Apologies for the inconvenience caused and delay in delivering this message.
As a result of ongoing back-end maintenance, the function to port a number to your Public Mobile SIM within My Account is temporarily unavailable. Porting a number during the activation process is unaffected, and no other self-serve functionality is impacted.
We recommend to take the following steps if you need to port-in a number:
Mobile Phone Number Transfer
Landline Phone Number Transfer
Alternate Phone Number
Complete billing address
First and Last Name of the account holder
Alternate phone number
You’ll also need to provide one of the following: your old account number or your ESN/IMEI/MEID number or your account PIN
First and last name of the account holder
We thank you for your patience while we work through the Self-Serve maintenance.
-Public Mobile Community Team
@Alan_K Thank you for letting us know and providing this guide!:smileyhappy:
It is good that an official announcement is made. It is a bit of a shock to customers when they see it in the self serve.
@Alan_K Thanks for making this announcement official.
There was some confusion over the last couple of days for both new customers trying to activate and getting the error and community members offering (myself included) incorrect advice and telling them they could do the number transfer in their online account themselves.
Thanks @Alan_K . Could you please also announce when the normal porting service has been restored? This would also help to clear up further confusion here. Thanks.
Thank you for making an official announcement to the community. You've answered all my questions regarding the temporary loss of this feature in our accounts. You've supplied a wealth of information and proper guidance when porting your number to public mobile. It serves as a mini refresher course....which is great if you haven't ported a number in for quite awhile. I always appreciate the engagement with the community and customers that public mobile exhibits and how you constantly strive to improve our service. Keep up the good work!
Thank you for letting us new customers who are trying to activate know. I am still having troubles activating my new account, even after following all of your information.
Now I want to go back to my previous provider because I currently have no service. I am unable to submit a ticket. The whole site is frozen. Please help!
Does anyone know how to do that?
@Westcoastperson which provider did you port from? Thanks.
Before you leave, if you insert the SIM, is public mobile showing up as your provider? If yes, please log into your self service account, enable the lost/ stolen feature log out, wait 5 minutes, log in and take it off. Log out and restart your phone.
Thanks for the reply.
I am porting from Telus.
Yes Public Mobile shows up as my provider.
I actually have three other family members in my household with Public Mobile. This is my fourth time setting up an account and so I am perplexed.
I will try what your suggestions.
New customer from Koodo and cannot port my number? Standing by on updates for when this service will be available.