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Community Guidelines & Terms of Service

Public Mobile
Public Mobile

Hi Community, 


Below you’ll find our Community Terms of Service as well as some guidelines to follow when using the Community. Please read them and familiarize yourself before starting or continuing to use the Community. Following these guidelines will ensure that the Community continues to be a welcoming, collaborative, and helpful place for all of our members. 


Community Guidelines


The following are general guidelines to follow when posting in the Community. These were inspired and based upon conversations the Public Mobile team has conducted with active Community members. 


Be respectful and welcoming

The Community is a place for Public Mobile customers to come together and help one another out. We want everyone to have a positive experience, so please be kind to one another. Please refrain from posting anything inflammatory, lewd, harmful, insulting, or otherwise inappropriate. Remember: posts in the Community are from fellow customers who are trying to help. Please handle all interactions with respect and empathy. 


Be specific

When asking questions in the Community make sure to provide as many details as you can (aside from personal identifying information). What is your issue? When did it start? Have you tried any fixes yet? What device are you using? Additionally, when answering questions be as detailed as you can and try not to repeat information that’s already been said. If you don’t know the full answer, that’s okay! Try to help as much as you can and invite others to build on it.


Be Collaborative 

Everyone in the Community brings something unique to the table. Let’s focus on working together to create a positive experience for everyone. Work together to build on each other's knowledge and experience. If you disagree with someone or want to provide a correction, please do so courteously and kindly. If you’re asking questions, a great way to help build the Community up is to mark the most helpful reply to your question as the accepted solution. If you see a reply that is especially helpful and well-written, give it a ‘bravo’. 


Categorize your post accordingly

Whether you have a question about your PM service, the Community itself, or your device, the Community is a great place to learn more. Try to place your question in the most relevant board so it can be easily found by others who have a similar question. Add tags to your post too to be a true Community superstar. Try to keep support-related threads on topic. Want to have an off-topic discussion about something else? The Lounge is the best spot for that. 


Keep it spam-free

The Community works best when information is easy to find. Please don’t clutter threads with posts advertising third-party services or products or send private messages with advertisements. Please also refrain from sharing your referral code with others in the Community in the public forums or via private message. Additionally, if a question has already been answered, then it may not be necessary to respond as well. 


Be careful

Be mindful of what you share online. Please do not include any personal information when posting in the Community, especially phone numbers, email addresses, passwords, and payment information. Additionally, always use your discretion when following advice on the Community. 


Terms of Service 


The following activities are not tolerated in the Public Mobile Community. Any instances of these activities will be handled by a member of our Moderator team and may result in the removal of content, written warnings, and/or temporary or permanent bans from the Community. 

  • Racism, bigotry, or hatred towards any group or individual
  • Threats of physical harm against any group or individual
  • Harm to minors
  • Harassment of another person
  • Solicitation of passwords, personal information, funds, goods/services
  • Advertising of other services for personal gain (including referral codes)
  • Impersonation of a person or business, including Public Mobile or our employees and agents
  • Aggressiveness or insults directed at a group or individual
  • Profanity or an attempt at by-passing profanity filters


You can find our full Terms of Service here: 

Full Community Terms of Service: 

By accessing this PUBLIC MOBILE Community site ("Site") you agree to be bound by the following terms (“Terms of Service”). “Community” refers to Public Mobile’s online community of the mobility division of TELUS Communications Company. “You” and “your” refer to users of the Site. The Site is the property of PUBLIC MOBILE and its licensors. IF YOU DO NOT AGREE TO THESE TERMS OF SERVICE, YOU MAY NOT USE THE SITE. PUBLIC MOBILE reserves the right, at its sole discretion to change, add or remove portions of these Terms of Service, at any time. It is your responsibility to check these Terms of Service for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes. Providing that you comply with these Terms of Service, PUBLIC MOBILE grants you a personal, non-exclusive, non-transferable, limited permission to enter and use this Site.


