Hey Community, We know that some of you have experienced an issue resulting in a new Community account generated after you completed your EverSafe ID registration. The team has captured and is investigating the issue further. Thank you, The Public ...
Hello Community Members, As you embrace the new way to experience mobility with Public Mobile, we want to know how your experience is, and if there are any issues you’ve encountered along the way. While we aim high, we know there’s room to grow. Wit...
Hey Community, We know that some of you are experiencing delays with your SIM Card orders. Our teams are actively investigating and working diligently to ship all delayed orders as quickly as possible. New SIM orders are unaffected and will be sh...
Hey Community, We are making system upgrades! To prevent any issues with your Community rewards we kindly ask you to link your Community Account to your My Account by April 27, 2023. Linking your Community account will provide you with a fast...
Hey Community, We are delighted to launch our newly redesigned Community. We hope you like the fresh new look, and that the new design will allow you to find information you need quickly and easily. Curious about our new upgrades? We’ve highligh...
Hey Community, Effective April 23rd, 2019, the following price plans are being offered. These offers are available for new and current customers. Plan details: $30 for 1 GB at 3G speed (Update as of May 2, 2019: This plan is now expired.) 30-day...
Update: There will be no test alerts in Ontario & Quebec due to the ongoing flooding situation in these provinces. Hey Community, On May 8, 2019, provincial and territorial governments will be conducting another test of the Alert Ready system. Al...
Hey Community, It’s official! Our first Public Mobile kiosks have launched today. We’re excited about the unique design of our new kiosks and we think you will be too. If you have a location near you, we encourage you to check them out and bring s...
Hey Community, We’re happy to share that this week we’ll be making some improvements to our Get Started webpage. These changes continue our journey to make your experience as clear and simple as possible! Here is what’s new : Updated Phone Co...
Hey Community, As of April 22nd, 11:59 PM, the following price plans are being expired: $25 for 1 GB at 3G speed$40 for 5 GB at 3G speed$45 for 6.5 GB at 3G speed If you’re interested in taking advantage of these ready-made plans while they’re st...
Hello Community, We would like to thank everyone for the great conversations and for encouraging fellow members to seek support and answers on the Community. Special thanks to the Community members listed below for supporting other Community mem...
Hey Community, What is Siblings Day exactly? It’s a day when we celebrate our brothers and sisters and all that they do for us. A sibling can be so many things: best friend, babysitter, competitor for your parent’s attention, tormentor, person y...
Hey Community, Yesterday we identified a technical issue affecting select customers where plans were mistakenly renewed prior to the plan renewal date, resulting in loss of service for some customers. Our technical team has investigated the issu...
Hey Community, Public Mobile has identified a small number of select devices that, as of April 6th, 2019, will no longer provide accurate location functionality. These devices may, however, obtain some location functionality through wireless tower...
This means that on April 7, 2019, 00:00 ET – April 7, 2019, 10:00 ET you won't be able to do the following: Access your Self-Serve accountActivate a new account We apologize for any inconvenience this may cause. ** Please do not post private info suc...
Hey Community, Today you get to be the CEO of Holiday Creation. Think of anything worthy of celebrating, pick a day on the calendar, and boom, you’ve done it! Here are some holidays we made up to help get your creative juices flowing: 1. Catch ...
Hello Community, We would like to thank everyone for the great conversations and for encouraging fellow members to seek support and answers on the Community. Special thanks to the Community members listed below for supporting other Community memb...
Most Recent Update 19:30 ET - March 19, 2019 Hey Community, Earlier today we identified an issue affecting select customers on Province-wide talk plans in which outbound phone calls were unable to be placed. Inbound calling, texting and data se...
Hey Community, Starting March 15th, we’re excited to bring you something that’s been long requested- a new Ready-Made plan at $15 with Unlimited International Text. This plan is available for new and existing customers and includes: 30-day pl...
This means that on March 17, 2019, 12:00 AM ET – March 17, 2019, 10:00 AM ET you won't be able to do the following: Access your Self-Serve accountActivate a new account We apologize for any inconvenience this may cause. ** Please do not post private ...
Update as of April 23, 2019: This plan is now expired. Hey Community, Starting March 13, 2019, the $30 for 500 MB Data at 3G speed plan will now be available for $25 per 30 days - for full plan details, check it out below: Plan details: 30-day p...
Hey Community, We’ve just launched our new and improved Get Help page on our website, and we’d love for you to check it out! We’d also like to thank our Community members, including our entire Oracle team, who provided us with feedback on the G...
Hey Community, A couple weeks ago, we let you know that we had a special announcement coming soon and since then, we’ve enjoyed reading all of your comments about what it might be. As much as we’d love it to be a hot slice of pizza in the mail or a...
*This offer has been extended to March 31, 2019. *This offer is online-only. Hey Community, From February 14th until March 31st, 2019, you and your friend can each get a $25 credit when you refer them to Public Mobile and they activate online. ...
Hey Community, Back in the summer of ‘17, we announced that we were expanding our presence by selling our SIM cards at both national and independent retailers. We wanted to give Canadians more control and choice: purchase and activate online or vi...
Hello Community, We would like to thank everyone for the great conversations and for encouraging fellow members to seek support and answers on the Community. Special thanks to the Community members listed below for supporting other Community...
Hey Community, From February 8 to March 4, 2019 at 11:59PM ET, customers who activate online or in-store at a participating retailers on a $30+ plan (30-day plans) or a $90+ plan (90-day plans) can get $10 off every 30 days for 6 months. This will ...
This means that on February 9 2019, 22:00 ET – February 10 2019, 08:00 ET you won't be able to do the following: Access your Self-Serve accountActivate a new account We apologize for any inconvenience this may cause.
Hey Community, We have some insider info we’d like to share with you! In the upcoming weeks, we will be launching a new and improved Get Help page. This is a result of the feedback we received during the workshop we held with some of you last year...
Normally for breakfast you should aim to eat something healthy: oatmeal, egg-whites, bran cereal – but, yesterday was Eat Ice Cream for Breakfast Day! Sure it may not be as healthy as a kale-banana-smoothie, but it’s certainly tastier and requires...
Hey Community, We have some important information to share with our Legacy/Pioneer customers. As a reminder, Legacy/Pioneer customers are those who continue to have access to the call centre and are on one of the five plans listed below. $25 Pro...
Hey Community, After careful consideration and listening to your feedback on who you thought would make a fantastic candidate, we would like to welcome four new members to our Oracle family: @mimmo, @stonechucker, @computergeek541, and @SD08. Co...
Hey Community, Effective January 12, 2019 until January 13, 2019 at 11:59PM ET, we are offering a SIM card and your next 30 days for $0 when you activate a 30-day plan in-store at participating retailers! This will be applied as an account credit...
This means that on January 13, 2019 at 12:00am ET to 10:00am ET you won't be able to do the following: Access your Self-Serve accountActivate a new account We apologize for any inconvenience this may cause.
Hello Community, We would like to thank everyone for the great conversations and for encouraging fellow members to seek support and answers on the Community. Special thanks to the Community members listed below for supporting other Community m...
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