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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2265 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3858 Views
  • 35 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 34260 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45932 Views
  • 182 replies
  • 30 Bravos

1 GB for $30 add on expire after 4 months?

I purchased 1 GB for $30 on Nov 21, 2018. I used it reraly. On Mar 21, 2019. there is one usage for 760MB. Will the add on expire after 4 months? 

uoft by Good Citizen / Bon Citoyen
  • 917 Views
  • 4 replies
  • 0 Bravos

Resolved! Cannot view plan details no matter which account or browser used

I've been unable to load the Plan Details page or view available plans. This happens regardless of account tested or browser used. Is there a problem with the site right now? The error is: "It looks like something went wrong, but don’t panic."

smanz by Good Citizen / Bon Citoyen
  • 1666 Views
  • 12 replies
  • 0 Bravos

Data plan but can't access data

I had data with Telus before moving to Public Mobile.  I have purchased data in my plan but am no longer able to send picture texts or use data in general.  Any suggestions what might have changed?  Thanks 

apgreen by Great Neighbour / Super Voisin
  • 1492 Views
  • 11 replies
  • 0 Bravos

Can you cancel your service and recieve money back?

Hello I recently found out you have to activate your plan online not instore to recieve the $25 promo credit to your and your friend's account.  I had activated my phone service at my local Walmart just 1 hour ago, I'm wondering if it's still possibl...

AmandipD by Great Neighbour / Super Voisin
  • 1170 Views
  • 6 replies
  • 0 Bravos

Activation: Invalid SIM. Can I continue an incomplete registration?

Hello, I'm new to Public mobile and trying to activate my account. I tired to activate a few days ago, but the server said it was down for maintenance so I wasn't able to complete the process. Now when I try to start the process over, the system says...

quadspin by Great Neighbour / Super Voisin
  • 818 Views
  • 3 replies
  • 0 Bravos

$25 Referral Bonus?

So I got reffered by a friend, and made sure to use his phone number when getting my new sim card setup at my Local Walmart. The account is now made, I've got a working phone with the sim card in it, setup a self-serve and community account. However ...

AmandipD by Great Neighbour / Super Voisin
  • 1108 Views
  • 7 replies
  • 0 Bravos

How to reach public mobile support

Hi, my monthly data pay has been deducted from account but I’m not able to use the data after renewal since yesterday . Who can help sort this out , can someone connect me to help desk..this is annoying and disturbed to not getting the data despite p...

Prakashb by Good Citizen / Bon Citoyen
  • 771 Views
  • 4 replies
  • 0 Bravos

Purchasing a SIM Card

Hello I'd like to purchase a new SIM Card  for my daughter and want to make sure it arrives before March 31 (to recieve the $25 refferal credit. If I purchase it online it says it will arive between 3-7 business days, so technically it can arrive on ...

KuldipK by Good Citizen / Bon Citoyen
  • 1760 Views
  • 10 replies
  • 0 Bravos

Resolved! Plan change Charge Question

Hello I'm currently paying $25 for a plan that I no longer want. I checked my usage history and never go over 30 minutes (and currently don't have texting service on my phone). I'd like to know if I switched to the $10 plan 50 MINUTES Canada-wide Tal...

KuldipK by Good Citizen / Bon Citoyen
  • 1208 Views
  • 4 replies
  • 0 Bravos

Wont text or call

Hi I made a payment and changed my plan and now I cant call or text please help! 

Gjjms123 by Good Citizen / Bon Citoyen
  • 760 Views
  • 4 replies
  • 0 Bravos

Resolved! Overage data question

If I go slightly over my subscribed data amount, what is the amount I will be charged? Thanks, new guy, RBF.

RBF by Good Citizen / Bon Citoyen
  • 1558 Views
  • 8 replies
  • 0 Bravos

Add on for US

Purchased an add on for the Us but never did work, but got charged for it.

