollors and my bill is only 33 i was using my phone yesterday and last night and now it is not working and when i go on my acco...