Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi. I went through the process to activate my new sim card and choose a plan. On the final step, when I submitted my payment information, it processed for several minutes, then gave a generic error indicating I needed to logout. I verified that my...
Over the weekend I activated a new phone with my referral code around 930PM, though didn’t receive the reward until 12PM the next day. Is it typical to have a delay in receiving a reward?
Can someone please tell me why I keep getting phone calls telling me that I have to change my password? I have no idea what this person is talking about and what password has to be changed and why? It would be nice if this robot could be more expla...
I just connected with public mobile today. I transferred my phone # from Telus. Messaging is working but I am not able to make nor receive calls. The connection was done more than 8 hours ago
When a plan gives me "free international texts", does that mean all standard text messages coming in and going out of Canada to anywhere in the world are free?
So my renewal is on July 2nd. I have 4 dollars of funds remaining. I went and made a payment to cover the amount due. I never got any confirmation that the payment was successful. So I tried again but got a message saying that I already have enou...
Hello. I am new to Public and seen there is a code that I can use (A reference code). Is there a place that people post these codes or would I have to get this code from someone? Thanks Andrew
I live in an area where cell service should be great. All my friends on their different carriers have no problems, then theres me. I had a OnePlus 5t and maybe got 2-4 bars of service. I just switched to a Samsung A51 and now I have no bars and st...
Hello, I hope someone can help me please.I have unlimited provincial plan. I can make outbound calls to everyone in Ontario, except one local number with area code 647.It says " you dont have an active addon, this call is a long distance"I tried rem...
Hello, I have been a public customer for a few months. The auto pay always worked fine. This month I logged in to see my auto pay has failed. I have been trying for hours to register my card but it keeps saying reg. Failed. Is there any way to mak...
Hello all; I hope everyone is staying safe and healthy. I have asked questions in the past regarding the USA add-on. These two may be a simple ones to answer but I have to ask anyway, lol. 1) as soon as I add-on USA (T, T & D) the clock starts, corr...
My cell# is not important (so not an issue if I lose it) and if I have to switch a plan, then I'd rather be done with PMI am more interested if there a way to delay deactivation?Because I already paid twice and I haven't used a single MB. I am not do...
Hello users, I received an email offer that if I activate before June 30, 2020 using my previous account email address (this account was deactivated months ago) then I can get $10 or $15 off my bill for 12 months depending the plan I choose. This is ...
I got an email with promo: $10 credit for anyone who return to Public Mobile. I bought a sim card and started the activation. In the middle of it I hit the back button. After it I could not proceed with activation. The system reject the SIM card numb...
Hello, I'm using a OnePlus 5 and whenever I try to make an outgoing call I get mobile network not available. I can receive calls though. There hasn't been any software updates on my phone for a month so I don't think it's a bad update.
Hello,I just purchased a used iPhone froma friend, and I am trying to switch to use it. However, when I put my Public Mobile SIM chip into the used iphone, it shows this message:-------------------SIM is locked - 1 attempt remaining----------------...
So I went to the store today to buy a public mobile phone voucher, they guy gave me the wrong one he gave me one for bell I noticed after getting frustrated that it wasn’t working after trying it many times, I returned it and got a public mobile one ...
8 hours ago I purchased a $40 top up from Walmart bc . Like I have done every month for 5 months .. but this this the $40 was added I got the sms saying successfully added but all day I’ve had no credit/ no internet .. what the heck ... my account sa...
