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9-8-8 service is coming to Canada

Hello Community,    On November 30, 2023, Canada will be launching a national mental health crisis and suicide prevention number that anyone can access by either dialing or texting 9-8-8. It will be available 24/7 from coast to coast and free of char...

J_PM by Public Mobile
  • 3583 Views
  • 25 replies
  • 37 Bravos

eSIM Compatibility with Public Mobile

Hi Community,  We're excited about the interest in eSIM and thought it would be helpful to share some easy tips before you begin your new eSIM journey!  Looking to activate?Simply download the Public Mobile App to get started. When you purchase your ...

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J_PM by Public Mobile
  • 22421 Views
  • 112 replies
  • 30 Bravos

A Letter from Dave: Looking back on 2019 and our 2020 goals

Hey Community,    As we enter the final month of the year (and decade!) I wanted to take the time to reflect on what a year it’s been. I also wanted to thank you all for another great year. Public Mobile could not be where it is today without you, ou...

Dave_M by Retraité / Retired
  • 18510 Views
  • 171 replies
  • 135 Bravos

[KNOWN ISSUE] Plan cost display error on Self-Serve

Most Recent Update   14:30 ET - November 27, 2019   Hey Community,   We identified an issue with the plan cost amount (including discounts) that is displayed in the Rewards page of Self-Serve affecting customers who are on plans created via the Build...

Tiana_V by Public Mobile
  • 3932 Views
  • 11 replies
  • 19 Bravos

Thank You for Participating in #PublicMobilePDA

Hey Community,    Thank you to everyone who participated in our Positively Public campaign! Through this amazing initiative, we were able to put YOU and what you love in the spotlight this month.    We took your amazing #PublicMobilePDA posts and put...

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Tiana_V by Public Mobile
  • 2800 Views
  • 12 replies
  • 15 Bravos

Activation Portal Enhancements: We’re Looking for Testers!

The application to be a tester is now closed. Thank you to everyone who answered our survey questions. Those who have been selected will be contacted by private message.    Hey Community,    Here at Public Mobile we’re constantly looking for ways to ...

Tiana_V by Public Mobile
  • 3391 Views
  • 23 replies
  • 19 Bravos

Top Contributors – October 2019

  Hello Community,   We would like to thank everyone for the great conversations and for encouraging fellow members to seek support and answers on the Community. Special thanks to the Community members listed below for supporting other Community mem...

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Andu_S by Customer Support Agent
  • 5900 Views
  • 79 replies
  • 28 Bravos

Alert Ready Test on November 27, 2019

Hey Community,   On November 27, 2019, provincial and territorial governments will be conducting another test of the Alert Ready system. Alert Ready is designed to deliver critical and potentially life-saving alerts to Canadians. Test alerts educate ...

Alan_K by Deputy Mayor / Adjoint au Maire
  • 5465 Views
  • 60 replies
  • 17 Bravos

FLASH SALE! Get your next 30 days of service for $0!

Hey Community,   Effective immediately until October 27, 2019 at 11:59PM ET, we are offering your next 30 days for $0 when you activate on a $25/mo plan or higher online OR in-store at participating retailers! This will be applied as an account credi...

Alan_K by Deputy Mayor / Adjoint au Maire
  • 10398 Views
  • 58 replies
  • 17 Bravos

Get a SIM for $0 when you activate in-store!

Update as of November 1, 2019: This offer is now expired.   Hey Community,   Effective October 25, 2019 until November 1, 2019 at 11:59PM ET, we are offering a SIM card for $0 when you activate on a $25/mo plan or higher in-store at participating re...

Alan_K by Deputy Mayor / Adjoint au Maire
  • 11674 Views
  • 59 replies
  • 7 Bravos

[Resolved] Select customers missing Rewards upon plan renewal

This issue is now resolved as of Oct 25, 2019.   11:00 AM ET - Oct 24, 2019   Hey Community,   We have identified an issue affecting select customers who renewed their service on Oct 23 & 24, in which customers did not have their Rewards applied to t...

Alan_K by Deputy Mayor / Adjoint au Maire
  • 8777 Views
  • 65 replies
  • 28 Bravos

Top Contributors –September 2019

  Hello Community,   We would like to thank everyone for the great conversations and for encouraging fellow members to seek support and answers on the Community.   Special thanks to the Community members listed below for supporting other Community m...

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Andu_S by Customer Support Agent
  • 9788 Views
  • 106 replies
  • 53 Bravos

[Issue Resolved] Payment and activation bug

Hey Community,   Great news! We’re writing this update to let you know that our technical team has been successful in addressing two issues that have frequently been spotted in the Community. We want to extend a big thank you to you, our customers, f...

Alan_K by Deputy Mayor / Adjoint au Maire
  • 7568 Views
  • 78 replies
  • 33 Bravos

CONTEST NOW CLOSED - Holy Guacamole, It’s Taco Day!

  Hey Community,   Put down that sandwich, it’s Taco Day! The best part about tacos are the hundreds of variations at your disposal (plus they’re lost cost which you know we love). Are you going to start with chicken, steak, pork, or veggies? How do...

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Alan_K by Deputy Mayor / Adjoint au Maire
  • 6252 Views
  • 85 replies
  • 8 Bravos

Top Contributors - August 2019

Hello Community,   We would like to thank everyone for the great conversations and for encouraging fellow members to seek support and answers on the Community.   Special thanks to the Community members listed below for supporting other Community mem...

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Silvio_M by Customer Support Agent
  • 5737 Views
  • 73 replies
  • 34 Bravos

FLASH SALE! Get your next 30 days of service for $0!

Hey Community,   Effective September 7, 2019 until September 8, 2019 at 11:59PM ET, we are offering your next 30 days for $0 when you activate on a $25/mo plan or higher online and in-store at participating retailers! This will be applied as an accou...

Alan_K by Deputy Mayor / Adjoint au Maire
  • 12597 Views
  • 128 replies
  • 20 Bravos
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