  1. No Warranty or Representation.While PUBLIC MOBILE uses reasonable efforts to include accurate and up-to-date information on the Site, your use and browsing of the Site is at your risk. Nothing in the Site, including product or service information, shall add to or change any contract for products or services you may have with PUBLIC MOBILE, its suppliers or affiliates. Neither PUBLIC MOBILE, its alliance partners, suppliers, affiliates nor any other party involved in creating, producing or delivering the Site is liable for any direct, indirect, incidental, special, consequential, punitive or other damages whatsoever including business interruption, loss of use, data, information, profits (regardless of the form of action, including but not limited to contract, negligence or other tortious act) arising out of or in connection with your access or use of the Site even if PUBLIC MOBILE has been advised of or foresees the possibility of any damages occurring. Without limiting the foregoing, everything on the Site is provided to you "AS IS" WITHOUT REPRESENTATION, WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS, IMPLIED, OR STATUTORY INCLUDING, BUT NOT LIMITED TO, IMPLIED REPRESENTATIONS, WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS OR SUITABILITY FOR A PARTICULAR PURPOSE, ACCURACY, TIMELINESS, RELIABILITY, TRUTHFULNESS OR COMPLETENESS OF INFORMATION, DURABILITY, TITLE, NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OR INTER-OPERABILITY OF PRODUCTS OR SERVICES. Changes or updates to the content of this Site may occur without notice.


  1. Use of Information.The information on this Site is for informational purposes only. You agree that you will use the Site and any Content found on the Site solely for your personal, lawful purposes and that you shall not use any information contained in this Site or the links to this Site in any claims, proceedings, suits or actions against PUBLIC MOBILE, its suppliers or affiliates.
  2. You may not:
  3. (a) post, upload, publish, display, encode, reproduce, transmit or otherwise distribute and/or disseminate information or material on the Site: constituting or encouraging conduct that would constitute a criminal offence or give rise to civil liability; (ii) which is protected by copyright, or other intellectual property right or derivative works thereof, without obtaining permission of the rights holder; (iii) promoting racism, bigotry, hatred or physical harm of any kind against any group or individual, could be harmful to minors, or harasses or advocates harassment of another person; (iv) which solicits passwords, personal information, funds, goods and/or services or otherwise solicits information for commercial or unlawful purposes (v) that contains advertising;
  4. b) engage in any conduct that impersonates any person, licensed professional, business or entity, including PUBLIC MOBILE and our employees and agents;
  5. (c) otherwise use this Site in a way that is contrary to law or which could adversely impact use of the Site or the Internet by other users including the posting or transmitting of other information or software containing viruses or other disruptive components.

PUBLIC MOBILE reserves the right (but not the obligation) at our sole discretion to refuse or delete any User Content and/or to suspend or terminate your access to the Site without notice upon a violation of attempted violation of these Terms of Service or for any other reason, which may reduce or deny eligibility for Rewards earned from participation in the community.


  1. Links.This Site may contain links to other websites that are not under the control of PUBLIC MOBILE. PUBLIC MOBILE is not responsible for and makes no representations or warranties concerning the contents of any linked site, any information collection, use or disclosure practices through a linked site or any link contained in a linked site (collectively the “Linked Sites”). It is your responsibility to verify any information contained within the Linked Sites before relying on it. Also, the information contained in the Linked Sites may be changed or updated at any time without notice. PUBLIC MOBILE provides links to you only as a convenience and the inclusion of any link does not imply endorsement, investigation or verification by PUBLIC MOBILE of the Linked Site. Your use of Linked Sites is at your own risk and may be subject to terms and conditions contained in the Linked Sites, which you should locate and review.


  1. Content. All text, comments, messages information, data, graphics, interfaces, articles, photographs, images, illustrations, artwork, software, trademarks, logos, sounds, music, video and code, including but not limited to the design, structure, selection, coordination, expression, “look and feel” and arrangement of the foregoing, (together “Content”) on the Site is proprietary and is owned, controlled or licensed by or to PUBLIC MOBILE, and is protected by all applicable laws and rights (including but not limited to) trademark and copyright laws, various other intellectual property rights and laws and unfair competition laws. Except as permitted by these Terms of Service or otherwise by Canadian laws, no part of the Site and no Content may be reproduced, transmitted, copied, published, republished, mirrored, uploaded, posted, displayed, encoded, translated, transmitted or distributed in any form or by any means or stored in any retrieval system of any nature in any way without PUBLIC MOBILE’s consent. You may use information on PUBLIC MOBILE products and services from the Site provided that: (i) you do not remove any proprietary notices, (ii) such is use is for personal, non-commercial purposes, (iii) you do not share or make accessible such information on any networked computer or broadcast of any sort, (iv) you make no modification to such information and (v) you do not make any claims, representations or warranties with respect to such information.


