Hey Community,
Apologies for the inconvenience caused and delay in delivering this message.
As a result of ongoing back-end maintenance, the function to port a number to your Public Mobile SIM within My Account is temporarily unavailable. Porting a number during the activation process is unaffected, and no other self-serve functionality is impacted.
We recommend to take the following steps if you need to port-in a number:
- Be sure to note the best practices below to ensure a smooth process:
- Only the authorized account holder can transfer a number.
- You cannot transfer numbers between Public Mobile accounts.
- Your previous account must be active in order for the number transfer to go through. Once the transfer is complete, it will be automatically deactivated from your previous service provider.
- Double check your old account info, as it needs to be correct in order for your number transfer to complete. Here’s the information you’ll need:
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Mobile Phone Number Transfer
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Landline Phone Number Transfer
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Alternate Phone Number
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Complete billing address
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First and Last Name of the account holder
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Alternate phone number
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You’ll also need to provide one of the following: your old account number or your ESN/IMEI/MEID number or your account PIN
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First and last name of the account holder
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- As a new customer, we recommend porting a number at activation with the exception of Koodo Prepaid customers.
- We have made some system enhancements to improve the success rate of this activity. So long as the correct information is entered, this process should be seamless
- All other customers: To complete your port-in request, please open our chatbot via this link and type in “port request” to be put in touch with a Moderator.
We thank you for your patience while we work through the Self-Serve maintenance.
Thank you,
-Public Mobile Community Team
