Community

Tiana_V · 05-10-2024

Hey Community, We are currently experiencing longer than normal wait times for support tickets due to high volumes. Our team is diligently working through each request and will respond to each ticket as soon as possible. To ensure that you get a re...

Tiana_V · 08-24-2023

Hey Community, Update: This issue has been resolved. If you submitted a ticket recently or are still waiting for a response, please hold tight. Our agents are working through all messages and will get to you shortly. We are aware of a technical i...

Tiana_V · 10-04-2022

Hey Community, Starting today, we’re introducing three brand new 4G speed plans. These plans are available to all existing and new customers, plus new customers will earn 3x the Points-Back for 12 months when they activate. Plan Details: $55...

Tiana_V · 07-10-2020

Hi Community, Below you’ll find our Community Terms of Service as well as some guidelines to follow when using the Community. Please read them and familiarize yourself before starting or continuing to use the Community. Following these guidelines ...

Tiana_V · 07-09-2020

Hi Community, I’m excited to announce a few changes to the boards here in the Community! These improvements are based off of feedback we’ve heard from you and will be going into effect on Friday July 10th, 2020: Removal of the Pioneers board: T...

Tiana_V · 12-03-2023

Thank you for flagging - I am taking back to the team.

Tiana_V · 12-03-2023

The issue has been resolved now. You should be able to set up your father-in-law's account today. 

Tiana_V · 12-03-2023

Hi there, I've sent you a private message to gather details about your case to help our technical team investigate the issue.

Tiana_V · 12-03-2023

Hi there, our technical team is looking into this issue. I've messaged you for more details to aid in the investigation.

Tiana_V · 12-02-2023

Hi @Razor100 Thanks for flagging this issue. We've looped in our technical team and they are investigating the issue. We'll provide more details when we have them.

Community

User Statistics

User Activity

Longer Than Normal Support Wait Times

[Resolved] Slower Response Times from Agents

NEW: Introducing even more 4G speed plans

Community Guidelines & Terms of Service

Updates to Community Boards

Re: [Ongoing] Issues Updating Credit Cards

Re: [Ongoing] Issues Updating Credit Cards

Re: credit card change not going through

Re: Changing payment information

Re: Hotspot tethering not working