Hi Community, We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers. If you are having problems connecting to your mobile data servi...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I want to change the Mobile oprator, May I change the plan without changing the phone number?
I received this today...is it actually from pubic mobile Public Mobile here with an exclusive offer from our friends at Koodo.Switch to Koodo today to get a $0 phone with Tab S. Get 1GB of Shock-Free Data at 4G LTE speeds for $35/mo. Offer expires Ma...
Hi, me and my wife recently transferred from Fido. We're both on the $15 monthly plan and we've successfuly paid for the current month with auto pay. However, whenever I try or anyone tries to call her number, it aays that it is unavailable at the mo...
Logic would dictate that RCS will count towards data usage since it's not much different than using WhatsApp or iMessage, for example but confirmation would be nice. Especially for times if sending large pictures or videos. It looks like Telus is act...
What gives -- PM is promoting KOODO?
Hi there. I am currently in the US and my data is turned off. However when connected to wifi I try to send an IMessage and it turns into a text message. Then I get a message from Public saying my plan does not have outgoing text messaging from the US...
i just got a text with an offer to move to Koodo .... I will not be moving. I suspect tab costs are added to $50 plan. Public Mobile here with an exclusive offer from our friends at Koodo. Switch to Koodo today to get a $0 phone with Tab S up to XL. ...
Unable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your card issuer for more information. Please help! I keep...
Going to London for a week and have a $15/mth plan (no data) so wondering if the "unlimited international texts" will work here or do I need to buy a Sim card there to be able to send a receive texts?
Purchased a Usa talk & text & data bundle ( Says paid $ 20 for it in purchase history ) but on my account it says US roaming 250 mb data. Just wondering if this is right?
Can I still receive calls after I run out of Talk minutes, or is both the ability to call out and receive suspended til the start of the next billing cycle? Thanks,Chris
For me this is a minor situational ethics question, and my thoughts are outlined below. Feel free to comment. I'm also thinking the penalty for A & C is moving the thread to our Lounge? SITUATIONANSWERAThe question was asked to get credit for a Solu...
Do we receive a bill of the total amount due before the due date?My account says $17 in available funds and $3 owning. Is there tax and any other fees to be added to the $3?I am set up for auto pay, but I need to transfer money to that account for mi...
Do you know how long does it take to have new credits after top up? Thank you so much!
Hi , I will activate my new SIM on the 27 th Feb and start a monthly plan . Will I be covered from 27th Feb to 27 thMarch as one billing cycle . Or the billing cycle starts on 1 st of every month . In that case I will have to give full month plan ra...
I've been missing texts this week. I missed 3 on Sunday and 1 on Monday. Was anyone else missing texts? Was this a glitch in the system? Has this been resolved?Very upsetting because I run my business through my phone and missed one text from a clien...
Yesterday I recieved about 5 calls from a 1-800 number so I ignored it. I checked my vm afterwards and it was a pre-recorded msg phone scam. I deleted the msgs and blocked the number. But after blocking the number i got another call from the same ...
I recently purchased a new phone and had just signed up to Public mobile. Last Sat I was at my gf workplace and my phone could not get any data. I also had my work phone on me and thats with Bell and it worked no problem. How is it that if my othe...
so i cant find answers to the following questions 1) every time i make a call is it chageing me for a minimum of one minuite so a call lasting 1 minuite 2 seconds will charge 2 minuites or ? 2) is there no way to access my voicemail for free (not u...
Phone just dropped a call mid call and now i cant make ourgoing calls- says they are long distance even with a 1 added
Hi guys i have a question i couldn't find my phone yet and im gonna suspend the line until i find it, the question is, i have to pay for the monthly plan that is going to start tomorrow or as soon as i suspend it i dont need to worry about the paymen...
I have lost my public mobile SIM. How can I get another SIM?
Hello my rate plan changed please help I cannot call or text
Public Mobile should consider setting up a affiliate program themselves or joining with a affiliate program that directs contacts to their website instead of the application form. This would give them a good insite as to what PM has to offer. Sending...
So yesterday morning at 8 am I received an email that I used 75% of my data, I then turned off all my apps that used data within the next 30 min I boarded a plane and turned my phone on airplane mode. When I turned on my phone after my flight, I had ...
My last two automatic payments that came out have not been removing my rewards.
Friends visiting Canada for a very short stay are looking for a phone plan with lots of data and unlimited calling. I would like to recommend that they go for the 8gb plan for $50 and not have autopay so that their plan runs out after the month. Is...
So I logged into today to check my plan and I see this warning. I signed up on Jan 21 for the $25 plan with autopay. I just tried to make a phone call and an automated msg says I need to activate my plan, I can't make a call. Do I need to click on th...
hello i been trying to add money of my cc and even tried another one and it wont let me
Cannot login to my account to pay for month 2System says my email adress is invalid
