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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 27960 Views
  • 140 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 39976 Views
  • 185 replies
  • 29 Bravos

Phone Freeze SIM Unavailable message on new activation

Hi all, I am a new subscriber trying to active a new SIM card in my Samsung Advance (old phone) I went through the process of activating the SIM card and setting up autopay. I then received 2 different text messages with 2 different PINs. I then shut...

savoury17 by Great Neighbour / Super Voisin
  • 1976 Views
  • 5 replies
  • 0 Bravos

Locked Phone Due To Owed Payments

I heard that PM locks your phone if you owe them money.  How long would this lock be? 3 months after account is closed? Or forever? How to pay after 3 months if account is closed already?

bigmouth2015 by Great Citizen / Super Citoyen
  • 3070 Views
  • 27 replies
  • 1 Bravos

Service in Lebanon?

Hello, Is there any way to get service in Lebanon with Public Mobile or its affiliates (Talk, Text and Data)?

narakelian by Great Neighbour / Super Voisin
  • 1400 Views
  • 8 replies
  • 1 Bravos

Help

My phone said network error how do I reset it or the apn settings 

Payment Issue

Hi there,I am trying to make a payment that is due by 16th October,2018 . As I am trying to make the payment after loading my card and submitting it, it says you have already got enough balance. And then if I check the payent history, it says nothing...

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somyagaur06 by Great Neighbour / Super Voisin
  • 1650 Views
  • 8 replies
  • 0 Bravos

Resolved! Not receiving texts

Hey everyoneI just signed up with public mobile. For some reason I am unable to receive texts and the ones I send are not always being delivered.  I really need this fixed anyone know what to Do? 

Britemk by Good Citizen / Bon Citoyen
  • 1321 Views
  • 5 replies
  • 0 Bravos

How to get a receipt for payment

how do I receive a receipt for the payments I make? I would like to expense them and need a receipt. Thanks

ben_cat by Great Neighbour / Super Voisin
  • 2738 Views
  • 4 replies
  • 0 Bravos

Resolved! cross border tower selection

I have just moved to Prescott Ontario and live on the river and just across from Ogdensberg NY. When I try to use my phone the network says I do not have long distance in my plan. I signed up for the $40/month unlimited long distance, text messaging ...

klinkenb by Great Neighbour / Super Voisin
  • 1863 Views
  • 9 replies
  • 0 Bravos

no network connection new activation

Hi, opened up PM account on Oct 10th, phone worked fine until yesterday and now no network is available. tried rebooting, reinserting sim card no luck. Please help

smrtphusr by Good Citizen / Bon Citoyen
  • 1481 Views
  • 12 replies
  • 0 Bravos

Resolved! swicth from wifi to pm data dont work

its seen when out my home and switch to my data from here it doesnt work..i have to restart phone to make it work...at home i got wifi.so when i go out i change pm data...i wonder why it does this..after restart all is good...just wondering if anyone...

superbaby52 by Good Citizen / Bon Citoyen
  • 1980 Views
  • 7 replies
  • 1 Bravos

Adding another line to your account

Is it possible to add another line to your existing account? I have 3 more lines I want to port over BUT I do not want the hasstle of creating mutliple accounts and multiple emails to do this.

memetis by Great Citizen / Super Citoyen
  • 2657 Views
  • 21 replies
  • 1 Bravos

Not receiving verification code

I’ve been waiting over 24 hours for my verification code to be texted to me. I think I may have blocked the number when I signed up and have no way to figure it out how to unblock as I don’t know the phone number I’ll be receiving the text with the c...

Kekkie by Great Neighbour / Super Voisin
  • 1490 Views
  • 3 replies
  • 0 Bravos

Account locked out

Hello,I tried my password a few times and now my account is locked. I need to get some help in unlocking the account before I can even request a password reset. I emailed three private messages to @CS_Agent, but I haven't received any reply for over ...

