Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I purchase a PM Sim card this morning at WOW mobile. WOW activated the Simand ask that my phone number be ported from Freedom Mobile. Iam now receiveing a text from PM asking that I fill out the online activation form. When I go to fill in the form I...
At our company we use an email security company named Mimecast. When we log into their system they send us a text message for two-factor authentication. In Canada the short code number Mimecast uses is # 79013. These messages work fine with other te...
Hi there. I have the above mentioned on my plan but when I make a call it says I dont have long distance on my plan and have to add it on. I cant even call the pizza place in my suburb..Please help me understand why..Tommy
I got charged 280 dollars without using the service, because I forgot to turn off the auto pay. Is it possible to get a refund?
Will an iPhone operate on only 3G internet.
added US talk and data just before leaving to USA - but it doesnt seem to be working at all? Is there anything that needs to be done on my end? My PlanMy Plan This plan includes: -- 5GB at 3G Speed- Unlimited Canada-wide Talk- Unlimited International...
I tried changing my plan to the $40 plan, and I paid to "top up my account" but my plan is still the $35 plan but I have a $40 credit towards my $35 plan. I'm confused, how do I change my plan?
I need my account number and the phone number to contact your Accounts Payable Dept. please. Need to speak to them asap.
Can a person go over in their data usage or does it just stop once you hit your ceiling?
How do I check my voicemail from a landline?
It looks like my bill didn't take off all my discounts this month. Can a mod please pm. Thanks
My text messages are not in logical order, i.e. responses to my texts appear in a thread before my sent texts and are also time stamped prior to my messages! How can this be? Very frustrating. Any suggestions?Thanks
I was about to changeover to that plan as we are headed to the US in November. I see its missing now and I'll have to pay high to use data in Us now? Not happy.
Is there any way to temporary increase data limit?
So I moved to another Ontario city, and now anyone that calls me from my area still has to make a long distance call. How do you have your account location adjusted so people local to you aren't having to do long distance calls?
Hello, I was considering getting a plan with PM. Plans have 500MB Bonus data. The $35 plan has 1GB data with 500MB Bonus data with AutoPay. Is this bonus data added every month or is it just the first month?
When I first acctivated my Public Mobile account last night, I tried using an old number and it seemed to work/go through when entering it into the system. But, when I checked what my number was in my settings on my device(iphone7) it was still the s...
The setup instructions advise to enable "data roaming" on your android phone in order to make sure that your USA roaming works properly once you arrive in the states. Why do I need to enable "data" roaming if I'm only purchasing the talk plan? Should...
Hi, I have unlimited picture texting on my plan and I know I have to turn data on for this. But it doesn’t seem to be unlimited. On my public mobile account my data usage went up when I sent a picture text. So it is using my data amount and does not ...
I know I am. I was with a big name plan paying a lot of money for a lot less service and much less benefits. For several years even. Finding public mobile has been the best thing for my business and my everyday life. So very pleased
Have an Alcatel GoFlip presently with Bell, is it compatible with PublicMobile network?
I had my plan on autopay. My credit card number changed but I forgot to update on my profile here, so payment was declined and the account was suspended. I just updated it today and made the full payment with my new credit card but account status is ...
Hi,My 12 yr old son's account has been locked. Are you able to re-activate? I also would like to change payment method since my credit card was lost and had to cancel it yesterday. A new card will be sent to me by next wk. My son received a text remi...
Set automatic bill transfer. But this month bill did not deduct 2 dollars. How to operate.
Hi, My status yesterday indicated a "suspended" account. Today $15 +tx was taken from my card instead of the usual $13 + tx. My $2 AutoPay was not applied. Do I just wait?
My plan has been suspended due to non payment.I am on autopay but the payment has not been taken yet.Why is it taken so late? also, I don't want to pay it and lose my $2 autopay reward.Help please?
I am currently on the 40$ plan which was schedueld to renew on 27th October. This morning i ran out of data. I wanted to renew my plan today itself. I login into selfserve and add funds which was 45.2$ (inlcuding tax). Once i submitted, the top up wi...
How di I unlist / make my phone number private?
My account and phone number with PM has been deactivated due to expired credit card while I was out of town. I have just purchased a new SIM card so please advise how I can activate the SIM card with my deactivated phone number.
I went to Walmart in Vaughan Ontario to grab SIM card after work and the trainee greeted me. I told her I wanted a Public Mobile SIM card and she said" a SIm card and a plan?" I said no just the SIM card and she said they do not even sell them wit...
