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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Amazing service

Just came back from the Richmond Centre Public Mobile. Amazing service from the team. Nicholas, Yanina and TJ were so helpful and got my phone into fine working order. Highly recommended!!

Texts not being sent/received by everyone

I switched my number over yesterday and most of my friends receive my texts and calls. Some friends don't though. Not sure what's going on. I looked for solutions on here and can say that my SMSC is correctly set up and I have no active roaming (I di...

Resolved! Texts from PM

I got this automated text from public mobile and not sure what to do about it“Please visit https://selfserve.publicmobile.ca/ to make an update to ensure uninterrupted service. (2/2)”thanks

“SIM not provisioned for voice”

Hello there, I have a brand new phone, with a new Public Mobile SIM, and I ported my number over from Telus. My husband has the same phone and uses Public Mobile already, also ported from Telus last year, so I know this should work. My Public Mobile ...

Resolved! Updating Credit Card

My credit card is expiring and I need to update to my new card. Unfortunately the link in the self serve account is not working and I cannot click on anything related to my payments. Is there a workaround?

Resolved! Not able to send text or call. Presently in the U.S. Error message 611

We are presently in the US until the end of the month.I reactivated our phones after reporting them lost or stolen while here in the U.S.I changed our plans to $50.00 per 30 days so we could talk and text from here in the U.S.8.5GB at 3G Speed- Unlim...

Locked out of account and error creating support forum account

My husband got himself locked out of his self serve account. He created a support account for this forum. When he clicked the link in the email confirmation it gave an error: 3ABB815F.He also gets an error if he tried to login to support: 55C492B8He ...

US Roaming unable to renew

Possibility of Unlimited Plans??

Could Public possibly come close with an unlimited data plan as much as the "Big 3" have done as of late?? I am greatly satisfied with my service and have been since I have become a Public Mobile customer and have even had an offer to me from Public ...

Debit Card

The system is not allowing me to make a payment. It says it does not recognize my debit card and that my account has not been charged. This is the card I have always used....

Auto payment does not stop after account was deactivated

Hello, My husband's account was deactivated since Feb 2nd when he transferred to Rogers. However, his credit card was still charged for another three-month on Feb 11. As his account was deactivated he has no way to log in and check what is going on....

Resolved! Texts not sending - new public mobile user

Hi Guys, I just moved from Rogers to Public Mobile and transferred my number. Everything seems to be working - aside from outgoing and incoming text messages. I can make calls, data works fine, but just can't send or receive texts. Anyone know how to...

Resolved! 500 mb free data

I currently pay $40 and get 5 mb . Should I not be gettting the 500 free mb each month on auto renewal?

No voicemail notification on iphone and old visual voicemail showed up

Hi All, Recently ported over from lucky mobile today and prior to being with lucky mobile I was on a work plan through rogers. When I was with rogers I had visual voicemail, when I switched to lucky that feature dissapeared. Now that I am with publi...

Resolved! What happened to the 4G Plans?

I don't see any 4G Plans. Does that mean my originla 4G (LTE) plan is now serving 3G speeds?

Resolved! Setup Voicemail

Can someone pls guide me as to how to set up voicemail?

Resolved! my account

I've tried everything to get into my account .... I've tried go to forgot password and when ask for my email to verify....comes back saying were unable to verify ur email ....then when I try to create account it does recognize my number

When does the available numbers list refresh?

Dang. I'm sure I've seen it mentioned before. I've spent an hour or so searching with no luck. I really sympathize with people spending a pile of time looking for information only to finally give in and ask. Then some smart aleck will pipe in with we...

Resolved! additional lines...

Hi!I got a plan with public mobile for my mom using my email and information, I was just wondering if I am able to add several lines using one account and email? I'm very new, sorry if this has been asked already. Thanks in advance!

Resolved! Home phone number being auto-rejected

Hi, I dont know if this is the right place to ask this question. My home phone number is a private number. When someone calls my cell from my home phone number, it is being auto-rejected. Does anyone know if and how I can fix this? Thanks

Resolved! Suspend Service

Does it work? Suspend and then "un"Suspend? Does it report your phone as stolen....or do you do that somewhere else?If works ok....is nice feature if you misplace phone for a day or so. Thanks!!!

Port In

I recently ported in my number from NumberBarn, a number parking service. When activating with Public Mobile it didn't ask me for the pin or the account number which is usually the case for porting in. Anyway, my outgoing is working fine but incoming...

Resolved! Unable to get my data on iPhone 4

Hi thereI have a data plan, but am unable to get any data on my Iphone 4. If I go to Settings - Cellular - Cellular Data Network... then there are only 3 fields: APN, Username and Password. I have entered the APN sp.mb.comSo far, I am unable to get...

phone compatibility

Is the alcatel Sparq II compatible with the network?

Resolved! Data not working

Hello, I'm super new to public mobile. I signed up just over a week ago, and opted for automatic monthly top ups in order to receive 250 mb of monthly data free. The data however, has never worked, and I have no idea why. Any help greatly appreciated...

Data Add On Issue

My "Data and Add ON's" only shows 1 GB promo (which is half gone), not my regular 1.5 GB. I'm only 8 days into my billing cycle. There's no way I've used all the 1.5 GB PLUS 500 MB of the Promo! Wondering why my 1.5 GB is not showing!?

Resolved! Billing

Hello,I apologize if this is a repeat but I can't find my original post .I'm new and my concern is I'm on auto-pay Nd just received four separate texts notifying me of my upcoming payment with three different billing dates.March 1,. March 1, March 2 ...

Recharge

How can I recharge my sim ,from home . Which autopay app is valid , there are lot of apps

Resolved! Outgoing calls to 306-580-4001

My usage history shows numerous outgoing calls to 306-580-4001 during a time period when I had my cell phone on airplane mode as I was out of the country. I have read in the community that this shows when you do not answer a phone call and calls are ...

Resolved! Request 2019 invoice

hi mod, I need invoice for tax purpose. Can you help me with this?

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