07-17-2020 07:59 AM - edited 01-05-2022 12:08 PM
07-28-2020 11:45 AM
@Conoli wrote:I can’t either. Calls go straight to voicemail. Did you get yours fixed?
You'll receive way more help by starting a new thread.
07-28-2020 11:41 AM
I can’t either. Calls go straight to voicemail. Did you get yours fixed?
07-17-2020 11:42 AM
Public Mobile recommends to take the following steps if you need to port-in a number:
Hope this helps!
07-17-2020 10:36 AM
Did you port from a land line or voip service, that could take a few days up to a week To complete porting
07-17-2020 10:10 AM
@Mafa , please follow the information provided in this announcement for number porting.
07-17-2020 09:03 AM - edited 07-17-2020 09:04 AM
We need a little more info from you.....you activated online and it sounds like you ported your number from your former provider upon activation. Who was your former provider?
Ultimately you will need to contact the moderators to complete your port but you may still have to contact your previous provider if you need to remove port protection for example.
07-17-2020 08:11 AM - edited 07-17-2020 08:14 AM
Please note that solutions are granted to others who have helped. I've removed the solution both times.
As for trying figure out what's hapenning with your service, this really does sound to be a porting issue.
07-17-2020 08:09 AM
@Mafa did you ask at sign up to have your phone number transferred over to Public Mobile from your previous provider? This is known as porting.
07-17-2020 08:07 AM - edited 07-17-2020 08:10 AM
@Mafa @If it is a landline it can take up to a week if cell then you can contact a moderator as your port may have failed click on ? Bottom right corner ask Simon to speak to a human this will generate a ticket to contact a moderator response time is 2 to 48 hours check envelope top right corner for response
07-17-2020 08:06 AM
How do I port my number? I can make phone calls but not receive.
07-17-2020 08:05 AM
I did signup on line
07-17-2020 08:04 AM
I have waited ten hours now
07-17-2020 08:03 AM - edited 07-17-2020 08:16 AM
@Mafa Hello did you just sign up and port your number? If so it can take a few hours for completion of port
07-17-2020 08:02 AM