Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Calling and texting works. Data/MMS does not What I have tried so far:- setup APN (and triple checked all settings are correct)- reset network settings- factory reset device- restart phone Hardware info:- lg v20- hs997 (Sprint variant)- unlocked I'...
This is an emergency!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!My card is expire and i can't get into my account to change my imformation.My account has been locked out!!Thanks!I ask for help almost 1 month, I can not log...
I cant figure out how to activate my account. I activated Sim card and checked compatibility on the website get started section. Also set up new APN in settings...I cant send or receive texts or calls and only have wifi right now. What do I do?
Hi Everyone, I set up my voicemail and was prompted to record my name, then a personalized message. I managed to change the personalized message to an automated one, however voicemail still begins with the recording of my name, before the system mess...
Hi, someone let me know what happens when I exceed my plan data limit ?
Hi There, I have a Samsung Galaxy J1 2016 Sub-model : SM-J120W but I don't see it in the list of submodel compatible with Public Mobile: > Sub-model compatible: SM-J120F,SM-J120F/DS,SM-J120G,SM-J120G/DS,SM-J120H,SM-J120H/DS, SM-J120M,SM-J120M/DS Doe...
Recently when I checked my master card statement, I noticed that I was charged twicefor the same amount on September 15,2019. Will you look into this matter and reply ASAP. my phone number : edited by computergeek541: personal information remo...
Hi all, How come there is no 2G data plan available ?
Hii, I recently moved to PM from Fido. I started with $50 plan and later chose the option to downgrade to $40 from the next billing cycle, since it wasn't prorating the amount. The billing date and the amount is shown below, I am on Auto-pay, so I w...
I recently changed a plan to $40 for 30days. But After i changed it and paid the $40 the plan didn’t work. I can’t make phone calls. Anyone had this issue before? How can this be resolved?
The subject says it all. Note that, for at least a year before the current issue, I have had NO, ZERO, NIL problems with autopay. For the past two months, my CC payment has been rejected. For the past two months I have gone in and deleted existing (...
So I just signed up for the $25 plan here at Public Mobile and I thought I would at least know what the phone number calling me would be but, when I do get a call it just shows the number 999-999-9999, is this normal or is there something wrong?
The Wrong plan was added to my account. How can I change this quickly? Please help!
Hi there, I currently have two phones with Public Mobile plans, one under me and one under my mom. However, I'd like to do the following:Mom's phone: Cancel her current plan and take over my plan The end result is that she takes over my account numb...
I saw the annoucement said the plan will expire on Oct 6. so my question is if I have the $10 plan, I suspend my service on Oct 7, resume the service in Nov, Can I still get $10 plan? Thanks
Last month I purchased 40 $ plan with sim and at that time I paid almost 57 $ dollars for entire purchase from my debit account.Now I changed the plan to 25 $ , when iichecked my public moblic account its displays that amount due is 40 dollars again ...
hi im new with publicmobile just got my account done and sim card in my phone and im connected to data but i cant see my data is on and i cant connect to internet it says im not connected i was wondering what can i do to resolve
I got a text yesterday that someone used my referral code and that I will be getting the $1 monthly credit. But I have no idea who used it (I have posted it on Facebook various times). So how will I know if they did an in-store or online activation?
This morning during the maintenance my add on data disappeared and when I go to look up my data usage it's all gone. Looking at my usage during this cycle on my phones I shouldn't have used up my add in data. Anyone know how to see my day by day data...
I just wanted to know, does Public Mobile sell my phone number to third parties? I recently got a call from a telemarketer and I was wondering how they got my number.
So how do u redeem your monthly loyalty bonus
Does Public Mobile offer long distance plans that I can call back to Canada while I am away outside Canada?
With the $25 plan, do I get both, an extra 500 MB plus a $2 monthly discount with autopay?Thank you
Hi,Lost my phone and don’t have self serve account.What can I do.?Can you help me? Thanks Randy
I added $40 from my credit card on to my account to buy mobile data. I used $30 of it on buying mobile data but for some reason, the mobile data is not working. There's now $10 on my account but no mobile data.
Hey all, I got the 40$ plan and set up auto pay, so that i actually owe 38$ each month.With both first and second months auto pay award, I was owing 36$ this month, but still my bank account was charged with 40 ish $.How can that be?Are taxes that hi...
I am not getting my text messages from a certain friend, all others seem to be fine, even others on the same network. Help!
having a hard time activating my account. keep gettiing server error when activate button is pushed.
Switched to PM last Friday Sept 27. It’s now the evening of October 2 and no service yet. I have contacted moderators twice. First gentleman moderator contacted me Sunday but did not reply back after I sent him info he required after he did a network...
Hello, my account is currently suspended. I just bought a voucher and the voucher # isn’t working when I enter it? Can someone please tell me what to Do? As you know, once vouchers are bought there is no refund.. so what do I do?