Be5 by Good Citizen / Bon Citoyen
  • 2747 Views
  • 33 replies
  • 0 Bravos

Resolved! One iPhone 6 - two sim cards when travelling in the USA or Mexico

I am new to the concept of switching sim cards.   I will be travelling in Alaska in the summer for 6 weeks and I am considering buying a local (GCI or AT & T) sim card when I get there.  My question is concerning how complicated it will be to get my ...

Whisper by Good Citizen / Bon Citoyen
  • 2031 Views
  • 9 replies
  • 0 Bravos

Service suspended

I have money in my account to be taken for payment which was March 21,2019 and it’s still there and l have no service and it’s now March 24 ?? Why?? Who helps now that public mobile has cut out humans to help??

Lori13 by Great Neighbour / Super Voisin
  • 560 Views
  • 2 replies
  • 0 Bravos

Resolved! 2nd sim

if i purchase a 2nd sim and phone number, can i use my first PM number for a referal?

grewen by Good Citizen / Bon Citoyen
  • 1107 Views
  • 3 replies
  • 0 Bravos

Resolved! Auto Pay

I registered my credit card for auto pay when i recently signed up and was wondering if it was possible to change my card for auto pay from my credit card to a visa debit card? not sure if thats accepted but if it is if anyone knows how if possible t...

Taz12004 by Good Citizen / Bon Citoyen
  • 1115 Views
  • 5 replies
  • 0 Bravos

Resolved! Entered incorrect service provider information when transferring phone number to a new PM account

I setup a new PM account and plan for my mom yesterday, but she had given me the wrong account details of her previous provider for transfering over her existing phone number. How can I update it with the correct information? She's able to send and r...

Monipri by Good Citizen / Bon Citoyen
  • 2677 Views
  • 9 replies
  • 0 Bravos

why my plan currently has no data

My plan currently has no data. I am using the 30$ plan with 1G data as I am using auto pay. However I can't use any data and there is no data usage information on my account page. What's the reason for this?   Thanks Sue

tianshu_z by Good Citizen / Bon Citoyen
  • 1210 Views
  • 8 replies
  • 0 Bravos

Activation

when activate my SIM, I want move my former Freedom Mobile phone# to Public Mobile AC#. your guys told me to reactivate My former Freedom AC#. Now it is reactivated. Anybody at PublicMobile  can finish it for me!

ShawnR3 by Great Neighbour / Super Voisin
  • 1677 Views
  • 12 replies
  • 0 Bravos

Plan change

If I want to change my plan if I do it in my account will it take effect right away and charged right away or will it charge and start on next plan renewal, autopay?

Taz12004 by Good Citizen / Bon Citoyen
  • 636 Views
  • 2 replies
  • 0 Bravos

Old Sim card

A friend of mine gave me an old public mobile SIM. It is about 3 years old and never used.Can I still use it to activate a new account? Thanks.  

hlzhang by Great Citizen / Super Citoyen
  • 861 Views
  • 5 replies
  • 0 Bravos

Resolved! Calls getting dropped

Hello. The last few phone calls that I've been on, the calls got dropped. Today, it happened twice: After about 15 minutes, the call got dropped. I called back, and 15 minutes into the new call, the call was dropped again. The same scenario happened ...

Azure by Good Citizen / Bon Citoyen
  • 3257 Views
  • 10 replies
  • 0 Bravos

Resolved! Porting

I have sent 2 private messages to Moderator _team regarding incomplete previous provider acc# and pin info when trying to port my # and registering my PM sim. Do you know when I can expect a reply? Thks.

RBF by Good Citizen / Bon Citoyen
  • 1879 Views
  • 7 replies
  • 0 Bravos

How to renew after 30days

Do you receive an email prior to your 30 days to renew for another 30 or 90 days. Any assistance would be greatly appreciated just signed up on Sat March 23

goodmaca by Good Citizen / Bon Citoyen
  • 1146 Views
  • 6 replies
  • 0 Bravos

phone number

I went to Wal-Mart and change my phone from fido to public mobile, I was want keep my old phone number, right now they give me a temporary number, and I can't get number back? What can I do right now?

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