DATA PLAN ONLY

I'm very light user, hopefully PM can give new options for 365 days validity "DATA ONLY"  (with reasonable price) or give data rollover feature not only for add-on but with the main plan.

syantixmanjah by Good Citizen / Bon Citoyen
  • 4208 Views
  • 13 replies
  • 2 Bravos

Deactivate number help please

Hii need to deactivate number 647xxxxxxx and not to pay money from credit card for next month. When I try to phone *611, it's says that number temporary suspended. What it's mean? I didn't make it. How to check that money didn't go from credit card?W...

farida0511 by Great Neighbour / Super Voisin
  • 494 Views
  • 1 replies
  • 0 Bravos

Auto Pay & Loyalty Reward

Hi, I got a phone from a company and I would like to keep my number.Usually, I don't use the phone too much so I think $10 plan is good for me. Even I use $10 plan, can I get rewards for autopay and loyalty? Thank you,

canavan by Good Citizen / Bon Citoyen
  • 738 Views
  • 3 replies
  • 0 Bravos

Resolved! Payment

Will my reward money oe my money in my account get used first before my credit card gets charged?

Dwurz00 by Great Neighbour / Super Voisin
  • 780 Views
  • 2 replies
  • 0 Bravos

Rewards

When do my community rewards show up on my account?

Dwurz00 by Great Neighbour / Super Voisin
  • 1305 Views
  • 8 replies
  • 0 Bravos

Please help how to set Android 6 phone for data usage?

Yesterday got the Home Public Mobile plan with 1GB data but I can't get any data so far and  I need data access with my phone in order to keep my jobI followed the support chat instructions for Android but the settings  mentioned  there do not comple...

RossRoss by Great Citizen / Super Citoyen
  • 2638 Views
  • 32 replies
  • 0 Bravos

Resolved! Bars are low

I just put the sim in and got everything setup but I’m always getting 1 or 2 bars just sitting at home. When I was with freedom it was full. Anyone know what the problem is? Also I bought 3G plan but when I turn on my data it goes on LTE. What does t...

Uttampreet by Good Citizen / Bon Citoyen
  • 1901 Views
  • 9 replies
  • 0 Bravos

Changing my plan

Hey,I signed up for the 6GB for 45$ plan a month ago while they had the "get your next 30 days for free" promo. Now I can see there was 45$ added to my account and I want to use them tewards my next month, but I didn't use much data so I was to get t...

kerago by Great Citizen / Super Citoyen
  • 1312 Views
  • 11 replies
  • 0 Bravos

Transfer from Virgin

Hi, I just activated a phone and wanted to transfer the number from Virgin.  I called them and they said that nothing was transmitted from your side.  Is there a delay in transferring that info?  Can you let me know how it should work?  Thanks!

anniegagnon41 by Great Neighbour / Super Voisin
  • 1029 Views
  • 6 replies
  • 0 Bravos

Resolved! Ported my number from Rogers more than 24 hrs ago - no incoming calls

I got a new Public Mobile activation with port request for my Rogers corporate plan phone which is fully paid by me and not by my company. It has been over 24 hours. I can make outgoing calls/text but no incoming calls/text. I have already sent a pri...

rkapoor by Great Neighbour / Super Voisin
  • 2041 Views
  • 10 replies
  • 2 Bravos

Locked out of my account

Hi,I need help.  I help to manage my mother-in-law's account.  I was looking to log in and change the method of payment.  I have been paying for her phone bills.  But I forgot my log in details and forgot my security question.  Now I am locked out.  ...

jayleung916 by Good Citizen / Bon Citoyen
  • 1220 Views
  • 8 replies
  • 0 Bravos

Resolved! How current is usage?

I have already answered my own question, but I thought of it because the summary page says nothing about it. It appears to be very current. It would be nice if the summary page gave you some idea of how current/old the numbers are. Fido's page says 1...

LenK by Good Citizen / Bon Citoyen
  • 1687 Views
  • 8 replies
  • 0 Bravos
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