Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,Lost my phone and don’t have self serve account.What can I do.?Can you help me? Thanks Randy
I added $40 from my credit card on to my account to buy mobile data. I used $30 of it on buying mobile data but for some reason, the mobile data is not working. There's now $10 on my account but no mobile data.
Hey all, I got the 40$ plan and set up auto pay, so that i actually owe 38$ each month.With both first and second months auto pay award, I was owing 36$ this month, but still my bank account was charged with 40 ish $.How can that be?Are taxes that hi...
I am not getting my text messages from a certain friend, all others seem to be fine, even others on the same network. Help!
having a hard time activating my account. keep gettiing server error when activate button is pushed.
Switched to PM last Friday Sept 27. It’s now the evening of October 2 and no service yet. I have contacted moderators twice. First gentleman moderator contacted me Sunday but did not reply back after I sent him info he required after he did a network...
Hello, my account is currently suspended. I just bought a voucher and the voucher # isn’t working when I enter it? Can someone please tell me what to Do? As you know, once vouchers are bought there is no refund.. so what do I do?
Hi ive topped up my account, it shows active. I got the $40 plan, it shows I have a balance of $40.. says active, yet i can not use phone or text and says my next plan renewal is next month. That $40 was supposed to pay for this month service?
Update: This promotion has ended early (October and is no longer available. This might appeal to anybody who has a Mastercard and a nearby Shell gas station, and more so if you collect Air Miles. Right now, Shell has a promo with Mastercard, where y...
Stay Safe!
Whenever I have my data turned on, and I try to call someone it will ring once but then the call disconnects. None of this happens with the data off.
I want to change my plan on the same day I initiate a new plan and not at the renewal date. How do I do that?
How do I submit a ticket or talk to someone?
Hey, I had upgraded my plan to the $60 plan with 2GB of data. Did anyone else find the speed of data in the USA very slow? Sometimes it was fine but other times I couldn't even order an uber because I couldn't get a data connection. I ended up having...
Tech support? Data isn't working
Hi there my account says it's suspended due to payment but when I sign into my account I have $0 owing and $18 funds avaiable. I am set up for automatic payments as well. Please help
As of the end of the my service stopped so I purchased pm minutes $50 and tried to dial *611 to no avail, I am unable to put minutes on my phone, when I called Koodo to transfer me to pm they could not when I ask the question online it can not be ans...
I just joined PM last night. I was assigned a number and after wards I immidiately ported my cell phone number in self serve area. porting was successful and every thing seems to be OK except that in the about section of my android phone the number ...
Right now, PM renewals are every 30 days. Because only five months of the year have 30 days, the renewal day keeps changing over the course of the year. For example, a plan started on July 1 would renew on July 31, on August 30, September 29, etc. I...
I signed up for the $25 dollar monthly plan but now that I'm home and checked it's on the 10 dollar planIt was just yesterday but I dont want to be stuck all monthI can only see options to change next month
Yesterday I switched to the Lucky Mobile from PM, attracted by its unlimited data offer. But as soon as I put in the LM SIM card into the phone, I found I am in for a big nasty undocumented and definitely unwanted behavior from its network. I really ...
I was referred by a friend and I activated my phone on Sept. 30. It is supposed to receive $20 referral credit but I only received $10. In addition, my friend has not received any referral credit notice.
Help please. You charged me 2 complete payments on my credit card last month but say I owe you for this month. I have the statement and proof. Your system sucks. Please fix my problem I am pissed. I cannot afford this double payment scam.
Hi, I am new to PM. I want to port my number from koodo to PM.
Ive been having this issue for about a month now and i cannot figure out why, everytime i try to make a one time payment i can an error saying "Unable to Process TransactionSorry, we are unable to verify your credit card information or address, so th...
iMessage and texting does not work right. Nor can you tap, easily, the button to start a iMessage. I would wait.
I am unable to phone out or recieve phone calls, incoming calls go right to voice mail. I am able to use my data, I am on auto paymen and payments was taken on Sept 27 but I did not recieve a text letting me know that my plan was successfully renewe...
I've been having the same Issue, only i haven't bought US roaming ever
Hello,I tried multiple time to make a payment with my credit card and I always get this error (Unable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card ...
Hi I activated on yesterday September 30. Received $10 one-time credit today.But didn’t get *New* Extra $10 one-time credit. Please check for me when can I get it. Thanks!
