I am missing my May $10 discount initial sign up reward. It was the 6th of a six month intro

[darlicious]

@Timric 

Take a screenshot of your payment history and contact the moderators to have them credit your account $10 for the missing promo credit......unless it came off your payment at activation?

[Timric]

Under promotions, I have no active promotions.   It makes sense none active now as my six months is just up but last bill should have had $10 credit. Thanks 

[Timric]

• Thanks for suggestion,  it doesn’t have a 5/6 designation in the  transaction type entry.  It just states” $10 off for 6 months/10 $ de rabais pendant 6 mois”  I have 5 of these but missing May’s

[darlicious]

@Timric  If this is your last month of your promo it should look like this..

[darlicious]

@Timric 

Check the left side of your overview page it should appear like this:      Promo $?  ......6/6

Does it say 5/6? Then check your payment history did the promo get applied during renewal?

[JoyLuck · Accepted solution]

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@Timric wrote:

1. Hi, December was my first discount . I did get 5 but May should have been the 6th 

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Here is a link giving 2 options to reach a moderator for assistance: https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

[Timric]

1. Hi, December was my first discount . I did get 5 but May should have been the 6th 

[Anonymous]

And did you change your plan?

Check your payment history in the self-serve and count all the $10 occurrences.

[NDesai]

@Timric When did you activate?