  1. User Content.By posting or uploading to the Site any text, comments, messages, information, data, graphics, articles, photographs, images, illustrations, artwork, software, trademarks, logos, sounds, music, video, code or any other form of content or information (collectively "User Content"), you warrant that you own all rights and/or have obtained all third party consents and/or waivers and/or permissions and/or licenses (hereafter “clearances”) with respect to your User Content and that neither you nor any third party will object to the use of your User Content by PUBLIC MOBILE in any manner; (ii) consent to your name, address and/or e-mail address appearing as the contributor of any User Content that you may post, share or otherwise associate with the Site as applicable, and to the disclosure and/or display of such information and any other information which appears in or is associated with your User Content; (iii) acknowledge and agree that PUBLIC MOBILE is not responsible for any loss, damage, or corruption that may occur to your User Content or any content that you may claim to be yours; and (iv) acknowledge and agree that any User Content that you provide for display on the Site will be considered non-confidential. PUBLIC MOBILE may edit or remove any or all User Content whether or not it is in violation of the provisions of these Terms of Service. PUBLIC MOBILE is not responsible for User Content in any way. You hereby grant to PUBLIC MOBILE a worldwide, royalty-free, perpetual, irrevocable, non-exclusive right and licence to use, reproduce, modify, adapt, publish, translate, distribute and sublicense any and all material or information submitted by you to PUBLIC MOBILE and/or to incorporate it in other works regardless of form, medium or technology and you waive any and all moral rights in the foregoing in favor of PUBLIC MOBILE. If you post User Content to any part of the Site, you understand and agree that anyone with access to the Site will be able to access, use and/or disclose any information that you include in any such content (including, without limitation, any personal information such as your name, e-mail address, etc.). If you do not want the public to be able to access your User Content, you should choose not to leave User Content on the Site. You understand and agree that PUBLIC MOBILE shall not be liable for any access to, use of or disclosure of any information you include in any such User Content.


  1. Monitoring.PUBLIC MOBILE is under no obligation to monitor the Site and assumes no responsibility or liability should any content on the Site be modified or altered in any way without PUBLIC MOBILE's consent. However, you agree that PUBLIC MOBILE has the right to, without notice or liability, monitor use of the Site and monitor, review and retain such content, material or information; and/or (ii) disclose to third parties any information or any content, material or information associated with the Site by or about you or your use of the Site if PUBLIC MOBILE believes that such activity is necessary to provide access to the Site, ensure adherence to or enforce these Terms of Service or other PUBLIC MOBILE Terms of Service, policies or guidelines, comply with any laws or regulations, respond to any allegation of illegal or unlawful conduct or omission or claimed violation of third party rights, or protect itself or others. PUBLIC MOBILE reserves the right in its sole discretion to issue any response it considers appropriate if PUBLIC MOBILE becomes aware of any inappropriate use of the Site, including without limitation uses that may constitute infringement of intellectual property rights.


  1. Product Descriptions.PUBLIC MOBILE attempts to be as accurate as possible. However, PUBLIC MOBILE does not warrant that product descriptions or other content on this Site is accurate, complete, reliable, current or error-free. If a product offered by PUBLIC MOBILE is not as described, your sole remedy is to return it in accordance with the Return Policy posted on this Site or any other applicable return policy. Price and availability information is subject to change without notice.


  1. Site Policies.You are responsible for maintaining the confidentiality of any PUBLIC MOBILE account that you may hold, including all login usernames and passwords that you may use to access any part of the Site. You are similarly responsible for all uses of your PUBLIC MOBILE account through the Site whether or not such uses are actually authorized by you. Please also review our other policies such as Service Terms, Privacy Policy, Accessibility, Fair Use Policy and Web Site Terms posted on the Site. These policies also govern your visit to this Site and are incorporated into and considered part of these User Terms.


  1. Consent.You acknowledge that you have read the Privacy Policy with PUBLIC MOBILE (as it may be updated from time to time) and hereby consent to the collection, use and disclosure by PUBLIC MOBILE and its agents of your personal information (whether previously collected or to be collected) for the purposes identified in the Privacy Policy with PUBLIC MOBILE. PUBLIC MOBILE’s use of customer information is also subject to applicable terms and conditions including those contained in PUBLIC MOBILE’s Service Terms (as amended from time to time), copies of which are available at


  1. Viruses.PUBLIC MOBILE assumes no responsibility and shall not be liable for any damages by malicious programs including viruses, worms or other forms of contamination or activity that may infect your computer equipment or other property or any other damage to the same on account of your access to, use of or browsing in the Site or your downloading of any materials, data, text or images from the Site.


  1. Right of Indemnification.You agree to defend, indemnify and hold PUBLIC MOBILE, its suppliers, alliance partners, affiliates and related companies harmless from and against any and all claims, liabilities, costs and expenses, including reasonable legal fees related to any violation of these Terms of Service by you, or in connection with your use of the Site or with the placement or transmission of any message or information on the Site by you.


  1. Limitation of Liability.Under no circumstances, including but not limited to one or more of the following: negligence, gross negligence, negligent misrepresentation or fundamental breach; shall PUBLIC MOBILE, its alliance partners, suppliers, affiliates and each of their respective directors, officers, employees, consultants and agents be liable for any direct, indirect, incidental, special or consequential damages or any loss that results directly or indirectly from the use or the inability to use any content or information on the Site or the transmission of confidential or sensitive information over the internet. These limitations apply regardless of whether the party liable or allegedly liable was advised, had reason to know or knew of the possibility of such damages. You acknowledge and agree that neither PUBLIC MOBILE nor its alliance partners, suppliers, affiliates, nor each of their respective directors, officers, employees, consultants and agents shall be liable for any defamatory, offensive, unlawful or illegal conduct of any user including you.


  1. Non-Waiver.PUBLIC MOBILE's failure or delay in insisting upon or enforce strict performance of any provision of these Terms of Service shall not be construed as a waiver of any provision or rights.


  1. Governing Laws.By visiting the Site, you agree that these Terms of Service shall be governed by and construed in accordance with the laws of the province of British Columbia and the federal laws of Canada applicable therein and you agree to be bound by the laws of these jurisdictions.


  1. Prices.All prices are quoted in Canadian dollars and do not include applicable taxes or shipping and handling.


  1. Territory.The Site originates in Canada. PUBLIC MOBILE’s products and services are offered in PUBLIC MOBILE’s operating territory. Some products and services referred to on the Site may not be available in parts of PUBLIC MOBILE’s operating territory or may not be compatible with party line services.


  1. No Solicitation.The Site and the information contained herein does not constitute an offer or a solicitation of an offer for the purchase or sale of any securities.


  1. CRTC Compliance.PUBLIC MOBILE and you acknowledge and agree that: (a) the charges for, and availability of, any content supplied by PUBLIC MOBILE through this Site are in no way contingent or conditional on your subscription for the provision of any tariffed or tariffable service from a PUBLIC MOBILE affiliate; and (b) non-forborne telecommunications services, and bundled services that include non-forborne telecommunications services, are required to be provided, and shall only be provided, in accordance with tariffs approved by the Canadian Radio-television and Telecommunications Commission. .


  1. Miscellaneous. These Terms of Service, including all other documents incorporated by reference herein, are binding and constitute an agreement between PUBLIC MOBILE and you with respect to your use of this Site. If any part of the Terms of Service is determined to be void, invalid or otherwise unenforceable by a court of competent jurisdiction, such determination shall not affect the remaining provisions hereof.

If you come across content that violates the Terms of Service you can report it to our Moderators by clicking on the screenshot.jpg right hand corner and clicking “Report Inappropriate Content”. 


- The Public Mobile Community Team